Demo Content Will Not Complete

[gwa]

Just installed the theme. Followed instructions precisely. Demo content will not import. None. Zero. I’m using Safari. Is that an issue?

[themes2go]

Hello gwa,
thanks for writing in.
First, demo contents import is a straight forward procedure so any issue could be caused by third-party stuff that is not included with the theme.

In second place, demo import is a cross-browser procedure so I don’t think is a Safari issue.

I suggest you have a look to our video tutorial on installing the theme and importing demo contents and see if your procedure went the same way shown in the video.

Here’s the link: https://www.youtube.com/watch?v=3le8M5oZN7U&list=PLCGMXZPzCkmaiQ4jHABlftTJ3qVKu6L2b

If this does not help you, it could the default WordPress importer tool.
You should deactivate it by going to Plugins and check if WordPress importer plugin is deactivated.

https://imgur.com/5hqEHDx

If not click on deactivate and then run the demo content import procedure again and check if the issue is solved.

Hope this can help you, if not don’t hesitate to reply back here.
Have a good day,

Andrea

• This reply was modified 5 years, 8 months ago by themes2go.

[gwa]

I am using a clean WP install and DB.

I’ve watched your tutorial multiple times.

I do not have any other 3rd party plugins or installations.

I do not have the WP importer plugin installed.

The demo import results in blank screen and no import. No pages, no posts, no demo content. Nothing.

[themes2go]

Hello and thanks for your feedback.
At this point your problem is very simple: the server resources of your hosting plan are very limited (are you maybe on a cheap hosting plan?) and they are not enough to import the demo contents.

Please make sure your hosting meets the server requirements, and, if needed, use the provided solutions to increase theme.

If you are not sure about the described procedure, please get in touch with your hosting company and link them this same instructions page.

http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/requirements/

The issue is, in conclusion, just a matter of execution limitation, so you will fix it easily with these info.

Looking forward for your feedback wish you a nice day!
Igor

[gwa]

Again… no.

I host my own websites with a VPS – all parameters are correct. All requirements met. As requested, I read all documentation prior to install.

The issue… when I install your demo contents… the screen is immediately reloaded and refreshed to the dashboard (approximately 1 second time lapse). Left with WP dashboard and blank white screen where your install scripting should echo back to the screen.

Noting there – no pages created – no content loaded.

One more support response that does not solve and I’ll need a refund.

[themes2go]

Hello gwa, thanks for checking out these variables.

As nobody else among our customers had a similar issue before, the problem is for sure not related with our theme or plugins, that is for sure.

We have at this point 2 options:

1) We can log in to your wordpress and try to understand what is happening
2)In alternative we can give you the XML of the demo contents
that you can import with the wordpress importer, but you won’t have the widgets and customizer settings from the demo.

I made this topic private so you can post a temporary user, password and admin url for your site (to be removed after this procedure), we will log in and try to see what is wrong.

Thanks