r2ah's Replies

[r2ah]

Hello Andrea,

We have installed a fresh copy of your product and still have the same problems with the links in the footer text.

After a set of tests and a deep investigation we have come to the conclusion that there is some problem saving said text.

Here I send you some screens and elements that allowed us to reach this conclusion:

1. This item (and others) are stored in the ‘wp_options’ table of the database. The option ‘theme_mods_vlogger-child’ contains an array in JSON format. The ‘vlogger_footer_text’ component of this array stores the text in question.

I send the values ​​of this component before and after being modified:

(Original):
…;s:19:”vlogger_footer_text”;s:159:”Copyright 2017 Themes2GO.xyz – Vlogger is the leading WordPress theme for youtubers and video websites”;…

(After save):
…;s:19:”vlogger_footer_text”;s:102:”Copyright 2022 Themes2GO.xyz – Vlogger is the leading WordPress theme for youtubers and video websites”;…

I think this is the cause of the problem. Could you check it if you would be so kind to see if we can solve this problem???

Thanks a lot.

[r2ah]

Hi Andrea,

First of all we want to thank you for your quick, kind and patient responses.

We have a question because when we install any of the demos that come with the product, the footer text contains a link that points to: “Themes2Go.xyz” (I send you a screenshot themes2go@gmail.com).

This is the default text: “Copyright 2017 Themes2GO.xyz – Vlogger is the leading WordPress theme for youtubers and video websites”. However, when we try to edit this same text by modifying the url of the href of this same link, it is lost from the footer. This must be the correct behavior???

Thanks a lot.

[r2ah]

Hi Andrea,

First of all, thanks for the fix of one of the mentioned problems.

Secondly, I send you a doubt that we have and that have not been clearly raised:

– How we can introduce HTML code through the “Footer Customization” section.

Thanks.

[r2ah]

Hi Andrea,

The widget solution inserts the code in the panel before the actual footer. how to include a widget in the true footer???

In the case of the Series carousel, the generated “Read More” links do not work. The same goes for the “View Playlist” link of the “Custom Cards”.

Another problem is that the secondary menu is not shown in the mobile versions.

I would also like you to tell us how we can put random banners in the same “add zone” because apparently it is also impossible.

Thanks in advance.

[r2ah]

Hi Adele,

We have a perception: we cannot insert HTML code in the footer. How can we achieve it???

[r2ah]

Hi Adele,

Thank you very much for the quick and effective response!

We stay in touch if another problem arises.

Thank you

[r2ah]

Thanks for the quick reply. Maybe I don’t explain myself correctly but we insert our videos in new posts and we eliminate the ones that came with the demo in question. We have inserted all our videos as indicated in the video tutorial you sent us. When we try to view the video, the playback indicator does not start the video and blinks as if it were in an eternal loading process.

Even installing a “clean” copy of your template, the videos are not displayed.

Let’s “raise” one of these copies. We are running WordPress 6.0.1 (latest stable version) with PHP 7.4 and MySQL 5.7. I send you the credentials so that you can access and review what may be happening.

Thanks in advance.