Demo did not completely import

5 years, 2 months ago paulq
Participant

Hello,

My demo import did not import all content.

5 years, 2 months ago themes2go
Keymaster

Hello paulq and thanks for reaching us.
Could you please link your website?
What contents have not been imported?

Thanks,
Andrea
5 years, 2 months ago paulq
Participant
Hello,

I think a lot of the images and css.

https://sparetime.buzz/wp-admin

[REDACTED]

Thank you for looking at it.

Paul
- This reply was modified 5 years, 2 months ago by themes2go.
5 years, 2 months ago themes2go
Keymaster

Hello Paul,
as I can see there is an issue when installing demo contents.
On your website there is no page attributes option and for this reason the homepage is not fullwidth. I’ve just try to install on my local server a new WordPress installation and then importing Vlogger DIY demo contents and all went fine.

In few hours I’ll discuss your case with our team of developers and I’ll get back to you.

Regarding the images, we do not include the posts images on our demo and as you see on your website, we added a demo plaeholder.

By the way you can get all the thumbnails back by adding a plugin called Video Thumbnails and bulk import all of them. Check it out: https://wordpress.org/plugins/video-thumbnails/

Last but not least, keep in mind for future tickets that this is a public forum where all people can read what’s written. Leaving your credentials public is very dangerous so for this I’ve set the ticket private.

I will get back to you as soon as possible with a fix.

Thanks for your patience,
Andrea

5 years, 2 months ago themes2go
Keymaster

Hello Paul, Igor here for Themes2Go development department.
A partial import is usually caused by server restricted capabilities.
Even if you sed long enough execution time, if the server is not performing well enough, the time may not be sufficient to import the contents completely.

As matter of fact, while trying to access your site, it takes me about 2 minutes of loading and I can’t even see the page, meaning the execution takes too long.

The only solution is to get a good hosting provider, as the one you have actually seems too small to host a professional website.

If you want suggestions about good hosting options, please let us know, we can suggest a couple.

regards
Igor