Demo Import Just goes to blank screen.

[nspripper]

I hit it and nothing happens.

[themes2go]

Hello nspripper!
This kind of issues is usually related with your server specifications.
First of all make sure your hosting meets the minimum requirements to be installed properly. Here’s the link the them:

http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/requirements/

You can ask help your hosting provider to understand if your plan is compliant.

Then, I suggest you follow the default installation procedure shown in our video tutorial here: https://www.youtube.com/watch?v=3le8M5oZN7U

But I am quite sure it’s related with your server and max execution time.
Keep me posted if you fix the issue.

Have a nice day!
Andrea

[nspripper]

Yes. Server is fine. PHP 7.3 all other requirements met. Still does not work.

[themes2go]

Hello nspripper, thanks for checking out these variables.

As nobody else among our customers had a similar issue before, the problem is for sure not related with our theme or plugins.

We have at this point 2 options:

1) We can log in to your wordpress and try to understand what is happening
2)In alternative we can give you the XML of the demo contents
that you can import with the wordpress importer, but you won’t have the widgets and customizer settings from the demo.

I made this topic private so you can post a temporary user, password and admin url for your site (to be removed after this procedure), we will log in and try to see what is wrong.

Thanks

[nspripper]

I can take the XML. I can work the rest.

[themes2go]

Hello!
XML files are included within the theme. Just browse the theme folder via FTP for this
path: wpcontent/themes/lifecoach/T2G-connector-client/

https://imgur.com/eaacMq2

Here you can see demo folders (demo1,demo2, etc).

In order to import dummy content for a specific demo, go inside one demo folder and pick the dummy.xml file.

Now you can import to your WordPress installation by going to your backend and then Tools -> Import.

Before proceeding, consider these things:

• if you are going to install demo 2 (WooCommerce) or 4 (Lms) you need to install the plugins before the importing procedure
• Appearance should be set manually through the customizer
• home need to be set manually
• menu need to be set manually

Hope this helps you. Just keep in mind that we are here to support you with your installation. Just reply here and we’re going to help you.

Best,
Andrea

• This reply was modified 5 years, 2 months ago by themes2go.