video visualization problem

7 years, 2 months ago DomeDal
Participant

I’ve tried to check many parameters but i cant see the video in the pages, when I create the post i can see the video but in frontend there is nothing, even the demo content are only partially visualized, can see here. I’ve reinstalled even wp.
https://www.wildanimalsinwildlands.com
any suggestion?

7 years, 2 months ago themes2go
Keymaster

Hello DomeDal, I think that probably the video header is disabled.
go to Appearance > Customize > Video settings and enable “Add Video Header”. Is as well suggested to enable also “Hide the first video from contents” as the video is already in the header and otherwise it will appear as well in the contents.

Remember to click “Save & Publish” once done. After publishing the post and enabling the video function, you will see the player appearing in the header of the video.

7 years, 2 months ago DomeDal
Participant

Hello,
i tried to do like your suggestions but nothing happened, so i tried many many tests and reinstall wp several times, at the end the problems are more, like told you before the video thumbnails are not showed, if i change theme is the same but i find and installed Video Thumbnails plugin and everything work ok in other themes. in Vlogger there i found other 2 issues, one regard the demo data, when i apply the area where to write the post remain only the media botton the other tinymc for formatting text are missed and when you paste the url of the video nothing happen or better is applied but is colorless and don’become a video. The last problem found is the secure of the site, when i install Vlogger the certificate don’t work, with all other themes tested it work well. I don’t know what to think but is impossible to use, can you check please?

7 years, 2 months ago DomeDal
Participant

UPDATE
i did all new again and i discovered the problem of certificate and sometimes the text editor, are both caused by the Demo Data, now there is installed without demo and is working well. remain the problem about the thumbnails, you can see now more different post and the title explain the condition used in the page “test grid page” where i have create a simple grid template.
Let me know please

7 years, 2 months ago themes2go
Keymaster

Hello and thanks for your test and updates, if the difference was the demo data, the only difference between that and your site could have been the Customizer settings.
It’s possible that during the latest theme review it has been asked by the Themeforest reviewer to set as optional the automatic video detection with default on False.
So this could have been the only difference…

We used the demo data to duplicate many times the demo sites for test purposes and was always working fine so I can’t think about other possibilities, but if you found the issue very good.

About the thumbnails I’m not sure I understand your issue completely, but I’m going to explain you the correct procedure and the key parts:

1) Be sure to have the plugin active when adding the video
2) Create a new post to add the new video, as editing another post may cause WordPress to not update the hidden meta fields containing the meta details. This is a well known WordPress bug that we reported, together with other developers, to the WP crew a long time ago, but still there is no solution.
So be sure to create a new post, and be sure to add the video at the beginning of the content, paste the URL, remove foreign parameters from the URl, and hit “backspace” so the video gets embedded.

3) IMPORTANT: the video thumbnail plugin can create the thumbnail only when you publish the post. You have a button close to the featured image to manually regenerate its thumbnail, if you need.

4) be sure to choose Video as post format

5) Of couser, even thou you may have it correctly set already, in Customizer be sure to have automatic video header enabled, in the video section.

If you still have any issue please let me know, i’ll help you asap.
Eventually please add some screenshots of your backend, so we can see if there may be any setting to fix.
Thank you
best regards
Igor

7 years, 1 month ago DomeDal
Participant

Hi Igor
i tried again but i can’t find any changing, is better we do this: the actually installation is not the final, we can do any test we want, instead to lost time go to admin of the site please
user Igor pass Igor and sign in, you can see with your Eyes the settings, if you want you can add even the demo. If you need i can do a fresh installation of Wp and Vlogger so you can evaluate the real situation

regards
Dome

7 years, 1 month ago themes2go
Keymaster

Thanks logging now. Please don’t post anymore user and pw here because this forum is public.
7 years, 1 month ago themes2go
Keymaster
Just tested, it works like a charm in no time in your site:

https://imgur.com/UTs4ZM5

https://imgur.com/GxZpYcM

https://www.wildanimalsinwildlands.com/2017/09/25/test-post/

I think you are doing something wrong in your procedure, have no idea what exactly, but please read step-by-step the procedure described in the documentation and in my previous post, as there isn’t a single click of difference between that and what I did in your site to create the post.

Thanks!
- This reply was modified 7 years, 1 month ago by themes2go.
7 years, 1 month ago DomeDal
Participant

if you add the Video Thumbnails plug in is trying i know but why without no, this plugin is provided by me? vlogger you give without Video Thumbnails so i suppose is work without i think. And then try to add the demo data travel please and you can see the site will be no more secure

at the end will be reinstall all with new database so the login data will be not useful

7 years, 1 month ago themes2go
Keymaster

Ok I understand now the misunderstanding.
The plugins doesn’t have automatic installation but we recommend to add it if needed as you can read in the manual here:
http://themes2go.xyz/manuals/vlogger/knowledge-base/8-7-video-thumbnails/

7 years, 1 month ago DomeDal
Participant

ok i understand even me, i found the plug in internet during my tests and i dind’t think was part of the system, but ok, important is to arrive at the solution.
So we can try to resolve the last problem please? i love the demo template but i can’t use because, like you can see in the back end the site is secure but in the front end no? why? what is wrong? before to install the demo data the site is secure, i have installed now so you can check.
please change the pw in the account

thanks

7 years, 1 month ago themes2go
Keymaster

Hello, the theme is very sticky to the WordPress theme development standard, so it doesn’t have any implication with the website protocols.

I think what happens is that you may have in the demo contents some demo links pointing at our domain (Non HTTPS). In fact if your site is in SSL but you load images from other sites non-ssl, this causes an insecurity in your site.
In this specific case you may have in the customizer or in the home (in visual composer row backgropunds) some images pointing at our domain.
You have to edit your pages and replace those images with your own, both in the customizer and in the home page and other pages.

This is just a content thing, once you change the contents with your own real contents the SSL test will be integer.

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