themes2go's Replies

[themes2go]

Hello blackkraken,

unfortunately there is no option that allow to the flout ad section to stay hidden when a user moves on to different pages after clicking the “X”.

Best,
Andrea

[themes2go]

Many thanks!

[themes2go]

Thanks Chris

[themes2go]

Hello there,
Andrea here from Themes2go Customer support.

You can send a message to themes2go@gmail.com including:

– website admin url
– admin username
– admin password
– brief description of the issue to be fixed

Once received we will check if support is still available and then support you with your requests.

Thanks,
Andrea

[themes2go]

Hello maven,

please send us a message to themes2go@gmail.com including:
– website admin url
– admin username
– admin password
– featured image you want to have on members page

Just to make sure we are sync with you, remember to include your desired output.

Once received I will take care of it.
Have a nice day,

Andrea

[themes2go]

You’re welcome!

[themes2go]

Hello!

In order to remove the “JOIN OUR COMMUNITY” and subscription button in the header go to Appearance -> Customize -> Header and the scroll down to Call to Action text and link.

Delete the entries, save and you’ll be ready to go.

You can read more details about our theme settings here: https://themes2go.xyz/manuals/vlogger/

Have a nice day,
Andrea

[themes2go]

Hello and thanks for reaching us.
Andrea here from Themes2go customer support.

Let me say that I didn’t have the chance to completely load your website due to server speed issue.
With that being said, you have to use the featured image setting included in your team members page.

https://imgur.com/FBSpxbg

Once saved, you should be able to have a proper header image set on your team members page.

Regarding single team member pic sizes, we recommend 16:9 ratio with a 2550px width. This will ensure that a single image will fit well on every website position/size eg archives, header, etc.

In order to have the best results, just be sure to position your subject center aligned into the frame.

Hope this helps.
Looking forward to your feedbacks.

Best,
Andrea

[themes2go]

Hello waradmin,
in order to help you with your request I would need:
– your wp-admin url
– admin user
– admin password

Please send a message to themes2go@gmail.com including them.

Once received our team will check your website and look for a fix.
Thanks,

Andrea

[themes2go]

Hello waradmin,
in order to help you with your request I would need:
– your wp-admin url
– admin user
– admin password

Please send a message to themes2go@gmail.com including them.

Once received our team will check your website and look for a fix.
Thanks,

Andrea

• This reply was modified 1 year, 1 month ago by themes2go.

[themes2go]

Hello crmdigital,
and thanks for reaching us.

Currently there is no Google play store icon available on our theme and considering it’s not a high requested feature we are not planning to add to our QTicons css in the near future

We are going to add just the new X icon instead of Twitter.

Best,
Andrea

[themes2go]

Hello Rikon and thanks for reaching us.
Changing page template could be very hard without coding skills so for this I suggest just to hide elements with some css line (easier to implement).

Just let me have the list of the information you would like to get rid and I would send you a little snippet to hide them.

Best,
Andrea

[themes2go]

Hello lonewolf3,

Elementor is not compatible with our product, you have to use WP Bakery Page Builder in order to build and edit your pages.

If you see any message asking to provide a purchase code of the bundled plugins, in this case WP Bakery Page Builder, you can discard it.

If you have any questions or doubts I would be more than happy to answer you.

Best,
Andrea

[themes2go]

Glad to hear it 🙂

[themes2go]

Hello and thanks for reaching us.
In order to perform the demo content import, you should first check the “I understand” checkbox you can find in the demo import page.

https://imgur.com/m8RtyDj

Once checked, the procedure will start.

If you have any issues on this just let me know and I will get you more support.

Hope this helps,
Andrea

[themes2go]

Hello theclasswar,

this issue wasn’t related with Safari and has been fixed on a private thread.

Have a nice day,
Andrea

[themes2go]

Hello and thanks for reaching us.

We’ve tested our product on our systems and seems everything is working fine on Safari when playing videos.

In order to understand the issue you are experience we need to investigate it.
For this reason I ask you:

– your website url
– a recording of your screen (it would be awesome if you can include the console inspector opened when loading the page).

Thanks in advance,
Andrea

[themes2go]

Hello lonewolf3,

I’m not sure what you are referring to when saying “the required plugins were not available and if it has not been updated to work with woocommerce”

As stated in my previous thread with you, the issue you might seeing is not related with required plugins but are just Lifecoach theme templates that prevent display issues.

Required plugins are bundled with the theme and usually get an updated most frequently than 6-12 months, most of the time when a new WordPress major updates has been released.

If you are experiencing any issues related with our product, you are in the right place to ask for support and we would be more than happy to support you with any theme related questions.

Our product still does what you can see in our ads. Nothing less, nothing more 🙂

Anyway, if you are not satisfied of our theme, you can check if your refund request meet these guidelines: https://help.market.envato.com/hc/en-us/articles/202821460

Best regards,
Andrea

[themes2go]

Hello lonewolf3 and thanks for reaching us.
The issue you might seeing is not related with required plugins but are just Lifecoach theme templates that prevent display issues.

So, in terms of functionalities, you will not experience any kind of issues.

I’m going to check report this to our developers team and I’ll get you back as soon as possible.

Have a nice day,
Andrea

• This reply was modified 1 year, 7 months ago by themes2go.
• This reply was modified 1 year, 7 months ago by themes2go.

[themes2go]

Hi Chris,
as you know we are following your case via private thread.

Best,
Andrea

[themes2go]

Hi Chris,
as you know we are following your case via private thread.

Best,
Andrea

[themes2go]

Sounds good to me!
Have a nice day,

Andrea

[themes2go]

Hello Deen and thanks for the update.
I’ve managed to update all the plugins and theme, now your website is showing WP Bakery Page Builder shortcodes in the right way.

I saw you’ve installed also Visual Composer and I suggest you to deactivate it and use just WP Bakery Page Builder to build your pages.
Having two page builders might affect your website behavior.

Just let me know if everything is fixed.
Have a nice day,

Andrea

[themes2go]

Nice!

[themes2go]

Hello!

My suggestion is switching your hosting to a Linux base one.
This will prevent any further issues between your hosting and your WordPress installation.

Andrea

[themes2go]

Hello!

Now it’s all clear.
WordPress needs a Linux environment to run properly as described on its requirements https://wordpress.org/about/requirements/.
You are using a Windows hosting, for this reasons you would have also limitations on your website.

I highly recommend switching to a different Linux hosting.

Hope this helps,
Andrea

[themes2go]

Nice, looking forward from hearing to you.
Andrea

[themes2go]

Hello Deen and thanks for you message.

I’ve just logged into your website and I understand what the issue is related to:
Basically you didn’t install WP Bakery Page Builder (the bundled page builder) that converts that html code into visual elements such as rows, columns, etc.

Fixing this is a straight forward procedure:
– update the theme
– go to your backend -> Vlogger -> click on plugins and you should find a list of not installed/updated plugin.

From what I can see though, you have same restriction server side that are not related with the theme. See the image below.

https://imgur.com/TUzhhri

Currently we are unable to manage your server configuration so you have to request this to your hosting provider.

You can easily share with your hosting provider our requirements list: https://themes2go.xyz/manuals/vlogger/knowledge-base/requirements/

Once “unlocked” those new requirements I can easily support with your request.
Consider that now, I couldn’t perform any new theme upload on your website.

Please reach out your hosting provider and then get back to me.

Keep me posted on that.
Have a nice day,

Andrea

[themes2go]

Hello there!
Andrea here from Themes2go Customer support.

Exceeding maximum file size is something related with your server and you should investigate with your hosting provider.

By the way you could try following this guide and maybe make it work: https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

Regarding the issue, you should first send us a link of your website so we would be able to start a first debug of you WordPress installation.

But it could be also an installation procedure issue, so I suggest first to check our manual’s page: https://themes2go.xyz/manuals/vlogger/knowledge-base/theme-installation/

Said this I can check it for you but you need to send a message to team@themes2go.xyz including:

– wp-admin url
– admin username
– admin password

Keep me posted on that.
Looking forward from hearing to you.

Andrea

[themes2go]

Hello,

Updating the plugin is just a matter of a few clicks as mentioned on our online manual (you have the link inside the product file you downloaded but also in your WordPress backend).
https://www.themes2go.xyz/manuals/vlogger/knowledge-base/plugins-updates/

Just go to your backend, then Lifecoach and click on plugins then list will be updated and you’ll be able to update reaktions plugin.

Just let me know if you fixed the problem.

• This reply was modified 1 year, 10 months ago by themes2go.