Autoplay Issue

[nilaijaya]

Hi, this my second purchase this theme. Work perfectly.

But now I’m having an issue where video has been set to autoplay but the video seems stuck. And even can’t click on the play icon.

Browser :
– Google Chrome
– Edge

[themes2go]

Hello nilaijaya and thanks for reaching us.
Andrea here from Themes2go Customer Support.

This is quite unusual and should be debugged.
Could you please share your website link (including a page with the issue) with me please?

Thanks in advance,
Andrea

[nilaijaya]

Link : https://anje.com.my/

You have to login, please use the details below :

username : themes2go
password : ***

• This reply was modified 3 years, 8 months ago by themes2go.

[themes2go]

Hello!
Consider that this is a public forum, so everyone could use those credentials and access to your website. For this reason the password has been erased.

Regarding your issue, as I can see there are different third-party plugins installed on your website that could interfere with the autoplay feature:

– Indeed Membership Pro
– Elementor

Please, try disabling them and check again.
90% of the times, theme features are not running as expected due to plugins conflicts.

Regards,
Andrea

[nilaijaya]

Thanks for your reply.

I am using the same theme and same plugins on one of my site and everything running well. But on this site got problem.

Indeed Membership and Elementor are required plugins since these 2 used to be the core plugin for layout and membership.

Is there any other way to handle this?

[themes2go]

Hi nilaijaya,
I’ve just tried to login with the credentials you sent me but I can’t access to your website backend. Is https://anje.com.my/wp-admin the right path to manage your WordPress installation?

Said this, I suggest you to disable temporarily those two plugins and check again.

Last, in order to get support please provide a valid url of your website affected by the issue.

Thanks in advance,
Andrea

[nilaijaya]

Hi, i’m giving you the access as administrator.

please help to check for me.

Thanks

[themes2go]

Hello!
I’ve just checked and your website is running smoothly on Chrome and Edge. No videos are stuck and the play icon triggers the video start.

Regarding the autoplay feature, you should activate the autoplay feature first: go to Appearance->Customize->Video settings and enable it. Please keep in mind to Save before leaving the page.

https://imgur.com/wh8FlIU

I’ve recorded a video where you can see how the website is working both on normal and autoplay mode.

https://www.themes2go.xyz/helpdesk/wp-content/uploads/2021/05/screencast-anje.com_.my-2021.05.05-09_33_57.mp4

Hope this helps,
Andrea