themes2go's Replies

[themes2go]

Hello ahmednasse,
could you share your website URL please? We should inspect the page with the issue.

Thanks,
Andrea

[themes2go]

Hello, sorry for the waiting but we had to wait monday to check with the developer your case.

1) Slider duration: this parameter is actually fixed. We can make it dynamic, but if you are in rush, instead of waiting the next theme udpate you can modify the javascript yourself.

https://imgur.com/a/eQkSsln

Edit this file
lifecoach/js/ttg-main.js
line 718 add

, interval: 4000

as you see in the screenshot.

IMPORTANT: you will need to disable the minified version for tyour change to take effect: in appearance > Customize > Debug enable the Debug settings

https://imgur.com/a/hrjsbf9

This will load the unminified js you just modified.

2) Long events: normally for multiple days event syou need to create multiple events, each one with its date, for isntance “Training Conference – Day 1”.
But as we have been asked for this functionality also by other customers, we can implement a start and end day and time.

Will also add a functionality to add the event to google calendar.

But for these functionalities, you will have to wait for the update, that will probably be out in a couple of weeks.

We can send you a message via email when the update with this functionality is ready, if is ok for you.

Looking forward for your feedback wish you a nice day
regards
Igor

[themes2go]

Hello Angelica,
you should check your permalinks settings in Settings -> Permalinks.
Here you can customize them according to your needs.

Hope this can help you!
Andrea

[themes2go]

Hello John,
Andrea here from Themes2go Customer Support.
This is a typical issue when the demo import procedure go wrong.
What I can suggest you is download a plugin called WP Reset: use it to restore your WordPress installation from scratch. Pay attention that all your customizations will be deleted.

With your fresh WordPress installation, install the latest theme you’ve downloaded from Themeforest and you should be able to go. Maybe this video tutorial could help you: https://www.youtube.com/watch?v=3le8M5oZN7U or even our manual: http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/theme-installation/

This should fix it, if not just reply down here and I will inspect your website.

All the best,
Andrea

[themes2go]

Hello Angelica,
thanks for writing in. First, let me say you’ve done a great job on your website with Lifecoach. 😉
Then, regarding your question: you could try to set the background image to “cover” in background settings.
Go to the row containing the background image, click on the pencil icon and switch to Design Option Tab. Here you can set the cover setting for your background image.

Check these screenshots as references.

https://imgur.com/a/mj69G
https://imgur.com/FYsq3CF

Remember to save it and then update the page.
Have a good day!

Andrea

[themes2go]

Hi Susanne!
Whenever you want drop a line and I will support you. 🙂

Andrea

[themes2go]

Hello Saad,
I can suggest you adding also this CSS snippet but be aware that the category will be hidden cross over your website.

.qt-tags {display:none !important}

Have a great day!
Andrea

[themes2go]

Hello saadansari,
thanks for reaching us.

In order to Remove author and date I suggest you adding some additional CSS.
Go to Appearance -> Customize -> Additional CSS

Paste these lines and click Publish

ul.qt-bottommetas {display:none !important}

p.qt-item-metas {display:none !important}

Please be aware that this snippet could affect other parts of the theme.
Keep me posted on this.

Have a good day,
Andrea

[themes2go]

Hello Sean!
Assuming you’re using the provided child theme (http://themes2go.xyz/manuals/vlogger/knowledge-base/theme-installation/), in order to change the excerpt length you should edit functions.php at line 643.

You can change return 20; with anything you want, for example return 40;

Then you need some extra CSS, so go to your backend -> Apperance -> Customize and paste this snippet: .qt-ellipsis-3 {height:100%}

Save it and you should be ready to go.
Keep in mind that editing excerpt length could affect other parts of the templates.

Have a good day!

• This reply was modified 5 years, 8 months ago by themes2go.

[themes2go]

Hello!
First, could you please send me your website page URL with the video background?
As stated before, video background is totally handled by WP Bakery Page Builder and we can’t modify its settings.

Trying to answer to your doubts:

• currently you can only use YouTube videos on Page Builder and not own mp4 files.
• The videos included in our demos are at least 1 minute long
• Your logo company appearing on the top left corner is normal, is just the YouTube player that works this way
• Try to embed another video and check if the issue persists.
• In mobile background videos are hard-blocked by the devices themselves.

A quick fix could be adding an image as row background so on a desktop will load the video and on mobile the image you set.

You should edit the row containing the video and then in “Design Options” Tab, choosing a background image. Check the image below:
https://imgur.com/a/mj69G

If you wanna hide the entire row you need to edit it, select “Responsive Option” and then check “hide” on the mobile row.

https://imgur.com/a/4VmPD

• Regarding your video: a quick workaround could be edit your 10 seconds video with some video editing software and duplicate it over and over again on your timeline until the total length is more than 1 minute. Export your video and upload it again on YouTube.

Keep me posted.
Andrea

• This reply was modified 5 years, 8 months ago by themes2go.
• This reply was modified 5 years, 8 months ago by themes2go.

[themes2go]

Hi, this is handled totally by Page Builder. The settings of the background videos is to loop it by default.
If your video stops and doesn’t loop, please try from another computer, because what we have found is that if you change your own account’s youtube settings, like quality, subtitles, looping and so on, those changes that you make on your youtube’s account will also affect any video you see in external embedded places.

So, as this is probably the case, please check from another browser not linked to your youtube account, and see what happens. You may find out that the video stops only when viewing the site from the same browser where you are logged in youtube.

[themes2go]

Hi, the update was scheduled for tomorrow already, don’t worry.
We have to test it before delivering theupdates to make sure it works fine with the theme and apply our customizations.

Thanks for your kind collaboration and patience
regards
Igor

[themes2go]

Hi Blester and thanks for your kind patience,
as promised I’m here with the custom function for your website.

Please be sure you are using the child theme, as recommended in the manual, otherwise this will have no effect.
You can switch to the child theme anytime, but remember that it will require to set again logo, customizations and widgets.

How to apply the custom file:

1) download this zipped file
https://www.dropbox.com/s/37b7myyvb6wnuoy/functions.php.zip?dl=0
2) Unzip it
3) Via FTP replace the functions.php in the child theme volder vlogger-child (NOT IN THE VLOGGER PARENT THEME FOLDER)
4)Copy template-video.php in the child theme
5) Edit line 28 and 28 changing “vlogger-videocarousel” to “vlogger-videocarousel-custom”

If you experience any difficulty along the process please let me know

regards
Igor

[themes2go]

Hello there!
I’ve just checked the theme functionalities on a fresh installation and all work fine.
I made a video of it: https://youtu.be/BZbryiKqCmQ

I think it could be something related with third-party plugins you’ve installed on your website. Try to disable all the unnecessary plugins and check again if the Category Custom Background and category template setting work.

Keep me posted on this.
Thanks

[themes2go]

Glad to hear it!
I am going to close this ticket. If you have any other issues feel free to open a new ticket.

Have a good day! 🙂

[themes2go]

Hello!
As I can see from your website you’ve installed some third-party plugins that mess up the original CSS styles. You should first disable all the unbundled plugins and check again.

Moreover, I’ve just checked our online demos (the same ones you’ve imported) and they are fine. Check the image below.

The screenshot has been made from the main demo:
http://themes2go.xyz/demos/lifecoach/blog-cards/

https://imgur.com/a/YFKCymc

You can check all our demos online and see they’re fine:

http://themes2go.xyz/demos/lifecoach/
http://themes2go.xyz/demos/life-ecom/
http://themes2go.xyz/demos/lifecoach-professional/
http://themes2go.xyz/demos/lifecoach-lms/

Hope this can help you.
Andrea

[themes2go]

Perfect Blester, thanks for your kind feedback.
I’ll schedule the activity for the beginning of next week and provide a file that allows to achieve this result for your site.

Will contact you here once the resource is ready.

Best regards and have a nice day!
Igor

[themes2go]

Hi Paul, thanks for your kind and detailed feedback.
Actually, what I think could have happened, is that maybe the pages were cached and then (maybe) the protocol was switched to https.

This may have caused the issue.

In the Love function there is a secret code to make sure the request comes from your same site.

If you cache the pages, that code stays binded to your site URL.

If you change it or if the same page is available with different protocols (http AND attps) the security code will result invalid, and cause this security block.

I think if you now cleared the cache you won’t see the issue anymore.

In case that happens, please let us know.

Thanks again for your kind collaboration
have a nice day
best regards
Igor

[themes2go]

Hello
the token is a security code created by wordpress for each page, a unique ID to certify that the feedback is not being used for malicious attempts, such as SQL injections, and is a native default wordpress tool.

To understand what can be causing this problem which we never saw before, I really need to see your site, where it happens and how to reproduce the problem.

Sometimes this can be cause from protocol mismatch.

For example, if you have set your site with https in the settings, and a user opens the page without https, the page may open anyway, but wordpress will manage the URL of the page as an illegal request, as the URl doesn’t match the declared one. This may lead to your issue for instance.

Looking forward for more detail wish you a nice day

regards
Igor

[themes2go]

Hello and thanks for your kind feedback.

The minimum current amount of related videos in the serie is 12.
You can change this parameter by editing the video template, which is the file

template-video.php at line 29 adding
quantity="6"
Example
https://imgur.com/a/1ELYXKf

But if you change this to 6 and you have 12 in the carousel, they’ll be limited to 6 anyway.

About the custom shortcode, we can make the change in the next theme update, no problem, no need to open another ticket, I already have it marked down, just need to ask you a bit of patience cos we can’t schedule it till the next week.

Hope is ok for you,

regards
Igor

[themes2go]

Hello blester, I just had a look at your website, and for safety I checked also the source code of the software.

Just to provide some tech details, once in the URL you are passing the series ID (?vlogger_serie_in=972) the extraction of the related videos below the main one is performed ONLY by series ID.

Anyway, if the current serie has only a few videos, to prevent displaying an empty row, we fill in the rest of the carousel using first the videos with similar categories, and then if they still are few, other videos by publish date.

The idea of this tempalte is to display other relevant content on a hierarchy based on relevance, but to always show something to allow a smoother navigation experience for the visitor.

This is what happens in this Video template, as its purpose is more targeted on blogs and aimed into extending the permanence of the visitor py offering more contents to read.

While for academic types of contents, where you are looking at a training video and waht to keep the related videos only within the serie, you can edit the posts and choose the Tutorial template, which will display the related video in the sidebar and ONLY the ones in same category.

This template allows the people to watch the video while scrolling the content, and is actually better for courses and similar.

So, if you wish to only display videos in same serie and you like the Tutorial template, you can switch it in the video settings.

If instead you want to keep the current design for your single post, but display only videos in same serie, as it’s not currently possible, it requires some code changes, because the code of the carousel is shared among other parts of the site.

We can provide help in that direction, but will need to ask you a couple of days for this, as it requires creating a new shortcode and modifying a couple of files.

Looking forward for your feedback wish you a good day.

Thanks
Igor

[themes2go]

Helo and thanks for getting in touch.
I need please the URL of your site to check.
Also, do you see it happening also in the demo sites?
Looking forward for your feedback
regards
Igor

[themes2go]

Hello and thanks for reaching us!
Andrea here from Themes2go Customer Support.
Series are pages with an associated list of videos. They are perfect to display simple video playlists, online courses, series of tutorials, a list of movie episodes, or any other kind of list of posts.

I suggest you have a look at our manual here:
http://themes2go.xyz/manuals/vlogger/knowledge-base/5-3-series-playlists/

We also have a video tutorial for this: https://www.youtube.com/watch?v=2_7ZWFkeMOo

If you need more help on this I would be more than happy to support you.
Have a good day,

Andrea

[themes2go]

Hello vito.damiano,
thanks for reaching us.
I’ve just checked your source code and compared it with the original you’ve downloaded and it seems there are some changes.

On this page, http://www.cyclingtelevision.com/demo2/progetto.php header works properly

Moreover, I’ve just checked the index.html and the other templates and all work like the demo so it’s not a template’s issue.

I highly recommend you check again your edits on the code.

Regards,
Andrea

[themes2go]

Glad to hear it!
Have a good day,

Andrea

[themes2go]

Hello,
this could be related to a few more things:

– you don’t have published pages (maybe your homepage is still set on draft) so try to publish at least a page;
– some misconfiguration during WordPress installation. If the above fix doesn’t work for you I suggest you do a fresh installation of WordPress and theme following these page manual: http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/theme-installation/

Keep me posted on this,
Andrea

[themes2go]

Hello,
currently there is no such feature included with the theme but you can achieve it editing the theme’s code.
Said so, the support service doesn’t cover any code customizations, functions implementation, support for 3rd party plugins or any other type of custom code (css, js, php, html), as per license agreement. More details here: https://www.themes2go.xyz/helpdesk/policy/

If you don’t have any code knowledge I suggest you try codeable.io.

Hope this can help you.
Andrea

[themes2go]

Hello hairlesshelp,
thanks for reaching us.

In order to change your website’s homepage you need to go under Settings -> Reading.

Here you can set a static page as homepage.

https://imgur.com/a/2pTX08O

Hope this can help you.
Andrea

[themes2go]

Thanks for your feedback.
I am going to close this ticket.

All the best,
Andrea

[themes2go]

Hello pallouros,
by default you should see only upcoming events. If you want to see past events go to Appearance -> Customize -> Events settings and enable Yes: show past events. Make sure to save it by clicking Publish

https://imgur.com/a/PQJonVf

The second part of your questions is not clear to me. Could you please be more precise with your request?

Thanks.