pmirandan@gmail.com's Replies

[pmirandan@gmail.com]

Hi there,

Could you please let me know what to do regarding my previous message?

Thanks

[pmirandan@gmail.com]

Hi there,

Have followed your instructions and thankfully the website is working again.

However, I have scanned it with Wordfence as indicated, and it has founded 1 error, but it cannot be deleted as it belongs to WordPress admin.

it is: wp-admin/css/colors/blue/php.ini (+140 more)

Dont know if I can attach the screenshot so you can see the results of the scan. If there is a way to do it, please let me know.

Look fwd to your indications.

Many thanks
Patricia

[pmirandan@gmail.com]

ok Many thanks for your help. I will follow your instructions and let you know if it works.

[pmirandan@gmail.com]

Hi again,

The hosting company has made the relevant checks and they confirm the problem comes from the theme. The files that have been blocked as malicious are the following:

~/app784877959/wp-content/themes/lifecoach/functions.php
~/app784877959/wp-content/themes/lifecoach/wp-tmp.php
~/app784877959/wp-content/themes/lifecoach-child/functions.php

Please I ask for your support to get this sorted asap, and appreciate if you could let me know how to avoid this from happening going forward.

My website is currently inaccesible.

Thanks
Patricia