The Installer demo doesn't work

[stewaction]

Hi, When I try to install the demo of my theme it shows me this message:

a critical error has occurred on your site. Please check your site administration email inbox for more information.
Learn more about debugging WordPress.

And I don’t receive any e-mail

[themes2go]

Hello and thanks for reaching us.
This is an unusual problem and it’s probably originated from your hosting, not the theme.

WordPress sends email to the address you’ve added to the admin data. You can try to find the message in your spam folder.

With this kind of error it usually comes another string of texts. Could you please send me that or maybe get a screenshot of the entire error?

Said this, the quickest way to know why WordPress is throwing this error or what’s causing the problem is editing your wp-config.php from WordPress’s root folder

//Turn on Debug Mode. 
//Find following like in wp-config.php and replace FALSE with TRUE

//FIND
define('WP_DEBUG', false);

//And replace with 
define('WP_DEBUG', true);

Turn on debug mode so you can find more details about the issues you are facing. Try to find errors log in your FTP that can also guide you about problem.

Another fix could be updating your PHP version.
WordPress 5.4 even 4.xx recommend to use PHP 7.4 so I think you should upgrade your PHP version and this can be the solution of problem you are facing. If you don’t know which version is running contact your hosting company they can help you.

In the end, just try to follow the steps I explained above and get back to me.
With WordPress debug mode activated, send me a screenshot of the issue and I would check what the problem is caused from.

Hope this helps 🙂

Andrea

• This reply was modified 4 years, 2 months ago by themes2go.