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when I load the demo content (DIY) it changes the theme to a child theme. It then tells me that the wordpress database needs to update or be updated. I click OK it doesn’t seem to do anything but it says it updated the database. then it changes themes to the default theme and tells me the theme is broken.
I can’t get the theme to resemble any thing like the demo DIY theme. And the Editors are not that great. But if I could get the demo content to not break the theme then I’d have a chance of getting something setup.
HELP!
Apparently the theme is not compatible with WordPress 5.1.1
I can’t get anything similar to what your demos show and if I load the demo content it inserts a child version of the theme and then breaks.
Please refund my money
Thank you
AnthonyOkay after hours I finally was able to get the video to stretch across the screen. I’m having to start from scratch because the data base must not be compatible with the demo content.
Forget my refund request I’ll see what I can do and let you know.
some things still are not acting the same all the time so it may or may not work.
Hello Anthony and thanks for reaching us.
Andrea here from Themes2go Customer Support and I will support with your request.Based on your kind request I can say, as you can see from here
that you did not read the manual, as your process was executed adding actions that were not required and were indeed damaging the correct functionality of the theme.
As the issues have been clearly originated by a misuse of the product against any provided documentation, I shall kindly invite you to please read the manual in order to use the theme correctly, avoiding further problems.
Here’s the link: http://themes2go.xyz/manuals/vlogger/
Our team also recorded lots of very detailed videos to streamline the work for you, anyway please note that the written documentation is more complete.
You can find our video tutorials here: https://www.youtube.com/watch?v=_e1IQxbtTGk&list=PLCGMXZPzCkmZk2PvcZnep0xDJCx0LpCnL
About WordPress compatibility, we can assure that is fully compatible with WordPress 5.1 and upcoming versions, just please follow the documentation.
About the helpdesk service, we are sorry for your waiting, but as explained this is a helpdesk and not a chat, therefore the service may take up to 24 hours to answer. On top, yesterday in Europe was holiday and we were closed.
Please note that on Themeforest the average support time of other authors is between 2 and 3 days.
Hoping that you will please check and follow the documentation to get the best out of this theme, I kindly invite you to please get back if you find any unclear explanation, that we will promtly fill.
All the best,
AndreaAndrea,
Thank you. I’ll take a look at the manual.
Anthony
I’m going to close this ticket.
If you have any other questions feel free to open another ticket.All the best,
Andrea
The topic ‘Theme keeps breaking’ is closed to new replies.