Forum Replies Created
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Hello and thanks for reaching us.
Our theme definitely support self hosted videos and it’s a straight forward procedure as using WordPress 6.0.I’m pretty sure it’s something we can fix easily. 🙂
First, did you try to create a new post instead of editing an old one?
If this doesn’t fix the issue, you should send us a message to themes2go@gmail.com including:
– your website admin url
– admin username
– admin passwordOnce received we would take care of your website 🙂
Have a nice day,Andrea
Hello Andy and thanks again for your message.
Automatic sharing on social networks it’s something that we can’t manage easily due to third party assets and plugins which handle web pages in different way.Consider that using WP Bakery Page Builder for posts has been suggested to support you with your customization needs but as you seen, it was deactivate by default on our theme because it could have not working properly.
And this is the case.I kindly ask you to try sharing on tumblr by just copy and paste the your post url without any sharing plugins and check if the problem persists.
The issue you are facing it’s something related with third party plugins behavior and as mentioned below, we can’t know how they supposed to work.
Another useful things could be deactivating all the unbundled plugins and try again. If it works, you can activate one by one finding which is the “bad” one. Most of the time, third party plugins interfere with basic theme functionalities that turn out with this kind of situation.
Keep me posted on that.
Have a nice day,Andrea
Hello Andy and thanks for reaching us.
I’m not sure what kind of error messages you see but I think they’re just warnings like the one below.As you mentioned, in our product we include a bundled version of WP Bakery Page Builder that does not need any updates in order to work.
If you see any message asking to provide a purchase code of the bundled plugins, you can simply discard the message.
If you want, it’s up to you to purchase a Personal License on https://wpbakery.com/, which will grant access to automatic plugin updates and premium support from the plugin author, but we can’t guarantee that the updated versions will work smoothly as the bundled one, because it may not be tested with the current theme version.
It’s our duty to include and test the latest WP Bakery Page Builder version in future releases of the theme.
Regarding the posts layout customizations, you need to consider that we’ve included custom functionalities such as the tutorial template sidebar that are hard coded and can’t be easily edited (you might need a developer for this).
If you need just an extra layer of flexibility on your posts, you could enable WP Bakery Page Builder for posts.
In order to do it, go to your backend and than WP Bakery, Role Manager and select “Custom” from the Post types dropdown. Here you can enable the feature for posts. Scroll down and Save it.
Now you can use it for building your posts as you normally do with pages.
You need to keep in mind that while building your posts, in order to get your video post work properly, you must enter a text block with your video url as first element of the page.Just let me know if this helps 🙂
Have a nice day,Andrea
Hello and thanks for reaching us.
Andrea here from Themes2go customer support.In order to get your website colors looking like the main demo, you can just use the dedicated section on the Customizer.
You can reach it by going to your backend and then Appearance->Customize->Colors customization.
You can find here below the color palette we use on our main demo:
https://imgur.com/f9VMMIdJust use the provided color picker to adjust your current website color to the ones below.
Primary
#39393aPrimary light
#4a4a4ePrimary dark
#27272aAccent
#c8943bAccent hover
#a98c59Secondary
#578cb1Secondary hover
#2a5776Page background
#f1f0f8Paper background
#ffffffText
#000000Text color over primary background
#ffffffText color over accent background
#ffffffText color over secondary background
#ffffffHope this helps 🙂
If you have any struggles related with this just let me know replying to this message.Have a nice day!
AndreaHello Ged and thanks again for reaching us.
First let me thank you for you kind words 🙂
I’ve just send your request to our dev team in order to check if some bugs is going on and I’ll keep you posted as soon as possible.
Regarding your points:
1. We did not tested our theme with Meks Video Importer. The one we used in our tests is the one you can find here https://wordpress.org/plugins/video-importer/. Not sure if this could be related, but we are going to investigate it.
Said this can you link us a page including some chapters? We would like to inspect the page source code. Moreover just a question: did you follow the correct steps to add chapters in a tutorial? If not, check our video tutorial here:
https://www.youtube.com/watch?v=FkGHC3QNZsM2. Under investigation. Could you link us a page with the issue?
3. Our theme for sure is responsive, but the tutorial template works and fits better on desktop computers. It would be nice if you can link to me some screenshot in order to get better what you see and fool poor and check if we can fix it for you. Does it make sense for you?
Best regards,
Peeter
Hello trimbo and thanks for reaching us.
As I can see you’ve added a custom padding of 130px both on right and left side.
You can try to target this css rule only for desktop adding a media query to your Additional CSS field in the customizer or in the custom css field included in that specific page.For example you could use:
@media (min-width:961px) { .vc_custom_1642599480493 { padding-right: 130px !important; padding-left: 130px !important; } }This will add those paddings only on mobile and tablet devices.
So try this and let me know if this work for you.
If this doesn’t fix the issue I would ask you your admin credentials and I will check it for you.Have a nice day,
Andrea
