Page Background Color and Logo Header

4 years, 9 months ago ap_coachingwithjp
Participant

I have just installed LifeCoach theme (had it installed by hosting company), however I cannot change the color of the main page background (working off the demo). I also cannot add a file for the header logo or background image. I do have to add that I am an amateur and have never designed a web site ever.
Thanks in advance

4 years, 9 months ago themes2go
Keymaster

Hello ap_coachingwithjp and thanks for reaching us.
Andrea here from Themes2go Customer Support.
If you are a beginner I highly recommend watch our video tutorials where you will see how to change colors, logo, background image and much more.

A video is worth a thousand words 😉

Here’s the playlist: https://www.youtube.com/watch?v=da_svI9npVA&list=PLCGMXZPzCkmaiQ4jHABlftTJ3qVKu6L2b&index=2

If you have any issues don’t hesitate to contact me.

Best,
Andrea

4 years, 9 months ago ap_coachingwithjp
Participant

Hi Andrea,
Thank you so much for getting back to me. I actually did watch this video but when i have tried to , for example, click on the add header logo, nothing happens, it will not open a file box to select an imagine, and when going to customise colors, I can only add a hex number and it doesnt look like the video in terms of selecting a color from a color palette..
Thank you for your help,
Amanda

4 years, 9 months ago themes2go
Keymaster

Hi Amanda,
what you said is quite unusual. For this I need to check your installation.
I’ve just set this thread private so only you and me can see it.

In order to proceed I need:
– your website url
– admin username
– admin password

Once received I will access your website and check for you what’s going on.

Thanks,
Andrea

4 years, 9 months ago ap_coachingwithjp
Participant

Thanks again Andrea,
My hosting company was able to fix the problem, they installed the child theme and it is now working, my only problem now is I cannot seem to upload any images, even after i have resized to under 2500 pixels I am still getting error messages. Are you able to assist with this error?
Thank you once again,
Amanda

4 years, 9 months ago themes2go
Keymaster

Hi Amanda,
this kind of issues are 99% of the time caused by the hosting and not by the theme.
If you are able to send me a screenshot including the error message I could point you to a fix.

But as I said before, I think it’s all about your hosting.

Just tell me if I can do anything more for you.

Best,
Andrea

4 years, 9 months ago ap_coachingwithjp
Participant

Thanks so much for getting back to me again Andrea, you customer support is outstanding.
My hosting company must have made some changes as when i tried to screenshot the error message today, uploading the exact same image and it worked.
My dilemma now is I don’t know how to amend the content? It doesn’t show that in the tutorial and I can’t seem to find it in customise. I am really sorry.
Thank you again
Amanda

4 years, 9 months ago themes2go
Keymaster

Hi Amanda,
from my side is difficult to say how the edit contents, you need to be more precise.
For example, which content do you need to customize?

Our video tutorials cover almost all the main features of the theme. Have you seen all of them?

For example this one: https://www.youtube.com/watch?v=lr8n5oNn0pg&list=PLCGMXZPzCkmaiQ4jHABlftTJ3qVKu6L2b&index=5

I also suggest take a look to our online manual: http://www.themes2go.xyz/manuals/lifecoach/

Then if you have specific requests just let me know and I would point you in the right direction. If you also link to me screenshots regarding the issues could be very helpful to me.

Thanks,

Andrea

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