Page contacts gives error message

[Plato747]

Dear Support team,

I have used the page contacts template which is part of the theme.

I have filled in the the requested fields but when i send a test message, i get the following error message:

Sorry, because of a technical error is not possible to delivery your message. Please write us manually at our email address.

Do i have to activate something else ?

Many thanks!

[themes2go]

Hello there!
You can try these following fixes:

1) install a plugin called WP SMTP, and configure it in order to use your email SMTP. Most of the servers now blocks anonymous emails sent from specific addresses, and if you have a decent server is very possible that this is the case. SMTP authentication will let you send emails.

2) Your email server itself is not allowing to send emails on behalf of third party applications, like GMAIL does for example, this is all a matter of your own email settings, which I can’t know, anyway there are usually parameters to allow sending emails from third party applications. This is an additional security level, as well used from some providers like gmail but also many private ones, like our servers.

In any case, the issue comes from your server or WordPress security, so these are all the possible info I can provide to help you identify the problem, please do some testing and see what works for you.
If you need more info let me know, anyway please do the tests first.

Thanks,
Andrea

[Plato747]

Hi Andrea!
Many thanks for the tips.

I followed your instructions, but unfortunately, i still get the error message.
I have now used the standard WP Contactform and put into a standard theme page. Here all seems to work and the messages from the contactform do arrive on my email. Of course, the contactform in this way does not look as fancy as the theme contactform!

Just in case you have any other advice, let me know.
BR,!
Phil

[themes2go]

Hello Phil,

I can check your website for you.
Please send us a message to team@themes2go.xyz including:

– wp-admin url
– admin username and password

Once received I will debug the issue and I’ll get back to you.

Best,
Andrea