Play button does not appear

[juansuasan]

When I upload a video and assign it the default template, the play button does not appear.
thanks

[mrandrewdlr]

I’m having the same problem when I make a video post. The play button does not appear so I can’t play the video.

[themes2go]

Hello and thanks for reaching us.
Andrea here from Themes2go Customer Support.
This is quite an unusual issue and should be properly debugged.
Could you link me your website url please?

Thanks,
Andrea

[mrandrewdlr]

My site is not live yet. Will you need to have login access?

[themes2go]

Hello!
I don’t need necessarily your login credentials but it’s quite hard for me to support you without checking your website (considering it’s something unusual) 🙂

How can I check your website?
If your website is not live yet, just send an email including your website credentials to team@themes2go.xyz and our devs will get back in touch soon.

Thanks!

[mrandrewdlr]

Okay sent you guys the email.

Hope to hear from your developers soon.

[themes2go]

Hello!
Our developers just checked the issue and it seems it’s something related with the theme settings. It’s quite easy to fix 🙂

Just go on your backend, then Appearance -> Customize -> Video post and enable the”Add video header on video post formats”

https://imgur.com/XFgIqEp

This will automatically add the player button on your posts 🙂

Keep me posted if this work for you.
Andrea

[juansuasan]

The problem was because I had not activated Add Video Header for Video Post Format in Video settings section.