themes2go's Replies

[themes2go]

What I can do for you is suggest an easy code fix, but will affect all your posts.
Otherwise, I can point you on how editing PHP files to create a new post template but for sure you will need some PHP knowledge.

Have a good one!
Andrea

[themes2go]

Hello yedudev,
thanks for writing in. Andrea here from Themes2go Customer Support.
I’ll try to answer to your questions but to support you in a better way I will need some more info.

1) There is no such function in the theme. As you can see from our demos, no video posts have fullscreen video.

2) ReAktions has lots of features but it will need some customization to let it work in places is not positioned yet. Could you be more precise on this, please? What would be the final result?

3) Currently, you can only set a time before a new love could be added. You can check it under Settings -> T2G ReAktions

https://imgur.com/a/NRgFvW3

4) What kind of issues are you mentioning? Could you please provide me some screenshot or your website?

5) Honestly, I don’t totally get what your problem is. Slideshow fullscreen allow you to filter for post ID, category and you can set a number of items to show. What do you mean with All Categories?

https://imgur.com/a/JMBiHfl

Waiting for your response,
Andrea

[themes2go]

Hello!
You can easily fix it with some CSS. Paste this code below the previous one:

@media only screen and (max-width: 1200px) {.qt-menubar ul.qt-desktopmenu {
	padding: 0px 0px;}

}

Have a good day!
Andrea

[themes2go]

Hello!
I think the best solution is to create a full-width post template. Hiding the sidebar will work but you’ll see an empty space on the right of the post and the content will remain on 2/3 of the page.

Here’s the result: https://imgur.com/a/QZDLlAa

[themes2go]

Glad this worked for you!:-)
I am going to close this ticket.

Have a good one,
Andrea

[themes2go]

Hello,
this will work for you. As stated in the previous post, add in the Additional CSS of the Customizer:

.qt-menubar ul.qt-desktopmenu {
	padding: 0px 70px;}

@media only screen and (min-width: 1201px) {
    .qt-parentcontainer {
        padding-top:70px
    }
}

Have a good day,
Andrea

[themes2go]

Hello there!

We tried to update the video player but it seems that it has rewritten from scratch from the player developers. This means that currently is not compatible with Vlogger yet and it needs lots of work to make it work on the theme.

Our developers thought was an easy task to update but after getting into the code it results in a no straightforward implementation.

As the current video player is working fine and the amount of work to add the new version is very high, we are not going to make changes in the short term but for sure we’ll be our priority let you know when ready.

Thanks for your patience,
Andrea

[themes2go]

Hello,
editing header height will cause a cascade of issues so I can point you to a quick fix but you would check if this can work for you.

In Appearance -> Customize -> Additional CSS add these snippet of CSS:

.qt-menubar ul.qt-desktopmenu {
    padding: 10px 50px;
}

.qt-parentcontainer {
    padding-top: 90px;
}

You can edit the first 10px padding and then the 90px padding-top to fit your needs.
Hope this can help you,

Andrea

[themes2go]

Hello vassexcom,
WP Bakery Page Builder is not fully supported on tutorial template due to its specific functionality. As you can see in our demos we did not used it in anyway onto tutorial posts.

A quick workaroung could be add the post grid shortcode to the post then switch to classic mode and copy the text (i.e. [vc_row][vc_column][vlogger-post-grid][/vc_column][/vc_row]) and then paste it back to the WordPress classic editor.

Update the page and this should work for you.

Have a look at these images

Backend: https://imgur.com/a/0IkWEJs

Frontend: https://imgur.com/a/ppLeDNG

[themes2go]

Hello vassexcom,
Make sure your are using the provided child theme before editing the files as suggested on our manual in the theme folder, then you can edit the part-header-video.php on line 78 located in phpincludes folder and search for:

<div class="qt-header-bg" data-bgimage="<?php vlogger_header_image_url(); ?>" data-parallax="1">

Just delete:

data-bgimage="<?php vlogger_header_image_url(); ?>"

and you should be ready to go!

Hope this can help you,
Andrea

[themes2go]

If you disable from the customizer “hide first video”, it should fit your needs and display the TOC, but the video will appear again in the contents.
òOur theme option (hide first video when it appears in header) manipulates the content, but it has limitations (TOC not appearing) so you need to choose what is better for you, as both things can’t work together.

[themes2go]

1. No, is not possible, it’s not a theme feature, sorry.

2. yes, using plugins.
https://www.google.es/search?q=custom+sidebars+wordpress+plugins&oq=custom+sidebars+wordpress+plugins

Anyway, this is not a theme feature or function, so I can only point you to the correct implementation. I suggest then to test them and see which one fits your needs.

[themes2go]

We really love to help you, within the theme support territory boundaries.
If your requests goes out of the product possibilities and require custom coding, this is normally NOT theme support. If for instance you need to customize the product in a more detailed way than what is offered by the color customizer, this is custom CSS docing.

The problem is not that we don’t want to provide some CSS, but is that every customization you do may lead to an endless cascade of issues caused by the first change.
The theme colors follows a precise palette, this is how the theme is meant to work.
You are free to apply your own changes, but we can’t help you with this, because you will encounter a subsequent list of issues that comes from this change.

For this reason, theme support doesn’t include code customizations, and we can’t provide them anymore, sorry.

[themes2go]

1) header: in the customizer > Header disable “transparent header”. It will fix the gap.
2) The menu colors are controlled in Appearance > Customize > Colors. They follow the website palette, you can’t change its color “independently” as this would crush with other parts of teh site.

[themes2go]

Hello!
In order to have parallax header you need to first enable it on customizer (Appearance -> Customize -> General Theme settings

https://imgur.com/a/Pvdtlmo

Then, on your page make sure to set a featured image and click “Update” (Preview sometimes doesn’t save the settings).

https://imgur.com/13VsNSd

If you are still experiencing issues, the issue may come from some conflicts with third-party plugins you’ve installed on your installation. You can try disabling them and check if the issue persists.

Have a good day!
Andrea

• This reply was modified 6 years, 2 months ago by themes2go.

[themes2go]

Hello there!
As I can see settings are filled properly.
You can try these following fix:

1) install a plugin called WP SMTP, and configure it in order to use your email SMTP. Most of the servers now blocks anonymous emails sent from specific addresses, and if you have a decent server is very possible that this is the case. SMTP authentication will let you send emails.

2) Your email server itself is not allowing to send emails on behalf of third party applications, like GMAIL does for example, this is all a matter of your own email settings, which I can’t know, anyway there are usually parameters to allow sending emails from third party applications. This is an additional security level, as well used from some providers like gmail but also many private ones, like our servers.

In any case, the issue comes from your server or WordPress security, so these are all the possible info I can provide to help you identify the problem, please do some testing and see what works for you.
If you need more info let me know, anyway please do the tests first.

Thanks,
Andrea

[themes2go]

Hello there,
I think you are looking at the wrong page/settings. What you’ve sent me are Contact Form 7 details.
The contact page (http://themes2go.xyz/demos/lifecoach/contacts/) has a built-in form and you can find its settings in Pages -> Contacts (this is the name that comes with demo contents import). Here you will find something like this:

https://imgur.com/a/nFTpbmu

Just send me again your settings and we’ll try to fix it.
Thanks,

Andrea

[themes2go]

You’re welcome!
Closing this ticket.

Andrea

[themes2go]

Hello Stephan,
currently we do not offer custom code developing but I can point you on https://codeable.io/ where you could ask for it.

All the best,
Andrea

[themes2go]

Hi Stephen, being doing some investigation on this topic in order to provide a good answer.

First of all, the top of the top would be having a custom plugin ad-hoc for your site, which would provide speed and effectiveness, but this would of course cost some extra cash for a developer.

Therefore the second alternative would be going by plugins.
I checked out the plugin you mentioned and it doesn’t have support for custom fields (post-metas).
Therefore is not the best for you.

A good solution seems to be the combination of 2 plugins: Taxonomy Picker + Relevanssi.

https://wordpress.org/plugins/taxonomy-picker/
http://wordpress.org/extend/plugins/relevanssi/

Another one that supports post metas, otherwise, is this one:
https://wordpress.org/plugins/wp-extended-search/

So I’d suggest to check them out as it seems you can achieve what you need following this path, eventually may require some reading and testing but it may save you quite some money.

If you need any more suggestions along your path we are here.
Thanks

[themes2go]

Hello Stephan,
In the last update, we gave priority to other critical issues but in the next release, we will add it for sure.

Have a good day!
Andrea

[themes2go]

Hello, i’ll answer in order:

This requires a bit of coding. Normally this is a customization that doesn’t fit in theme support but i’ll do my best to guide you to the solution. You’ll have to put a bit of effort in following the steps below:

This theme has 3 templates for posts: default, video and tutorial.
they use separate header templates (different PHP header files are loaded for each one).

I’ll do an example using the Video template. This means the template that is being used when you choose the Video post format.

This template is called template-video.php

The headers are called between line 16 and 25
https://imgur.com/a/9ass6z9

You can delete them and then work with Page Builder. Please be aware that you will also need to change the width of the page, and to put the contents into a boxed row.

To make the template full width, you have to:

1. remove the class qt-container from line 41
2. and, to remove the sidebar, change l8 to l12 at line 43
3. To remove the sidebar, delete 122 > 126 (https://imgur.com/a/WttdVSh)

All those changes refere to the line numbers before removing the headers.
of course this works only for the Video post format template, if you need to change tutorial or default, same story for the other tempaltes. But you technically will not have life easy to do it on the tutorial page. As you can see the tutorial has an animation and changing this template is a completely different story, as would lead to an endless cascade of problems, so I suggest changing only default and video templates.

[themes2go]

Hello mouni,
you’ve just to click the checkbox on the demo page. 🙂

https://imgur.com/a/jaQLRlb

Have a good day!
Andrea

• This reply was modified 6 years, 2 months ago by themes2go.

[themes2go]

Hello, can you please post a screenshot of the settings in your contacts page? You can send us the screenshot linking here the upload to imgur.com or any other service, thanks!

[themes2go]

In WP Bakery Page Builder, When editing the row containing the background image, you can choose from the first tab an image. This will fit the container.

https://imgur.com/a/nRRqj79

Otherwise, if you set the image in “Design Options” Tab, you should switch to “Cover” under “Background”.

https://imgur.com/tksWmXc

Hope this can help you.
Andrea

• This reply was modified 6 years, 2 months ago by themes2go.

[themes2go]

Hello,
as stated on Themeforest you asked for a refund for this product but we never received an answer, so we don’t know how to deal with your requests.
Therefore, as asked on your refund request, can you please link your website to check it?

Thanks,
Andrea

[themes2go]

Hello,
I can’t see any picture at all. Could you please verify it?

Thanks

[themes2go]

Hi, we have been checking your website and trying to reproduce the situation on our local installation, with page Builder and Icons2Go.
I was never able to reproduce the problem.
I can see you have quite some other plugins installed, which I know you mentioned trying to disable.
Anyway, as I can’t reproduce the problem that you mention with only page Builder and Icons2Go, I can only imagine the possibility where are some other plugins that are causing conflicts, for instance “Ultimate Addons for WPBakery Page Builder”.

I tried adding a post grid both to our test site and to a test page on your site

https://imgur.com/a/ltkHEzZ

you clearly have also html errors from other VC addons too:
https://d.pr/free/i/0sxzTH

so the problem doesn’t come from icons2go alone, but from a conflict caused by any of the other addons, therefore is not something that we can fix within our coding boundaries, I’m sorry.

I clearly see there are modificators in your editor that may be not expecting our plugin to have some role in them, and therefore causing conflicts

https://d.pr/free/i/0ifS3Q

Page Builder + Icons2Go alone = can’t produce the mentioned error.

I will not change anything in your site, if you want to make a video reproucing the issue with all the other plugins disabled, we can eventually check other possible causes.

thanks

[themes2go]

Hello,
you can disable them by going to Appearance -> Customize -> Additional CSS and pasting this CSS code:

.qt-menubar ul.qt-desktopmenu>li>a:not(.qt-btn-ghost):not(.qt-logo-text)::after {
    display: none;
}

Have a good day,
Andrea

[themes2go]

Hello!
You can easily remove the author box from the end of the post by going in Appearance -> Customize -> Additional CSS and pasting this snippet of CSS code:

.qt-post-author {display:none !important}

Have a good day,
Andrea