Icons2go error message

[yvantalenticrepey]

Hello Guys,

Since few days, we have an error message in the top of the website where’s writed :

Warning: Cannot use a scalar value as an array in /home/clients/(…)/web/wp-content/plugins/icons2go/inc/_t2gicons_vc_customsets.php on line 19

With a purchase code of this lifecoach template, we can’t access to the helpdesk of icon2go ?

Thank you for your answer !

[themes2go]

Hello, which php version do you have?

[yvantalenticrepey]

Php 7.1

[themes2go]

Ok so this doesn’t seem a PHP issue.
Is strange that we don’t have similar reports and in all of our installation this doesn’t happen, so at first sight I’d think about some missing configuration or, in alternative, conflicts with plugins.

Please proceed as folllow:

1) Be sure to have at least 1 icon set active in the icons2Go settings. If you do:
2) Please check if you lately actived or updated any other plugin not provided with the theme, this may be causing some strange conflict, and in this case it should be worth trying to temporary deactivate extra plugins. This solution helps in the 99% of cases.

If both of the solutions are not working please let me know, and also a link to the website could be useful.
Thanks

[yvantalenticrepey]

Hello,

Thank you for your quick help ! I agree this !

I have only one iconset activated , this is the FontAwesome …

I have try to activate another one, Professionnals icons and the error line has appear a second time, just under the first one.

I have try to deactivate some other plugins but it doesn’t matter … the error line still appear at the top of the website.

What can we do now ? Thank you and have a nice day !

Cheers from Switzerland !

[themes2go]

Thank you for checking.
I just verified personally if there was any error output from the icons2go plugin, in case of any WP update change or similar, and we can’t reproduce the issue checking with both debug bar and wp_debug enabled.

You can try to install the plugin debug bar, visit the page and see if any of other plugins are throwing errors.

If you are using any icon in the page, it is possible that further configuration changes caused some conflict (like using icons from sets that have been disabled).

So please check with the debug bar, see if you have errors.
In case you have icons in any page in use, try deleting them and put them back again.
Also, try if enabling all of the icon sets the error goes away.
Then, i think you mentioned that you still have some other plugins, you can temporary disable ALL of the plugins and leave just Icons2Go, to see if the error still appears. This woud help us troubleshoot any other conflict.

[yvantalenticrepey]

Hello again

No big success with the debug bar … but when i put wp_debug on TRUE, theres a second error message before the first one :

Notice: Mauvais nom pour le shortcode:t2gicons. Nom requis. in /home/clients/(…)/web/wp-content/plugins/js_composer/include/classes/core/class-wpb-map.php on line 479

Warning: Cannot use a scalar value as an array in /home/clients/(…)/web/wp-content/plugins/icons2go/inc/_t2gicons_vc_customsets.php on line 19

And there’s on each page … frontend and backend …

[themes2go]

Of you see this error you have at least also the visual composer plugin active.
Did you try disabling ALL of them? Literally all of them except the t2gicons (and debug bar)?

If your site is online can we eventually login and check? (You can send login at team@themes2go.xyz)
Instead, if your site is in local, there is for sure something in the local environment causing the problem…

Other test you can do for yourself is to install a new wp test copy, put just the t2gicons plugin, and see if it throws any similar error.

[yvantalenticrepey]

Hello,

No, we haven’t the last version of page editor. The update goes wrong ! There’s an error with the url to download the update.

Have you a solution to do this update manually ?

I send you by email the url of the website and an admin access.

[themes2go]

1) Visual Composer: This doesn’t affect your issue, we will distribute this update with the new theme update. In my previous message in fact I also asked to disable every plugin, including visual composer.

2) Be sure to have Life Coach version 2.0.0

3) Don’t try to update Visual Composer, only REINSTALL contact form plugin

4) If the update goes wrong please post a screenshot of the error (with imgur.com)

[themes2go]

I’m sorry but I asked if you had other plugins installed and you said no, while you actually have 24 plugins actived. 33 installed

https://d.pr/free/i/1y2r8z

It is for sure one of these causing the problem.
I can deactivate them all and check if you give me the permission

• This reply was modified 6 years, 8 months ago by themes2go.