Problem with contact

[sumeco]

I have tried anything, but the contact form doesn’t send the email to the email address I have set up. Please help!

[themes2go]

Hello, it looks like your server may require to set up an SMTP account on WordPress to send emails from a form. Look for a plugin called WordPress SMTP (it has about a million of installations) it will allow you to set up your email address credentials in order to authenticate the automated wordpress emails, in this way it whould work.
is a common thing nowadays because of the growing spam issue.
If you still have problems please post a screenshot of your actual contact form setup.
Thank you
Igor

[sumeco]

Hi Igor

Thanks so much for your respond.
I have installed the wordpress plugin,it doesnt work.
I am okay to create a username and password of sumeco.id/wp-admin for you.

If you have personal email, I will send you the login details via email

Thanks regards
Bobi H
SUMECO – Sumatra Ecoproject
sumeco.id

[sumeco]

and another question is why the text area in contact form is limited? for people who want to send email to us via contact will be limited as well? why?

[themes2go]

hello, we are testing it more on our side, to be sure the mail works with the smtp plugin in this context. Will be back to you in minutes, thanks for your waiting.

[themes2go]

I need please some help from you with the debugging:

1) Please confirm you are using this plugin:
https://wordpress.org/plugins/wp-mail-smtp/

2) Please from the plugin settings page, be sure all your smtp data is filled correctly
http://d.pr/i/Tg4oNd

3) once done, please send a test email to themes2go@gmail.com
http://d.pr/i/D1CDOl

4) A result message will appear, please take a screenshot using droplr and post it here, like this:
http://d.pr/i/DqPpO2

Looking forward for your test results. Thanks

[sumeco]

1) Please confirm you are using this plugin:
Yes, I am using that pluggin.

2) Please from the plugin settings page, be sure all your smtp data is filled correctly:
I have no idea to fill smtp data. https://imgur.com/a/AmLpw Please guide me to fill smtp data

3) once done, please send a test email to themes2go@gmail.com:
No 2 is undone

4) A result message will appear, please take a screenshot using droplr and post it here, like this:
No 3 is undone

[sumeco]

Would you please to send me your personal email, then I will give you the login details I created for you.

[themes2go]

Hello, I’m very sorry but we are deep out of theme territory support, this is WordPress basic setup and foreign plugin setup, plus together with basic email setup support, i’m afraid is really out of my support job and I can only point you to some external resources: this is a full guide to set up the SMTP with this plugin

https://help.dreamhost.com/hc/en-us/articles/215526937-How-do-I-configure-a-WordPress-SMTP-plugin-

Please follow it carefully, and let me know the results of the email test. We will proceed from there on.
Thanks!

[sumeco]

I don’t understand why I have to make this SMTP, if I fill the SMTP with my email, so all email from contact form will be detected sent from my email address? How can I know the email of sender if all come from my email?

[sumeco]

I have done all instruction to fill SMTP, but still DOESN’T WORK.

Now I am getting bored. So sad, while other wordpress themes I am using now, have no problem at all with this contact form. I really wish this problem can be solved easily.

[themes2go]

Hello Sumeco, did the test email with the smtp plugin work good?

I just need the test result of the smtp test email, which still you didn’t send.
Please just provide the information we need to finish to solve your case so you can have it all working.
Thanks

[sumeco]

I have sent the email twice to themes2go@gmail.com

[sumeco]

https://imgur.com/a/3JLut

[themes2go]

As you can see in the debugging information your email settings are not working. This is totally independent of the theme software and until you don’t have a positive result from the test we have no way to help you.

I am looking forward to you for updates.

[sumeco]

So tell me what I have to do

[sumeco]

If you take your hands out from this problem, it will be very sad, because I am a buyer purchased this theme to use and enjoy the theme in easy way instead of facing the problem with contact form.

[sumeco]

After the reinstallation of pulggin, here I found the bool true

https://imgur.com/a/e40SR

[sumeco]

Here the email test sent to themes2go@gmail.com

https://imgur.com/a/UnxDA

[themes2go]

Hello sumeco and thanks for the update, it looks that your SMTP configuration is now working correctly, so we just completed over the weekend a new plugin update for the Contact Form plugin that is compatible with the SMTP plugin.

You can now update the theme following the usual procedure, from the automated Envato Toolkit updater, then update Visual Composer and QT ContactForm from the theme dashboard, and your contact form will now work correctly.

If you still encounter any difficulty please let us know.
Regards
Igor

• This reply was modified 6 years, 12 months ago by themes2go.

[sumeco]

om why it’s so complicated, please guide me how to update it?

[themes2go]

Hello sumeco,
it’s not hard as it might seems. Just follow our manual’s page here:

http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/how-to-update-the-theme/

It will take less than 5 minutes 😉

[sumeco]

I have done this, but the new theme installed from Vlogger Version 1.3.1

[sumeco]

I have tried the update, but it goes to the different theme i.e vlogger, this wasted my time so much.i feel regret to use this theme as i spent more time on fixing the problem with contact and a very complicated updating

[sumeco]

I have sent an email to themes2go@gmail.com about the login details of sumeco.id/wp-admin

I hope you can help me to fix it as my last hope.

[themes2go]

There has been a mistake in the rush, very sorry, please accept my apologies.
The correct files have been now restored and will be available in minutes. You will receive a message from themeforest once are ready.
Otherwise, for a faster processing, you can already download the latest product pack here

https://www.dropbox.com/s/dr40htyzqerzbf1/LC-PROD-UNZIP-1.9.5.zip?dl=0

Please unzip it locally and find the theme inside the Themes folder.

Thanks and sorry again for the mistake.

[sumeco]

I have done the updates for Lifecoach and its child theme alongside the QT Contactform, but after i tried again to send mail from contact form, here is the result

Error
Sorry, because of a technical error is not possible to delivery your message. Please write us manually at our email address.

https://imgur.com/a/dHtx4

[themes2go]

Hello Sumeco and thank you very much for your test and sharing the results.
The mail action is actually performed using the standard wp method now, so is becoming very hard to understand the origin of the problem.

I have to please ask you another test to understand what is going on and if we can override your problem or not:

1) Can you make a form with Contact Form 7 plugin and check if it sends the email?
If it works:
2) Can you please try to disable WP SMTP and try again the contact form of the theme?

If both tests fails, there is a problem that goes beyond the theme and I don’t know how to fix it, because is not dependent from our product, otherwise we can make other research.

Thanks

[sumeco]

A form that sent from Contact Form 7 is working fine, after disabling the WP SMTP pluggin. The form from theme is not working.

[themes2go]

Ok, this is really a strange result, and I think we have now no other way that going out of the boundaries and check directly what’s happening to your site. Please make a backup (just for safety) and please send us your website credentials following strictly this instruction page:

https://www.themes2go.xyz/helpdesk/email-support/

We will login and make some tests directly.

I’m sorry that we are having such delayed emails but it really looks like we are in different timezones, sorry for this.
Looking forward for your email, thanks!