themes2go's Replies

[themes2go]

Glad it works! 🙂

If you have any other issues just let me know.

Andrea

[themes2go]

Hello!
Honestly I didn’t understand your request but I’ll try to answer as best as I can.

If I am right, you need to display the default featured image added in the customizer across all your website headers.
If this is the case, you will need to add a little snippet of code on your website.

Before proceeding make sure to backup your website 🙂

Assuming you are already using the child theme (if not, please check our manual here http://themes2go.xyz/manuals/vlogger/knowledge-base/theme-installation/), with your preferred FTP manager navigate to wp-content/themes/vlogger-child. When you open this folder, you’ll see the functions.php file.

Open the file and paste at the end of it this little code snippet.

/**
 * 
 * Extract header image
 * =============================================
 */
if(!function_exists('vlogger_header_image_url')){
function vlogger_header_image_url($id = null, $print = true) {
	
	$image_url = get_theme_mod( 'vlogger_header_backgroundimage', '' );
	if($image_url){
		if($print){
			echo esc_url($image_url);
		} else {
			return esc_url($image_url);
		}
	}

	return false;
}}

Just save it. Now the default featured image should be seen across all the pages included your archives.

Hope this can fix your issue. If not, just reply below 🙂

Best,

Andrea

[themes2go]

Hello and thanks for reaching us.
In order to show your default header image permanently, just deactivate the video thumbnail plugin and you should be ok 🙂

Just try and keep me posted on that.

Andrea

[themes2go]

Hello!

Due to the deep integrations with our theme, unfortunately the Plyr player can’t be removed or disabled.

Andrea

[themes2go]

Hello nesting and thanks for reaching us.
Andrea here from Themes2go Customer Support.

You can set a default header image for your tag by going to Appearance -> Customize -> Header and upload your own image. This image will be loaded both for tags and categories.

Regarding your issues with shortcodes and blocks I need to check your website.
Consider that most of the time this happen when you install third-party plugins that interfere with our bundled ones.

If this is not your case, just link me your website URL or send a screenshot of the issue if this take place on your backend.

Keep me posted on this 🙂

Have a good day!
Andrea

[themes2go]

Hello!
This is caused because you are performing multiple demo import on the same theme installation of your website
In order to fix it you can install a third party plugin called WPReset.
This will delete all your contents so you can start from scratch on a fresh WordPress installation.

Here’s the link: https://wordpress.org/plugins/wp-reset/

Hope this helps,

have a good day!
Andrea

[themes2go]

Hello and thanks for reaching us.
Andrea here from Themes2go Customer Support.

It seems something went wrong with the installation process.
Just check if the child theme is already activated. If not go to Appearance -> Themes and activate it.

Also check if all the required plugins are installed properly.

Please check this video out regarding the installation process: https://www.youtube.com/watch?v=3le8M5oZN7U&list=PLCGMXZPzCkmaiQ4jHABlftTJ3qVKu6L2b&ab_channel=Themes2go

If the installation process went ok, the Customize section you should now find all the customizations available you see on the video.

Just keep me posted on this.
Best,

Andrea

[themes2go]

Hello neena and thanks for reaching us.
Andrea here from Themes2go Customer Support.

We have disabled both Frontend editing and Gutenberg on purpose on our theme because they dont’t support our custom shortcodes and extra features included with the theme.

By the way using the backend editor is quite easy!
You can start importing our demo contents and then edit the pages following our video tutorial. Here are the links:

Installation and demo contents import
https://www.youtube.com/watch?v=3le8M5oZN7U&list=PLCGMXZPzCkmaiQ4jHABlftTJ3qVKu6L2b&ab_channel=Themes2go

Build your page from scratch
https://www.youtube.com/watch?v=lr8n5oNn0pg&list=PLCGMXZPzCkmaiQ4jHABlftTJ3qVKu6L2b&index=5&ab_channel=Themes2go

You can also count on our support when building your pages on the backend editor. 🙂

Hope this helps.

Best,
Andrea

[themes2go]

Hello!
As you can see on our manual here

http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/customizing-your-website/

changing font-family is easy! Go to Apperance -> Customize -> Typography and select your font-family from the list.

Have a great day! 🙂

[themes2go]

Hello Dayton and thanks for reaching us.
Andrea here from Themes2go Customer Support.

Honestly I had to read twice your message because I couldn’t get the point.
Then I realized that it should only be something related with WP Bakery Page Builder.

WP Bakery Page Builder is bundled with the theme. This means that whenever a new version of the plugin is released, we must test it and check if it’s fully compatible with the theme. Only at that point, we include the updated version of WP Bakery Page builder on a new theme release available for download on Themeforest.

This is stated on our manual at this page:
http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/plugins-updates/

Said this, the current version of WP Bakery Page Builder still works nicely with the theme so, on my perpesctive, there is no rush to update it. 🙂

In the end, we are going to update the theme soon including the latest version of the plugin. You will receive a notification when ready so you could proceed with the updating process.

Just to make sure you are using the latest version of the theme and plugins, the latest WP Bakery Page Builder plugin we’ve included in the theme is 6.2.0.
You can check your version on the plugin list page on your WordPress backend.

Hope this can help.
I’ll keep you posted.

If anything is clear, please reply below.

Best,
Andrea

• This reply was modified 4 years, 2 months ago by themes2go.

[themes2go]

Hello!

Typography has been designed to match and scale nicely on every part of the theme. You can customize font family, variant and subset from the Customizer.

In order to edit the font size you need to add some extra css. To do this, go to Appearance -> Customize -> Additional CSS and add this:

h1 {font-size: 50px}
h2 {font-size: 40px}
h3 {font-size: 30px}
h4 {font-size: 20px}
h5 {font-size: 10px}
p {font-size:18px}

Edit the values you see in pixel according to your needs.
Just remember to hit Publish before leaving the page.

Hope this helps,

Andrea

[themes2go]

Hello Luca,

I’ve just added a new demo event on your backend and it works nicely.
Could you please check it and get back to me?

Thanks,
Andrea

[themes2go]

Hello Luca,
Andrea here from Themes2go Customer Support.

I’ve just checked and fixed your website. Just give it a try 😉
For future support request keep in mind to not leave your credentials visible here. It’s a public forum and anyone can see it.

Hope this helps 🙂
Have a great day!

Andrea

[themes2go]

Hello and thanks for reaching us.
This is an unusual problem and it’s probably originated from your hosting, not the theme.

WordPress sends email to the address you’ve added to the admin data. You can try to find the message in your spam folder.

With this kind of error it usually comes another string of texts. Could you please send me that or maybe get a screenshot of the entire error?

Said this, the quickest way to know why WordPress is throwing this error or what’s causing the problem is editing your wp-config.php from WordPress’s root folder

//Turn on Debug Mode. 
//Find following like in wp-config.php and replace FALSE with TRUE

//FIND
define('WP_DEBUG', false);

//And replace with 
define('WP_DEBUG', true);

Turn on debug mode so you can find more details about the issues you are facing. Try to find errors log in your FTP that can also guide you about problem.

Another fix could be updating your PHP version.
WordPress 5.4 even 4.xx recommend to use PHP 7.4 so I think you should upgrade your PHP version and this can be the solution of problem you are facing. If you don’t know which version is running contact your hosting company they can help you.

In the end, just try to follow the steps I explained above and get back to me.
With WordPress debug mode activated, send me a screenshot of the issue and I would check what the problem is caused from.

Hope this helps 🙂

Andrea

• This reply was modified 4 years, 2 months ago by themes2go.

[themes2go]

Hello!

I think you should create new posts instead of editing the ones you already have. This because when you create a post and you add a video, WordPress generates some hidden fields containing the video id. Even if you change the video, those hidden fields are not refreshed.

This is a well known WordPress issue and we can’t do so much.

We’ve just send lots of requests to the WordPress developers but since then nothing has changed.

Ad stated in a previous reply, we have a sticky post related on this on the forum where you can found more details. Here’s the link:
https://www.themes2go.xyz/helpdesk/forums/topic/video-showing-1-video/

In the end, try creating new post with the visual editor (not the text editor) and check if the problem persists. If so, just reply me back below.

Have a good day!

Andrea

• This reply was modified 4 years, 2 months ago by themes2go.

[themes2go]

Hello and thanks for reaching us!
Issues like this could depend on multiple causes, for example from third-party installed plugins to high volume of posts added to your website.

It’s quite unpredictable.

Said this, I can check your website for you.
Just send us a mail to team@themes2go.xyz including your website admin url, username and password. Just remember to include also a quick description of the issue.

Our team will check it and get back to you as soon as possible.

Best,
Peter

[themes2go]

Hello there!
Thanks for your video, now I understand what the issue is about.
When you add a video you need to switch the text editor from “text” to “visual” and only at that point you should add the video URL.

Working on the text tab will not automatically convert the url in an oembed video format.

If you check the video I’ve sent you again you will see that I add the video in “visual” mode and instantly the url is converted in a player.

So I think it’s just a “right tab” thing 🙂

Said this, we’ve received your credential. If you are not going to fix the issue with this, I will check it on your website and help you with this.

Keep me posted,

Andrea

[themes2go]

Hello!

This is quite unusual and should be checked.
I’ve just recorded for you a quick video with the step by step procedure to add a video post with the tutorial style:

https://www.themes2go.xyz/helpdesk/wp-content/uploads/2020/09/demo-tutorial.mp4

The procedure is done on a fresh new theme installation, so you should check what plugins have been added and what customizations have been done.

If you need more support on this, you can send your WordPress credentials on a private mail at team@themes2go.xyz and we will take care of you.

Just a reminder that maybe could help you: we have the online manual here:
http://themes2go.xyz/manuals/vlogger/knowledge-base/

And here you can find our video tutorials:

https://www.youtube.com/playlist?list=PLCGMXZPzCkmZk2PvcZnep0xDJCx0LpCnL

Hope this helps 🙂

Have a good day!
Andrea

[themes2go]

Glad you’ve fixed it 🙂
I’ve just replied to your other ticket.

Best,
Andrea

[themes2go]

Hello and thanks for reaching us.
Andrea here from Themes2go Customer Support.

In order to fix the issue, you should create new posts instead of editing the demo ones. There is a huge core WordPress bug that affects the imported video posts.

For this reason we have a super sticky topic on the top of the list of this forum explaining just that. Here’s the link: https://www.themes2go.xyz/helpdesk/forums/topic/video-showing-1-video/

Regarding the duplicated video issue, I think you can fix it this too by creating a new video posts instead of creating a new one.

Just try what explained above and if you can’t fix it, just reply back to me here.

Best,
Andrea

[themes2go]

Glad to hear it! 🙂

[themes2go]

Hello sir,

I think you are not updating our TTG Core plugin properly because the latest version of the plugin is 1.3.1 and your installation is trying to install the 1.2.9 version.

In order to update the plugin just access to your backend, make sure you have the latest version of the theme installated, click on the top left corner on Vlogger, then Plugins.

https://imgur.com/jbrOimn

Scroll down the page and you should see the plugins list to be updated.

This will fix your issue and also will allow to work with WordPress 5.5 without any hassle.

If even after this the issue persist, link us your website so we check and debug the issue 🙂

Just keep me posted on that.

Best,
Andrea

• This reply was modified 4 years, 2 months ago by themes2go.

[themes2go]

Hello!

After the WordPress 5.5 update we’ve released a new version of theme that will fix the Page Builder issue.

Just update the theme and the bug will be fixed 🙂

If you need more details regarding the theme update, you can follow our manual here: http://themes2go.xyz/manuals/vlogger/knowledge-base/how-to-update-the-theme/

Last, thanks for your feedback regarding your experience using our helpdesk. We are already looking for a better platform but in the meanwhile you can use imgur.com, the easiest way to share a pic with us 🙂

Best,

Andrea

[themes2go]

Hello sjolte,

This theme is customizable using the standard WordPress theme customizer function.

You can access to the customizer visiting Appearance -> Customize.

If you can’t see anything else then widgets there is something is not working properly on your website.

Are you sure your theme is properly installed and updated?

Just link your website below and I will check it for you.

Best,
Andrea

[themes2go]

Hello and thanks for reaching us!
Andrea here from Themes2go Customer Support.

First just let me say that you’ve done a great job using Vlogger: your website looks cool! 🙂

Then, regarding your request, as I can see you’ve already found a way to achieve the randomization of the posts. Am I right?

Usually this kind of customizations are not provided by our support and in your case would require some DB query and some php scripts.

I would say to get a workaround using a third-party plugin but I think as I said before, you’ve already found a fix.

Just let me say if I can help you with anything else.

Have a good day!
Andrea

[themes2go]

Hello and thanks for reaching us.
Andrea here from Themes2go Customer Support.

In order to fix the issue, just download and install the latest version of the theme from Themeforest and perform the installation procedure again.

If you need support on how to update the theme, you can read our page manual here: http://themes2go.xyz/manuals/vlogger/knowledge-base/how-to-update-the-theme/

If you have any other issues feel free to reply me back below 🙂
Best,

Andrea

[themes2go]

Hello!
In order to fix the issue, just update the theme with the latest version.
You can check the procedure on our manual:
http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/how-to-update-the-theme/

Hope this helps 🙂
Have a good day!

Andrea

[themes2go]

Hello and thanks for reaching us.
Peter here from Themes2go Customer Support.

First, just let me say that we never do false advertising: what you see on our live demos can be replicated with the one click demo import.
If some elements doesn’t work as shown, it’s related with something related with the importing procedure.

In order to get an exact copy of our demo you have to follow the steps including on our manual and our video tutorial. Here are the links:

http://themes2go.xyz/manuals/vlogger/knowledge-base/theme-installation/

https://www.youtube.com/watch?v=_e1IQxbtTGk

As I can see most of the steps you are asking for are included in the manual you can find here:
http://themes2go.xyz/manuals/vlogger/knowledge-base/

In particular the Theme Customization section will help you:
http://themes2go.xyz/manuals/vlogger/article-categories/customizations/

You can also have a look to our complete playlist of our video tutorials on YouTube. Here’s the link:
https://www.youtube.com/playlist?list=PLCGMXZPzCkmZk2PvcZnep0xDJCx0LpCnL

I’m sure that after checking all these resources you will be able to check and fix all the “faulty” steps you are asking for.

If anything is not clear just reply below and I will support you with your other request.

Just keep in mind to link us your website on your replies, it’s something that help us a lot 🙂

Looking forward to hear from you.

Regards,
Peter

[themes2go]

Hello Jahesmia and thanks for reaching us.
You can take two ways: install a plugin called wp reset and erase all the contents from your website and then import the demo contents again.

Otherwise you can link to me the pages you need, then I could provide you the page builder code that should be pasted on your website.

Obviously I will guide you with the proper procedure 🙂

Just keep me posted which solution do you prefer.
Have a good day!

Andrea

[themes2go]

Glad it has been fixed! 🙂
Have a nice day!