Hello BigWeb2001,
as I can see you’ve found your own way to get the theme work properly.
https://imgur.com/1dN4fyk

Not sure if this procedure could work for other features of the theme, we always strongly recommend to stick to our installation procedure to avoid any issues.

Said so, I think that this behaviour is far away to get support from any company. In particular this is not working for us because:

• Our first reply was given in 7 hours since the ticket was sent with the answer to your issue
• As explained on our Items Support Policy (https://www.themes2go.xyz/helpdesk/policy/) we do not provide support via email as you asked https://imgur.com/kpWmINy
• Consider that we can take up to 48 hours to answer at your requests (#7 https://imgur.com/a/1f0cFSp)
• This is a forum, not a chat. You’ve sent 5 replies in 1.5 hour. Sending multiple messages doesn’t speed up your request (#6 https://imgur.com/a/1f0cFSp)
• As you stated in last reply, you did not follow the right installation procedure

And last but not least, you should take a look to Themeforest Support Item Policy first: https://themeforest.net/page/item_support_policy
https://imgur.com/c80bOXh

If the theme still fits your needs, we are going to offer our best support as we always do for our customers.

If this doesn’t work you, just ask for a refund and we’ll give to you, no questions needed.

Hope this could clarify this case.
Feel free to reply here if you need more support on this.

All the best,
Andrea

• This reply was modified 5 years, 6 months ago by themes2go.