First click play button does not appear

[Odohuu]

my video setting https://imgur.com/EW14nO4

[themes2go]

Hello!
Could you please share your website url please including also a page affected by the issue?

Thanks,
Andrea

[Odohuu]

i’m sended email.

[themes2go]

Hello,
my collegue Peter this afternoon tried to reach you via email but your email provider blocked the reply with this message:

____________________

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

o****u@outlook.com
host outlook-com.olc.protection.outlook.com [104.47.13.33]
SMTP error from remote mail server after pipelined MAIL FROM: SIZE=88993:
550 5.7.1 Unfortunately, messages from [207.244.234.10] weren’t sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [HE1EUR04FT041.eop-eur04.prod.protection.outlook.com]

_____________________

So please check your email settings or contact your mail provider.
Said so, my collegue Peter said that the link you’ve sent is incorrect and he couldn’t access to your website backend.

So please, to get the issue fixed, just reply here and not via email.

Thanks in advance,
Andrea

[Odohuu]

I’m re-creating my website. When you’re done, write back.

[themes2go]

Hello,
I’ve just checked your website and play button is working fine on your posts.
Check a quick record of your backend made from my pc.

https://www.themes2go.xyz/helpdesk/wp-content/uploads/2021/02/demo.mp4

If this wasn’t the problem just tell more exactly is the problem, detailing the issue and adding some screenshots.

Thanks in advance,
Andrea

[Odohuu]

my error is here
https://drive.google.com/file/d/11IIJotkQsN3L-954C-huhcbRa27kibXN/view?usp=sharing

• This reply was modified 3 years, 9 months ago by Odohuu.

[themes2go]

Hello,
I’m sorry but I can’t replicate your issue.
https://www.themes2go.xyz/helpdesk/wp-content/uploads/2021/02/demo-1.mp4

From my side all is working fine.