Activation issues

[MichelleDonahe]

When I do the install it shows in my wordpress dashboard. However, as soon as I activate…everything goes blank. I can’t even get into my dashboard page to deactivate or see anything in the dashboard page. Help!

[themes2go]

Hello MichelleDonahe,
thanks for writing in. Andrea here from Themes2go Customer Support.
From what I read it seems that something went wrong during the installation process maybe.

I suggest you do a fresh installation of WordPress and then install our theme from scratch.

You can watch the installation video manual here: https://www.youtube.com/watch?v=_e1IQxbtTGk, otherwise you can check our online manual here: http://themes2go.xyz/manuals/vlogger/

Hope this can work for you.
I am looking forward to hear you back.

Andrea

• This reply was modified 6 years, 9 months ago by themes2go.

[MichelleDonahe]

Sadly, it didn’t work. Would you like to login to my wordpress to check thing out?

[themes2go]

Thanks for your feedback.
There are 2 possible reasons:
1) Your server has an outdated PHP version be sure you run at least PHP7
2) You have other pre-installed plugins causing the problem.
Uninstall EVERY plugin before activating the theme.
Looking forward for your response
regards
Igor

[MichelleDonahe]

Nope still happening!

[MichelleDonahe]

Took a minute to update. We are golden! It was the php issue. Thank you!

[themes2go]

Nice! 🙂