direct support

[BigWeb2001]

you do not offer direct support as your theme and plug ins are not as plug and play as you suggest

I have uploaded it several times done everything that your support forum says to do and it still does not look correct.

http://www.eproofs.com

please help me with this or offer a refund

[themes2go]

Hello BigWeb2001 and thanks for reaching us.
As described on our manual we offer direct support for our customers within 6 months from the purchase through this helpdesk.

http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/support/

As I can see from your website, you did not follow the standard procedure to get the theme installed properly. In order to fix it, you need to start from scratch.

So you can choose among two ways:
– reinstall WordPress and start over a fresh installation
– install a plugin called WP-Reset and reset your installation

Now, with your fresh and clean WordPress just follow our standard installation procedure. You can check it on either on our manual or video tutorial.

– http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/theme-installation/

– https://www.youtube.com/watch?v=3le8M5oZN7U

This would fix your website in seconds but, if you are going to experience other issues, feel free to reply below and I would be happy to support you.

Have a good day!

[BigWeb2001]

i Have done it a few times and it looks nothing like the demo it has a center taged look not full screen as advertised do you offer a private email support so I can have you look at the admin area like all of the other theme support systems now a days

[BigWeb2001]

OK I will just let the next guys who want to use this theme not to expect even basic support

[BigWeb2001]

OK on eproofs.com complete removal of everything and fresh from scratch installation and no pluig ins to start

Plugins Add New

Plugins list
Select All Plugin Description
You do not appear to have any plugins available at this time.
Select All Plugin Description

To bad I cant easily attach a screen shot

[BigWeb2001]

this is what I get when I try to instal the plugins via EXACTLY like your video …

Installing Plugin: T2G Theme Dashboard
Downloading installation package from http://www.themes2go.xyz/plugins_repo/lifecoach/static/t2gconnectorclient-1.3.7.zip…

Unpacking the package…

Installing the plugin…

Plugin installed successfully.

Plugin activated successfully.

TGMPA v2.6.1
Return to Required Plugins Installer

AND THEN THEW NEXT PAGE SAYS THIS

Sorry, you are not allowed to access this page.

[BigWeb2001]

and after going to plug in page manually and doing it BY THE BOOK IE Video you had me watch this is what happens…

http://www.eproofs.com

[BigWeb2001]

OK had to skip some of your instructions and go to different screens to get it to work but its finally up…

I still believe you guys should have better support like the rest of theme forest..

Even if this theme turns out great I will be reluctant to use it again.

[themes2go]

Hello BigWeb2001,
as I can see you’ve found your own way to get the theme work properly.
https://imgur.com/1dN4fyk

Not sure if this procedure could work for other features of the theme, we always strongly recommend to stick to our installation procedure to avoid any issues.

Said so, I think that this behaviour is far away to get support from any company. In particular this is not working for us because:

• Our first reply was given in 7 hours since the ticket was sent with the answer to your issue
• As explained on our Items Support Policy (https://www.themes2go.xyz/helpdesk/policy/) we do not provide support via email as you asked https://imgur.com/kpWmINy
• Consider that we can take up to 48 hours to answer at your requests (#7 https://imgur.com/a/1f0cFSp)
• This is a forum, not a chat. You’ve sent 5 replies in 1.5 hour. Sending multiple messages doesn’t speed up your request (#6 https://imgur.com/a/1f0cFSp)
• As you stated in last reply, you did not follow the right installation procedure

And last but not least, you should take a look to Themeforest Support Item Policy first: https://themeforest.net/page/item_support_policy
https://imgur.com/c80bOXh

If the theme still fits your needs, we are going to offer our best support as we always do for our customers.

If this doesn’t work you, just ask for a refund and we’ll give to you, no questions needed.

Hope this could clarify this case.
Feel free to reply here if you need more support on this.

All the best,
Andrea

• This reply was modified 5 years, 6 months ago by themes2go.