hnhm's Replies

[hnhm]

I’m trying to figure out how I can send you the screenshot of my filter showing the add media portion that is not displaying correctly. Are you showing the updated version of your filter image? I’m not sure if this is a new update of yours or not. My filter has an add image button and it allows me to add an image but, it’s not showing on the main site when I do that. Is there a way I can send you my screenshot?

Also, do you have the exact image size of the featured image for videos and podcast posts?

Thank you

[hnhm]

Hi Andrea,

When I click your link there’s no screenshot. When I go to the Podcast Filters and I click on filters. My list of filters which are used in place of categories displays. When I go to click on the filters it allows you to name it, slug, and ADD MEDIA which is the image to be displayed on the banner in the header. Here’s the link to one of your filters

http://themes2go.xyz/demos/lifecoach/podcastfilter/life-coaching/

on your live demo and your filter is named, Life Coaching. You guys have a picture of a man with a cup looking on his phone. My photo that I put on my filter is not displaying in my header like the picture of the man that you guys have. Instead, mines are just black with the name of the filter on it. How do I correct that.

[hnhm]

We seem to be having issues with this theme. When we go to update the media image for the filters so that a picture can show in the header banner nothing is coming up. It’s staying black although we uploaded a picture for the image. Can you please advise? Thank you

[hnhm]

I think I may have figured it out. I believe that’s what you guys call filters.

[hnhm]

Hi,

Am I able to categorize my podcast post just like I’m able to categorize my blog post? I want people to be able to have the option to listen to different categories of our podcast or filter it.

Thank you

[hnhm]

Sorry for having to ask so many questions. We are getting our site redesign and we chose this theme and it seems to be having a lot of issues for us. In addition to my previous question that I ask and still awaiting a response.

I have another question-
Is there an option for me to move a post to the podcast section? When our designer brought our site over it filled some podcast into the blog section on it’s on. Is there a way for me to move the section that it’s in? We have over 200 post and I need an easier way to categorize everything in it’s right sections.

Please advise.

Thank you for all of your help!

[hnhm]

Ok, thank you. I just forwarded your response to my designer to see if they can fix the blog header image on the main blog page and the video.

They are also having an issue bringing over all of my existing podcast post from my old website because they said that your theme doesn’t like links that have podcast in the url already. This is what they sent to me:

The Life Coach theme locks down URLs with “/podcast” in them, and won’t let us change the podcast post URLs to remove it. This presents us with a little challenge…

Can you please advise?

Thanks

[hnhm]

Also, on top of my last question that I asked an hour ago and in need of a response.

I just got this back from my website designer regarding the video page.

When I went to change in Video Love to enable a modal vs a detail page for the Video section, its not doing it.

Can you please advise? We don’t want a detailed page…we just want the video to play without content in the post. The theme is not enabling it. Thank you

[hnhm]

Hi,
We are having an issue with putting a permanent photo on the blog page in the header. It’s currently pulling the latest post photo and putting it in the header. How do we fix this to a permanent photo in the header just like you have it in the live theme header.

Thanks

[hnhm]

Hi,

Our Colorization module is still not working. We updated the theme as you said and it is still not working. Here is a note from our developer….

————————

When I updated the theme today, I followed the instructions you sent me from Support, and there were no plugins in the theme directory that the instructions said would have them.

Instead, I saw this note below in the Plugins directory – We updated the WP Bakery plugin in the fashion they describe to fix the color selector, but I’m not sure what they mean by the themes2go.xyz repository. Do you know what that is, or if we have access to it? If so, I need the file named js-composer.zip, if there’s a new version up there.

Could you please advise so we can get this working. Please advise!

Thank you!

[hnhm]

Is there a way to update the theme without affecting the content on the site or what we’ve already designed?

[hnhm]

Hi Andrea,

My website designer just sent me a message saying that when he goes into the appearance and then tries to customize the colors it won’t let him click to change the color codes to the header and text. Can you please advise what may be going wrong?

[hnhm]

Thank you!

[hnhm]

Hi Andrea,

Thank you so much for your help! Will this allow me to put ConvertKit into your visual composer like you guys have it with MailChimp?