Hello there!
Thanks for your video, now I understand what the issue is about.
When you add a video you need to switch the text editor from “text” to “visual” and only at that point you should add the video URL.

Working on the text tab will not automatically convert the url in an oembed video format.

If you check the video I’ve sent you again you will see that I add the video in “visual” mode and instantly the url is converted in a player.

So I think it’s just a “right tab” thing 🙂

Said this, we’ve received your credential. If you are not going to fix the issue with this, I will check it on your website and help you with this.

Keep me posted,

Andrea

Hello!

I think you should create new posts instead of editing the ones you already have. This because when you create a post and you add a video, WordPress generates some hidden fields containing the video id. Even if you change the video, those hidden fields are not refreshed.

This is a well known WordPress issue and we can’t do so much.

We’ve just send lots of requests to the WordPress developers but since then nothing has changed.

Ad stated in a previous reply, we have a sticky post related on this on the forum where you can found more details. Here’s the link:
https://www.themes2go.xyz/helpdesk/forums/topic/video-showing-1-video/

In the end, try creating new post with the visual editor (not the text editor) and check if the problem persists. If so, just reply me back below.

Have a good day!

Andrea

• This reply was modified 4 years, 2 months ago by themes2go.