I can't add video.

[altaykilicc]

The videos I uploaded on the web page do not appear. I request support.

[themes2go]

Hello altaylilicc and thanks for reaching us.
Your request is a bit generic and could be triggered by a bunch of reasons.

Please send us a mail to team@themes2go.xyz including:

– your website admin url
– username and password
– page affected by the issue.

Once received I would take care of your website.

Best,
Andrea

[themes2go]

Hello!

Your website has video auto detect feature was turned off.
I’ve just turn on it and everything is fine.

https://imgur.com/DnVd4XS

If you have any other questions just feel free to ask me.

Best,
Andrea

[altaykilicc]

Thank you

[altaykilicc]

I have one more question;

I couldn’t find the area where I can add the video in the link below. Where can I add the video?

http://oneofus.com.tr/wp-admin/post.php?post=917&action=edit

[themes2go]

Hello,

adding video is an easy task.
Just copy and paste your video url inside the text editor and WordPress will automatically convert it into a video frame.

Check the video below:
https://www.youtube.com/watch?v=ojzZXzAXDQs&ab_channel=Themes2go

Consider that:
– Video url should be the first thing to add to the text editor.
– Video auto detection feature doesn’t work for existing posts. You have to work always with brand new posts.

You can check why this on this thread: https://www.themes2go.xyz/helpdesk/forums/topic/video-showing-1-video/

Have a good day!
Andrea

[altaykilicc]

I downloaded the video thumbnail app but it doesn’t show the video previews.

https://i.hizliresim.com/f0k9zlu.png

[altaykilicc]

I also want to remove the attached ad space.

https://i.hizliresim.com/2naop4u.png

[themes2go]

Hello there,

in order to get the video thumbnail imported you need to setup a Google Api Key properly. It’s something non related with the theme but on the plugin. By the way you can check our video below:

https://www.youtube.com/watch?v=tYIWDsh0a6E

Then, if you want to get rid of the ad space below, just go to your backend -> Appearance -> Customize -> Ads Manager -> Fly Out. Now erase all the content you find included in the text editor and then save it.

Just let me know if this works for you.
If you have any other questions I would be happy to support you.

Best,
Andrea