Hi Rabea,
I’ve just checked your website and I think the phone number you’ve added has something wrong.

Go to Appearance -> Widgets and edit the Footer Sidebar and the Off Canvas Widget.

https://imgur.com/j0mtwPy

Just remember to not add the http:// before the phone number.

Hope this helps,
Andrea

Hello Rabea,
I’ve just checked the code and it’s something very weird that is not included in our product. For this reason I think it’s something related with your installation.

I’ve just checked your source code and it seems you still have some third party plugins installed.

1. So first try disabling all the unbundled plugins and check again if the problem persists. Here below the list of the plugins that are included with the theme and fully compatible with our product:

Hello!
Here’s the list of the bundled plugins:

– Category Custom background
– Classic Editor
– Contact Form 7
– Envato Market
– Icons2go
– MC4WP: Mailchimp for WordPress
– QT Contactform
– QT LoveIt
– QT Places
– QT Swipebox Photo And Video
– QT Video Galleries
– T2G Theme Dashboard
– Theme Core Plugin
– Themes2Go Widgets
– WPBakery Page Builder

2. If this doesn’t fix the issue, I suppose you edited the source code and something could be messed up. Could it be possible?
If this is right, you should reinstall the theme by its file.

Consider that this action would erase all your customizations you made straight to the code.

3. Last but not least, make sure you are using the latest version of the theme

Please keep me posted on this,
Andrea

• This reply was modified 3 years, 7 months ago by themes2go.