Problem at Checkout

checkout PayPal

6 years, 5 months ago Nothingman79
Participant

Hi,
I got some complaints from customers who can’t use my check out because the form does not allow to enter the Country… It is marked as a required field but no one can select it…
Have a look for yourself…the webpage is https://acuvlog.ie/checkout/
I have updated all the plugins and the theme too.
Looking forward to hearing from you.
Thank you.
Sandro

6 years, 5 months ago themes2go
Keymaster

Hello Sandro,
this is because Woocommerce is not fully compatible with Vlogger yet but you are not the first person asking for it.
So we are going to provide an update including Woocommerce compatibility next week.
I’ll keep you posted on this.

Have a good day,
Andrea

6 years, 5 months ago Nothingman79
Participant

Ok, thank you for letting me know Andrea.

And in the meantime, what is the solution? I have people wanting to register for courses and I have no revenue coming in…the emails are flying in and people are getting annoyed at me…

6 years, 5 months ago themes2go
Keymaster

Can you please link us a product to test? Maybe we can provide a quick temporary fix.

6 years, 5 months ago Nothingman79
Participant

https://acuvlog.ie/product/sarahbudd2018/

and

https://acuvlog.ie/product/lornebrown2019/

are both for sale now.
I can create a new product (free) so you can test it?

6 years, 5 months ago Nothingman79
Participant

Is this happening since the Vlogger update? I have tried to roll back Woocommerce and it still doesn’t work…
Can you not roll back the version? Seriously being slaughtered by potential customers not able to buy anything on the website…I’m a sitting duck!

6 years, 5 months ago themes2go
Keymaster

Hi,
I just made a quick WooCommerce implementation.
All the fields should now look correctly and the usability should be granted.
Also, this new version will bring your color customizations to all the WooCommerce parts.
Please expect some small graphic details to be glitchy, it can happen, we can’t in this moment interrupt the working flow to jump to this project because we have other urgencies, but with this beta version you should be able to complete your ecommerce without any problem.

This is the updated theme.
https://www.dropbox.com/s/6dqalfgd0ykhaom/vlogger-woocommerce-beta.zip?dl=0

You can unzip it and replace it via FTP in wp-content/themes

i suggest to rename locally the folder like vlogger_new, upload it in wp-content/themes (along with the old theme version) and once done, you first rename the old vlogger folder to flogger_old and then rename vlogger_new to vlogger.

No other actions are required.

If you still have problems with any form field let me know.
This is the best I can do in the short time…
Thanks!

Igor

6 years, 5 months ago Nothingman79
Participant

Thank you, Igor.
You are right – some graphic details are a bit off, but at least the “country” issue at the checkout seems to be working.
Thank you for your help – I’m going to email all the people who were in touch over the last while to see can they now register

6 years, 5 months ago themes2go
Keymaster

Perfect, we will make an official version checking all the details as soon as possible.
These weeks are a bit busy because of the new GDPR thing, as it requires us to update all the themes too, so can’t work on new features as WooCommerce for a few days, but don’t worry is the next thing on the list.

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘Problem at Checkout’ is closed to new replies.

TIME FOR A BOOST!

You can already use the new helpdesk!

Community Forums