Envato Market Plugin cannot be updated

[ideenreich]

My dashboard shows that the Envato Market Plugin needs an update.
If I choose update now the following Error occurs

Beim Aktualisieren von Envato Market ist ein Fehler aufgetreten: Download fehlgeschlagen. cURL error 35: error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version

I tried to download it but the download does not contain a zip file. So I tried to zip it and upload it manually for installation but this does not work either. What am I doing wrong?

Thanks!
Regards
Susanne

[themes2go]

Hi Susanne,
I don’t speak German but I think the situation is clear. 🙂
As I can see you haven’t cURL enabled on your server. You can fix the issue by enabling cURL on your server if you have direct access to the server control panel, otherwise you should ask your hosting provider to do so.

Another way to fix it is by installing manually the plugin and you can find the zip file and its documentation here: https://envato.com/market-plugin/

Keep me posted on that.
All the best,

Andrea

• This reply was modified 6 years, 9 months ago by themes2go.

[ideenreich]

Hi Andrea,
first of all your support was really worth buying!!
True, the site is still in another folder (or is it possible to use the current URL already and place an “under Construction” in front of that?
The issue about installing manually (what I have tried before ) ist that it is no zip file provided if I download – only a complete folder called envato-market. This is why I tried to zip it on my Mac but it did not work …
Regards Susanne

[themes2go]

Hello!
I understand you have been looking for the ZIP in the product folder, the fact is that the plugins are on our server (so they are always up to date).
But when you try the installation and you have errors, it should display the URL of the plugin.

For your convenience I just took it for you, please find it here:
http://www.themes2go.xyz/plugins_repo/lifecoach/envato-market.zip

About the installation problem (cURL error 35) it can be caused by different factors.

1) If your site is in HTTPS, your server may have settings that blocks the plugin installation. Anyway, you should have problems with all of the plugins (not only with the Envato Market).

2) If you have other plugins installed (in particular security plugins) they may be blocking the connection because of the CURL http protocol (NON ssl) of the plugins. In this case, you may please disable temporary the security plugins you may have and try again.

It still remains very strange that you only had the problem with this particular plugin only.

So you can install it manually from the provided link, but understanding the origin of the issue would be the best for you and also for us 🙂

Looking forward for your feedback,
best regards
Andrea

[ideenreich]

Hi Andrea,
thanks for the great assistance. I followed your download link but again a complete folder named envato-market-2 had been downloaded, no zip file.
I solved this problem – it is a Browser issue. I am using Safari 11.0.3.
I tried downloading it using Google Chrome and a zip File was downloaded. Unfortunately I could not install it as I got the error message “folder already exists”.
I have changed to https but this was after I first posted the issue.
No other Plugin made any problems with updating.
Best regards
Susanne

[themes2go]

Hello Susanne,
before installing the new zip, on your backend go to Plugins -> Installed Plugins and deactivate Envato Market Plugins. Once deactivated, delete it and then try to install the zip file you’ve downloaded with Chrome.

This should work.
Andrea

[ideenreich]

It worked!
I am still speechless about this perfect support! Thanks so much!
Regards
Susanne

[themes2go]

Nice! 🙂