Header Background Image Not Displaying

[rickweaver]

I’ve loaded a new default header background image in APPEARANCE/CUSTOMIZE/HEADER and it will not display. It looks like I’ve done what I was supposed to do and the image IS displaying as loaded in the left side bar (see screenshot), but it will not display on the site.

See screenshot: http://78s.fe5.myftpupload.com/wp-content/uploads/2021/03/Screen-Shot-2021-03-18-at-11.49.31-AM.png

[themes2go]

Hello and thanks for reaching us.
Andrea here from Themes2go customer support.

The default header image you loaded is meant to work on all the default page sheader of your website such as the archive ones.

https://imgur.com/hspUvJ7

Pages like the homepage are custom ones and you need a different approach using WP Bakery Page Builder. But don’t be scared, changing the header image is easy peasy 🙂

In order to change it follow these steps:
– edit your page
– go to the row containing the background image
https://imgur.com/a/mj69G

– click on the pencil icon and switch to Design Option Tab

Here you can set your background image. I suggest you set it to Cover.
https://imgur.com/FYsq3CF

Remember to save it and then update the page.

Regarding the picture quality and resolution we recommend at least a 1600px wide @ 72 dpi in jpeg format.

Our online demos images usually are 2650×1120px, 72dpi, jpeg.

You can also check our video tutorial on creating an homepage at 00:45 where is shown the procedure I’ve described above.

https://youtu.be/lr8n5oNn0pg?t=45

Hope this helps!

Andrea

• This reply was modified 3 years, 9 months ago by themes2go.

[rickweaver]

Andrea – thank you so much. I don’t think I would have ever looked there! LOL!

Got it loaded in the row, I chose COVER as the option, but it is still not full screen.

What else do I need to do to have the background image be full screen and sit behind the entire hero (and behind the top navigation bar)?

https://imgur.com/a/YNtzxsf

Thanks!
Rick

[rickweaver]

Andrea – NEVER MIND! I had it on the wrong row! LOL!!!!

DUH! It’s fixed. Thank you so much for your help!

Rick

[themes2go]

Hello Rick, I’m glad you’ve fixed the issue 🙂
If you have any other requests I would be happy to answer you.

Have a good day!
Andrea