Social network profiles problem

[BorisKLIS]

I have one problem. I add some social network links in Social network profiles, but they doesn’t appear at all. I expect them in top right corner, but they are not there. Please help me about that. I turn on secondary menu, but still nothing. Please help.

[themes2go]

Hello Boris,
thanks for writing in. Your issue is very strange and it is probably referred to some misconfigurations, so I need to investigate it.
For this reason, I need your website URL and a screenshot of your backend showing your settings in Social Network and Header tab of customizer.

I’m looking forward to hear you.
Regards

[BorisKLIS]

Can i provide you here access data for dashboard to look out ? Is it secure ? Or you can give me some email to send you access data (login parameters).

http://spiritualinitiator.me/
password: *****

• This reply was modified 6 years, 11 months ago by themes2go.

[themes2go]

Hi,
could you please send me the screenshots I asked for?
If I can’t guide you on how to fix your problem then you can use this procedure: https://www.themes2go.xyz/helpdesk/email-support/

Thanks

[BorisKLIS]

http://spiritualinitiator.me/
password *****

https://snag.gy/rfeELc.jpg
https://snag.gy/QRoW0Y.jpg
https://snag.gy/Lu8n1f.jpg

• This reply was modified 6 years, 11 months ago by themes2go.

[themes2go]

Hello BorisKLIS,
the secondary header is meant to be used firstly for an alternative navigation or for sub-pages and later for displaying social network. If there is not a secondary menu, no secondary header will be displayed.

Now let’s see how to fix your problem: it seems you haven’t set a secondary menu yet.
So just create another menu under Appearance -> Menus. No problem if you leave it empty.
Save it and then go to Customize -> Menus -> Menu you’ve just created -> and check the box “Secondary Menu”.

See the image below: http://d.pr/i/nL2dLz
This should work for you.

Keep me posted on this.
Have a good day

• This reply was modified 6 years, 11 months ago by themes2go.

[BorisKLIS]

I did it but it doesn’t work. I will provide you username and password of WordPress, just to check out what is problem.

I will use this page https://www.themes2go.xyz/helpdesk/email-support/.

[themes2go]

Hello Boris,
I’ve just answered to you via mail. Check it and let me know if you can fix the problem.

Have a good day

[BorisKLIS]

I see that somebody from your side try few things on site, and try to reset theme or something, but nothing happend yet about that social icon in top right corner. What shall i do ? To try all over again from start or ?

[themes2go]

Hello Boris,
I’ve sent you an email this morning (GMT+1). Did you read it?
I’ve included some details that may can help you.