themes2go's Replies

[themes2go]

Hello Terri and thanks for reaching us.
Andrea here from Themes2go Customer Support.
I’ve just talked with one of our developer and the CSS snippet they provide you it can’t work because it will hide only the number and not the entire text string.

I’ve just checked the theme code and it does not override that particular string, it’s only how the plugin output works and its developers should tell you a better way to support you.

I can suggest you to reply back that there is no p selector in the output and it can’t be handled easily with CSS.

Said so, the issue could be fixed by going on the plugin files, looking for that particular string and edit it but this it goes out of our support territory and we can’t help. You could hire a developer on codeable.io or envato studio, but first I will try to ask it to LearnPress developers or support.

For now, I can only suggest a path to follow in order to fix your issue.
If you have any other questions or doubt I would be happy to help you.

Keep me posted on this please.
Best,

Andrea

[themes2go]

Hi Brendan!
Glad it works 🙂

Don’t hesitate to contact us for any further support.

Best,
Andrea

[themes2go]

Hello!
first let me thank you for your reply.
Sometimes it could happen this kind of issues, but as you wrote they are temporary ones.

Please keep me posted if the issue persists.

Have a nice day!
Andrea

[themes2go]

Hello Rob and thanks for reaching us.
Andrea here from Themes2go Customer Support and I would support you with your request.

As I can see from your website, something went wrong with the default installation procedure. In order to fix it, you need to start from scratch.

So you can choose among two ways:
– reinstall WordPress and start over a fresh installation
– install a plugin called WP-Reset and reset your installation

Now, with your fresh and clean WordPress just follow our standard installation procedure. You can check it on either on our manual or video tutorial.

– http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/theme-installation/

– https://www.youtube.com/watch?v=3le8M5oZN7U

This would fix your website in seconds but, if you are going to experience other issues, feel free to reply below and I would be happy to support you.

Have a good day!
Andrea

[themes2go]

Hello!
In order to fix the issue, you have just to update the theme either trough the Envato Market plugin (automatic procedure) or manually via FTP.

All the details about these procedure on the dedicated manual’s page:
http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/how-to-update-the-theme/

Hope this helps you. 🙂
Andrea

[themes2go]

Hi Ivy,
I’ve checked again your source code and the snippet code is missing.
https://imgur.com/xzhmn0x

At this point I think that the issue could be something related with page cache.
Do you have any caching plugin activated on your website? If so, try to deactivate them and check again.

Then, try to create a new post and paste the same css snippet I’ve provided you. Publish the page and check if this works.

Thanks,
Andrea

• This reply was modified 5 years, 3 months ago by themes2go.

[themes2go]

Hello bredanspaar and thanks for reaching us.
First thanks for your kind words regarding our product. We do really appreciate it.

Talking regarding the slider duration: this parameter is actually fixed. We can make it dynamic, but if you are in rush, instead of waiting the next theme update you can modify the javascript yourself.

https://imgur.com/a/eQkSsln

Edit this file
lifecoach/js/ttg-main.js
line 718 add

, interval: 4000

as you see in the screenshot. Timing is in millisecond, so for example if you need the testimonial stops for 10 seconds, you need to edit 4000 to 10000.

IMPORTANT: you will need to disable the minified version for tyour change to take effect: in appearance > Customize > Debug enable the Debug settings

https://imgur.com/a/hrjsbf9

This will load the unminified js you just modified.

So this is the fastest way to get the result you asked for. I will talk with our developers if we can include this feature on the next theme update so you would not edit the code but edit only a parameter on the theme backend.

Keep me posted on this!
Best,

Andrea

[themes2go]

Hi Ivy,
I’ve just checked your source code and the CSS snippet I’ve provided you is missing in your posts:

http://www.eclatcrew.com/eclat-part-15/

http://www.eclatcrew.com/eclat-part-21/

Please make a double check if the CSS is correctly added in the two posts mentioned above.

Then as said on the other topic, deactivate all the unbundled plugins and test again: From your source code I see there is a third party plugin that could interfere with the theme. It should be this: https://wordpress.org/plugins/content-views-query-and-display-post-page/

Keep me posted on this,
Andrea

[themes2go]

Hi Ivy,
I’m sorry but I can’t totally get it.
In a new post when adding a new URL, the video should be on the top of the page (header) and inside the post content. You can disable the video inside the post content by going in Appearance -> Customize -> Video Settings.

Here’s the page manual for further details
http://themes2go.xyz/manuals/vlogger/knowledge-base/2-9-video-settings/

What do you refer to when referring to “preview video”? Are you talking about the featured image? For this, if you are creating a new one (instead of importing with the Video Importer plugin) you should add it manually.

How to get the default featured image of a video? For YouTube you can use this simple tool. http://www.get-youtube-thumbnail.com/

Then, make sure to follow this video tutorial to add new post to your website: https://www.youtube.com/watch?v=ojzZXzAXDQs

Last but not least, deactivate all the unbundled plugins and test again: From your source code I see there is a third party plugin that could interfere with the theme. It should be this: https://wordpress.org/plugins/content-views-query-and-display-post-page/

Thanks,
Andrea

• This reply was modified 5 years, 3 months ago by themes2go.

[themes2go]

Hi Ivy,
this kind of issues could be generated from various things.
I try with the most obvious: did you add your videos with the same URL syntax?

Just to be clear, you should add video with this kind of URL:
https://www.youtube.com/watch?v=ZpkH_s1Quck

Shorten URLs like https://youtu.be/ZpkH_s1Quck could not be work.

Try to create new posts instead of editing old ones.

99% of the cases, this should fix the issue.

Best,
Andrea

[themes2go]

Hello Ivy!
I can help you with a tip, but I’m not sure if this could be the result you’re looking for. You need to add some specific CSS code to your tutorials posts.

1. First of all, you have to enable WP Bakery Page Builder for posts.
Go to WP Bakery Page Builder -> Role Manager -> Post types and set the field to custom. Then check Posts.
Save it.

https://imgur.com/NTm0PNN

2. On your post you want to get rid of the play button, switch to Page Builder mode by clicking the blue button Backend Editor on the top left of the page.

https://imgur.com/a/CKIUgdA

3. Click on the gear located on the top right of the row and paste this CSS snippet:

.qt-pageheader .qt-video-placeholder .qt-container .qt-thevideoholder .qt-playbtn {
    display:none;
}

https://imgur.com/7dWJbq7

4. Publish or Update your post (consider that preview could not apply this kind of edit).

This will remove the play button for those post you need, not all.
Obviously, when scrolled, on the top of the sidebar you will have an empty space.

Try this and keep me posted if it works for you.
Best,

Andrea

[themes2go]

Hello sir, sorry for the issue.
I’m Igor, the developer of this theme.
I have just identified and fixed the issue.

The problem happens because of a bug in wordPress but can be fixed from the theme as I did.

The new theme version will bring the fix to any site, but without waiting, you can download the modified file here

https://www.dropbox.com/s/w1xu2xotrnew7bu/short-slideshow.php?dl=0

and via FTP replace this file in

wp-content/themes/vlogger/ttgcore-setup/short

I just made a slider of pages and worked perfectly.
Looking forward of ryour feedback, wish you a nice day!

Igor

[themes2go]

Hello!
We are checking this with our developers. I’ll get back to you as soon as possible.

Best,
Andrea

[themes2go]

Hello!
Glad to hear you’ve fix it. If you have any other problem, feel free to open another ticket. Moreover if it can help you, check the manual here: http://themes2go.xyz/manuals/vlogger/

Have a good day!
Andrea

[themes2go]

Hello 1990.ansh and thanks for reaching us.
Honestly I can’t totally get what your issue is all about.

Could you please be more specific and send me your website/page with the issue?

Thanks,
Andrea

[themes2go]

Hello 1990.ansh and thanks for reaching us.
As your request goes out of the support territory (https://www.themes2go.xyz/helpdesk/policy/) and it not deals with the theme functionalities, I can only point you to some third-party plugins.

This plugin seems one of the best rated on the WordPress repository: https://wordpress.org/plugins/search-filter/. You should try it and check if all works fine.

Due to we can’t support you with theme customizations, I suggest you finding a developer on codeable.io, Envato Studio or fiverr.com.

For any other questions regarding our theme feel free to reply below or open a new ticket on the forum.

Have a good day,
Andrea

[themes2go]

Hello there!
Could you be more precise about your request? It’s quite generic to me and I can’t point you on the answer.
What it would be the the result?

Thanks,
Andrea

[themes2go]

Glad you’ve fixed it! You’re welcome! 🙂

[themes2go]

Hello there!
In order to remove the video from the content you should go in Appearance -> Customize -> Video Settings and switch on the Hide first video from contents

https://imgur.com/2b18zSz

If you have more doubts feel free to reply below.
Have a good day!

Andrea

[themes2go]

Hello BigWeb2001 and thanks for reaching us.
The major factor that influences the speed of a website is the hosting of your WordPress website. If you have a shared hosting, you could think to upgrade your plan to a dedicated hosting. This will definitely help you speeding up your website.

I’ve just seen on Godaddy which plan could fit your needs and should be the Ultimate plan: https://it.godaddy.com/hosting/wordpress-hosting#wp_plans

Our demos are hosted on wphost2go.com, you can see its offers here: https://wphost2go.com/xtreme-wp-hosting/

The Wphost2go Elite plan is powerful than the Godaddy Ultimate plan.

Another cause should be images weight: images are the major contributors to size increment of a given webpage.
For this, you can use third-party plugins like WP Smush or EWWW Image Optimizer.

Then you can also use some caching plugin like W3C Total Cache.

Last you can also try to use a CDN: the primary function of a CDN is to serve the webpage to a visitor from the nearest possible location. One of the most popular CDN available is Cloudflare.

All these tips can be helpful to speed up your website, but don’t forget that the main reason of slow speed websites is a cheap hosting.

Hope this can clarify your doubts.
Andrea

[themes2go]

Hello damjanovicdenis and thanks for reaching us.
Just check the checkbox on the previous screen and you will be able to go on with the installation process. It’s a double check procedure to prevent overwriting your contents with the demo ones. See the image below:

https://imgur.com/bhRsPQP

Best,
Andrea

[themes2go]

Hello!
Inside Vlogger, we’ve introduced a more powerful and flexible video player called Plyr.
It overrides the default YouTube video players but all the video control functionalities should be there, including the pause function.

https://imgur.com/7vJNJAp

This is a screenshot from our online demo: as you can see the pause is included within the player. If anything goes wrong, it could be some plugins conflicts that interfere with the video player.

Could you please send me your website URL so I can check the issue?

Thanks,
Andrea

[themes2go]

Hello!
Could you please be more detailed with your request? I think you are not referring to the video player, am I right?

Thanks,
Andrea

[themes2go]

Hello!
In order to get rid of the “Continue reading” section, go to your backend and then Appearance -> Customize -> Additional CSS and add this little CSS code snippet:

.qt-prevnext-posts {display:none}

Click Publish and you should be ready to go 😉

Andrea

[themes2go]

hello! I’m Igor here, developer from Themes2Go.
About your request, there are several options:

1) We have a custom plugin, developed a couple of days ago for a customer, that can import all of the posts within a category within a serie. So basically you feed it a category and a serie and choose the order, and all of the videos goes in that serie. It also has a, “undo” feature.

This is a test performed on hundreds of vides to test the performance an dstability
https://www.dropbox.com/s/078mc7cibe8zhx4/vlogger%20converter%20test2.mov?dl=0

In this case, we can also help you by also with a customization on the cards to limit the amount of preview videos, so that you can use more cards in the same page.

2) Another laternative is that in the serie main page, you use the custom description to manually link to your category, this is the cheap/fast solution.

Other ways I can’t actually think of… Please let me know your thoughts
thanks!

[themes2go]

Hello EnterTalk and thanks for reaching us.
The series carousel plugin is not meant to be used with such a large amount of items because, as you figured out, the interactive cards contains thumbnails of each contained video.

This shortcode works fine with 8-10 series, but it always depends on how many videos a single serie contains.

To increase the performance you should keep the number of cards within those numbers.

We leave an arbitrary amount of cards in the carousel because the performance limitations are dependent on the number of videos in each series, so if series have fewer videos you can use more cards in the carousel. But is not meant to contain all of the series, only a limited amount that you want to highlight.

If there is anything else I can do for you just reply below.
Best,

Andrea

[themes2go]

Hello hondavlogs and thanks for reaching us.
Trying to replicate the demo without the demo import procedure is quite hard but I can give some tips to get it.

With the Vlogger theme installation, its CSS will be applied to your existing website.
Then you will need to install the bundled plugins like Visual Composer.

You can see how here: https://youtu.be/_e1IQxbtTGk?t=45

With the Page Builder installed you can build your pages with our custom shortcodes like the demos.

Here’s the video: https://www.youtube.com/watch?v=28J2z0-uM5A&list=PLCGMXZPzCkmZk2PvcZnep0xDJCx0LpCnL&index=8

Then, with the video importer tool, you must import again your videos into your website because our theme adds custom fields that standard theme don’t have.

Honestly, I will try to install the theme on a fresh new installation, import the demo contents, import the video again and then add a plugin one by one checking if all is good.

Last but not least, installing many plugins will slow your website and will create some sort of conflicts that go out of the support territory.

Hope this can help you!
Keep me posted on this,

Andrea

• This reply was modified 5 years, 5 months ago by themes2go.

[themes2go]

I mean, That is the video thumbnail.I don’t want it to appear on this background with video

For this, when editing a post you can manage its featured post on the right tab Featured Image.

https://imgur.com/6giWEkS

I want this part to not move, how to do?

The sticky header feature it’s included with the theme over all the demos, but on your website I think there is something messed up.
I suggest you installing the theme from scratch from a fresh new WordPress installation and the issue should be fixed (you can use a plugin called WP Reset).

how to change the menu text color?

This theme is based on a Material Design Framework, this means that a same color is applied to multiple elements, and sometimes is not possible to assign a specific color to a specific elements without changing other parts of the site.

You can add custom CSS on the customizer, in Appearance -> Customize -> Custom CSS and add this snippet:

.qt-menubar ul.qt-desktopmenu>li>a:not(.qt-btn-ghost):not(.ttg-watchlater-link) {
    color:#ff0000;
}

You can change #ff0000 with your HEX color you need.

Regarding the topic, I think we are going far away from the original request that was “Remove the sidebar”. For a better indexing of these knowledges I suggest you open different topic for different requests. This would also help other customers to find answers here on the forum.

Thanks for your understanding.
Andrea

[themes2go]

hello! I’m getting in touch to know if you tested the plugin and is all fine.
Thanks 😉

[themes2go]

PS. is for you ok or you want a fancier backend interface about the importing screens?
I didn’t add any design actually, is just pure default output…