Error on Theme Installation

[kweather9122]

I am installing the theme but it throws Fatal errors with code after installation . There is no place to attach screenshot of those otherwise i would have add it ..

I dont know how other people are working with this theme while this is even not installable . Please help me as sooon as possible

[themes2go]

Hello and thanks for reaching us.
Andrea here from Themes2go Customer Support.

Theme installation is a straight forward procedure and should be completed in less than 5 minutes and I’m sorry you found issues about it.

I suggest you taking a look to our video tutorials that go from theme installation to customizations. Here’s the link:

https://www.youtube.com/watch?v=3le8M5oZN7U&list=PLCGMXZPzCkmaiQ4jHABlftTJ3qVKu6L2b

You could also check our online manual here:

http://www.themes2go.xyz/manuals/lifecoach/

If you need more support feel free to answer below, you can use for example imgur to send us screenshots: https://imgur.com/upload

Keep me posted
Best,

Andrea

[kweather9122]

This is the critical error we get.

Error Details
=============
An error of type E_ERROR was caused in line 18 of the file /home/franfleck9122b/public_html/globalsyndicatepodcast.com/wp-content/themes/lifecoach/ttgcore-setup/customizer/kirki-configuration/fields.php. Error message: Uncaught Error: Class ‘Kirki2_Kirki’ not found in /home/franfleck9122b/public_html/globalsyndicatepodcast.com/wp-content/themes/lifecoach/ttgcore-setup/customizer/kirki-configuration/fields.php:18
Stack trace:
#0 /home/franfleck9122b/public_html/globalsyndicatepodcast.com/wp-content/themes/lifecoach/functions.php(93): include()
#1 /home/franfleck9122b/public_html/globalsyndicatepodcast.com/wp-settings.php(497): include(‘/home/franfleck…’)
#2 /home/franfleck9122b/public_html/globalsyndicatepodcast.com/wp-config.php(90): require_once(‘/home/franfleck…’)
#3 /home/franfleck9122b/public_html/globalsyndicatepodcast.com/wp-load.php(37): require_once(‘/home/franfleck…’)
#4 /home/franfleck9122b/public_html/globalsyndicatepodcast.com/wp-admin/admin.php(34): require_once(‘/home/franfleck…’)
#5 /home/franfleck9122b/public_html/globalsyndicatepodcast.com/wp-admin/themes.php(10): require_once(‘/home/franfleck…’)
#6 {main}
thrown

[themes2go]

Hello there!
We dig into the issue and it seems that the installation procedure has note been done properly, for example activating some plugin before the main ttg-core plugin.

In order to fix it follow these steps:
– deactivate ALL the installed plugins
– delete ALL plugins via FTP
– activate the theme (child theme is better)
– install again the bundled plugins

This should fix your issue.
Hope this helps,

Andrea

[kweather9122]

But how i will find the plugins ? This is what i got when i tried to search for plugins

LIFE COACH PLUGINS:

All the plugins are now loaded directly from WordPress repository or from themes2go.xyz repository.
Your server requires (as standard WP requirement) CURL library installed.
It is also required that your server connection is allower to our server themes2go.xyz.

In very rare cases, the server firewall may be blocking the connection to our server.
You may notice an error (Forbidden) when trying to install the plugins.
If this happens, you need just to contact your hosting provider and request to enable the CURL POST requests to themes2go.xyz.

Please note that this is a standard procedure and normally you won’t encounter any problem of this kind.

If your provider is not able to solve the issue please get in touch with the support.

Themes2go

[themes2go]

Hello!
As you can see is something related with your hosting where CURL is not enabled and the theme can’t connect to our server in order to retrieve and download the latest plugins.

Now you have two options:
1. contact your hosting provider asking for CURL activation on your server and repeat the installation procedure
2. install ttg-core plugin manually first and then the other ones with the automatic procedure. Here’s the link: http://www.themes2go.xyz/plugins_repo/lifecoach/lifecoach-191001-zG19o/ttg-core-1.2.9.zip

If even this don’t helps, I can access to your website and check your installation.

Keep me posted,
Andrea