Demo Video in my post

[thebirdbath]

I completed the install and demo dump with no problems. However, I attempted to edit one of the posts with my own video and instead your demo video is the one that plays in the HEADER.

2. For some reason, my code for the youtube video in the body of the post NEVER shows up unless I post the address twice. I unchecked the “Hide first embedded video” and its still not showing up unless I post the code TWICE. Not sure why you would want “Hide first embedded video” as an option anyway.

[thebirdbath]

Here is the link to my post
http://anamericanhomestead.com/new2torah/the-hidden-pagan-roots-of-easter/

[themes2go]

Hello and thanks for reaching us.
Andrea here from Themes2go Customer Support.

In order to fix the issue, you should create new posts instead of editing the demo ones. There is a huge core WordPress bug that affects the imported video posts.

For this reason we have a super sticky topic on the top of the list of this forum explaining just that. Here’s the link: https://www.themes2go.xyz/helpdesk/forums/topic/video-showing-1-video/

Regarding the duplicated video issue, I think you can fix it this too by creating a new video posts instead of creating a new one.

Just try what explained above and if you can’t fix it, just reply back to me here.

Best,
Andrea

[thebirdbath]

Thank you Andrea! That worked…sort of.

When the new post is set to Tutorial template, the video still has to be posted twice in the body for it to show up. But it works fine for the default. Any recommendations?

[themes2go]

Hello!

This is quite unusual and should be checked.
I’ve just recorded for you a quick video with the step by step procedure to add a video post with the tutorial style:

https://www.themes2go.xyz/helpdesk/wp-content/uploads/2020/09/demo-tutorial.mp4

The procedure is done on a fresh new theme installation, so you should check what plugins have been added and what customizations have been done.

If you need more support on this, you can send your WordPress credentials on a private mail at team@themes2go.xyz and we will take care of you.

Just a reminder that maybe could help you: we have the online manual here:
http://themes2go.xyz/manuals/vlogger/knowledge-base/

And here you can find our video tutorials:

https://www.youtube.com/playlist?list=PLCGMXZPzCkmZk2PvcZnep0xDJCx0LpCnL

Hope this helps 🙂

Have a good day!
Andrea

[thebirdbath]

Still not working. Please see my short video. https://www.youtube.com/watch?v=lDCeXCdBIPE

[thebirdbath]

I sent an email with my credentials. THANKS!

[themes2go]

Hello there!
Thanks for your video, now I understand what the issue is about.
When you add a video you need to switch the text editor from “text” to “visual” and only at that point you should add the video URL.

Working on the text tab will not automatically convert the url in an oembed video format.

If you check the video I’ve sent you again you will see that I add the video in “visual” mode and instantly the url is converted in a player.

So I think it’s just a “right tab” thing 🙂

Said this, we’ve received your credential. If you are not going to fix the issue with this, I will check it on your website and help you with this.

Keep me posted,

Andrea

[thebirdbath]

This is still not working. Do I have to delete my current posts and make a completely new post this way? I can’t just edit the ones I already have?

[themes2go]

Hello!

I think you should create new posts instead of editing the ones you already have. This because when you create a post and you add a video, WordPress generates some hidden fields containing the video id. Even if you change the video, those hidden fields are not refreshed.

This is a well known WordPress issue and we can’t do so much.

We’ve just send lots of requests to the WordPress developers but since then nothing has changed.

Ad stated in a previous reply, we have a sticky post related on this on the forum where you can found more details. Here’s the link:
https://www.themes2go.xyz/helpdesk/forums/topic/video-showing-1-video/

In the end, try creating new post with the visual editor (not the text editor) and check if the problem persists. If so, just reply me back below.

Have a good day!

Andrea

• This reply was modified 4 years, 3 months ago by themes2go.