themes2go's Replies

[themes2go]

Hello, there is no such function at the moment, but we will try to implement it if possible.
Thanks for your helpful contribution.
Regards
Igor

[themes2go]

Hello,
I did not understand your request because pagination function appears only on archives pages and not on single pages. Could you please send me a link to your website showing where you want pagination?

Thanks,
Andrea

• This reply was modified 6 years, 2 months ago by themes2go.

[themes2go]

Hello ag_2018,
assuming you are using the provided child theme as described on the manual (http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/theme-installation/) in order to add comments to fullwidth page, follow these steps:

via an FTP client or a file manager, copy the PHP file page-fullwidth.php to your child theme located in wp-content/themes/lifecoach-child.
Add these CSS lines after line 44

<div class="qt-container"><?php if ( comments_open() || '0' != get_comments_number() ){  ?>
						<hr class="qt-spacer-m">
						<?php  comments_template(); ?>
					<?php } ?></div>
                <div class="qt-spacer-l"></div>
			</div>

Save the file and upload again to the server and you should be ready to go

Have a good day!
Andrea

[themes2go]

Hello ag_2018,
assuming you are using the provided child theme as described on the manual (http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/theme-installation/) in order to get rid of the upcoming post and related section follow these steps:

via an FTP client or a file manager, copy the PHP file template-video.php, template-default.php and single-vlogger_serie.php to your child theme located in wp-content/themes/lifecoach-child.
Edit the file you’ve just copied and remove this code:

<!-- ======================= UPCOMING POST SECTION ======================= -->
			<?php
			/**
			 * 
			 * Previous post link
			 *
			 * 
			 */
			$prev_post = get_previous_post();
			if (!empty( $prev_post )): 
				get_template_part ('phpincludes/part-archive-item-upcoming');
			endif; 
			?>

and

<!-- ======================= RELATED SECTION ======================= -->
<?php 
			get_template_part ('phpincludes/part-related' );  
			?>

Save the file and upload again to the server and you should be ready to go

Have a good day!
Andrea

• This reply was modified 6 years, 2 months ago by themes2go.

[themes2go]

Hello,
you should have a “Custom Menu” Widget in the list.

https://imgur.com/a/C7r5kJl

[themes2go]

Hi, those are simple warnings probably because you are displaying items with empty contents or empty attributes. Just disable pho warnings in frontend as they are not errors. Anyway if the content fields are properly filled in, WordPress should have all the required results and not generate any warning as well.

[themes2go]

Hi, there is no such function I’m sorry, but you can do in another way:
make a custom menu and in the menu screen, top right corner, enable “screen option”. In the screen options you’ll see the series categories: check them.

A new tab with the series categories will appear, so you can add them to your brand new menu.

Once done, save the menu.

Now go in the widgets, add a custom menu, and choose the one you just created.

That’s all 😉

[themes2go]

WPbakery is in bundle, you don’t get the key as is licensed to us and you don’t need it.
We provide updates within the theme once they are published and tested so you don’t need to worry about this 😉

Official info about bundled plugins:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Mailchimp: you can just go in the settings of the Mailchimp plugin, it will link you to its documentation: https://wordpress.org/plugins/mailchimp-for-wp/

[themes2go]

Hi, not a bug, is an URL that is dynamically generated whene you click on a series viceo from a serie, which is needed from the video in order to know that is part of the serie, and display the appriate layout.

escaped_fragment is not from our code, it seems added by analytics.

[themes2go]

Hello triumph169,
there is no such function in the theme. By the way, you could create different categories for testimonials and add to the menu only one of these.

When you add a testimonial slideshow, you can filter for category and this should work for you.

Keep me posted on this.
Andrea

[themes2go]

After repeated tests, I came to the conclusion that the speed issue may not be caused totally by the amount of plugins which still is high, but from server problems, as sometimes it loads fast.
This can be a problem caused by plugins too.

Just to let you know, sometimes your server is totally down
https://imgur.com/a/UTtxypc

About the tabs, my collegue suggests that you are meaning the tutorial tabs.
They indeed act strange, but this problem does NOT come from the theme or our plugins.

It is for sure some extra plugin you have causing this, and most certainly the Visual Composer (Mega addons probably). You should try disabling them and find which is giving you hassle.

regards
igor

[themes2go]

Dear Mixurel, thank you for the URL. I’m Igor from Themes2go, the developer of Vlogger, and I just gave a look at your website.

Actually, I must say as general overall website advise, that your website is really very heavy, because of very heavy images, and of a lot of extra plugins you installed.

When installing so many plugins, the performance crushes, and you raise the chances of conflicts with the native theme and plugin components.

The pages takes about 2 minutes to load (consider I have here a 1.2GB internet connection) which means that the server is not probably a super performing one, so I’d suggest as well to go for some faster hosting.

That said, I have been looking for a page with tabs, but I can’t find one, so please would you be so kind to point us to the page with the problem?
Even a test one would be useful.
Thanks

• This reply was modified 6 years, 2 months ago by themes2go.

[themes2go]

Hello MiuxreL,
thanks for writing in. Andrea here from Themes2go Customer Support.
This is something unusual and I need to check it. Could you please send me your website URL?

Thanks,
Andrea

[themes2go]

Colors are based on Material Design guidelines, this means that the same color is applied to multiple elements, and sometimes is not possible to assign a specific color to specific elements without changing other parts of the site.

More details here on our manual: http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/customizing-your-website/

Caption medium shortcode is related with text and accent color.

https://imgur.com/a/U3Ny2LY

You can change it by going to Appearance -> Customize -> Colors Customization.

If you wanna edit only the caption medium color you should add some custom CSS.
To do so, go to Appearance -> Customize -> Additional CSS and paste this code:

.qt-caption-med .qt-caption-med-center h2 {color:#ff0000}

.qt-caption-med .qt-caption-med-center h4 {color:#ff0000}

You can change #ff000 with your HEX color.
Hope this can help you.

Andrea

[themes2go]

Hello!
Did you try creating a new one? The issue comes from Google API misconfiguration, not from the theme 🙂

• This reply was modified 6 years, 2 months ago by themes2go.

[themes2go]

Hello fays,
thanks for writing in. Andrea here from Themes2go Customer Support.

When you add the “caption medium” shortcode with WP Bakery Page Builder, these are the available settings:

https://imgur.com/a/licA7Ev

[themes2go]

Hi that’s nothing to worry about, twitch player has issues, often also caused by chrome extensions (you may see if you disable ad block that some of them will disappear, as if you read the log it says it can’t load the ads, and similar scripts).
All of the errors comes from twitch itself, is not theme stuff, but till it works you don’t need to worry about it, is just their problem.
Most of the embedded players have tons of console errors and warnings, also youtube, soundcloud, mixcloud and many others.

This is because they try to do things that sometimes they can’t do for privacy or browser limitations, so just ingnore them.

[themes2go]

Hello triumph169,
in your backend go to Appearance -> Customize -> Additional CSS and paste this line of code:

.qt-sharepage {display:none}

This will hide the social bar from all your pages.
Have a good day!

Andrea

• This reply was modified 4 years, 10 months ago by themes2go.

[themes2go]

Hello toebayinfo,
you installed the WordPress importer plugin, that contains functions that are already incorporated with the one-click installer and that causes the issue.

Disable WordPress importer first and then retry, please.

Have a good day,
Andrea

[themes2go]

Nice, have a good day!

[themes2go]

Nice! Thank you!

[themes2go]

Hello toebayinfo,
thanks for writing in. Andrea here from Themes2go Customer Support.
Honestly I am not totally getting your idea: what I see is the default Podcast Archive template page where all your podcast find place.
You can customize it by adding through WP Bakery Page Builder some shortcodes that would be added at the top of the content. In this case I’ve added a post grid shortcode (you can filter by category)

https://imgur.com/a/nn6lJwV

If this can’t help you, please describe what the final result would be and I’ll try to support you in a better way.

Thanks in advance,
Andrea

[themes2go]

Nice!
I’m going to close the topic.

Have a good day!

[themes2go]

Hello,

1. Check on Google API Dashboard if the key is activated.

2. Here’s how to do it:
– On customizer -> Appearance – Customize – Event Settings -> make sure you’ve selected the “show past events” setting.

https://imgur.com/a/Yd7rOuU

– Create new “Event categories” by going on Events -> Event Type. These will be your categories for upcoming and past events. All your events should find place inside one of these.

https://imgur.com/a/Jj7cjPI

– In Appearance – Menus, click on the top right of the page on Screen Option and enable the Event Types checkbox. Now on your sidebar you will find a new item where you can pick the event categories you’ve created before.

https://imgur.com/a/c6AUNSp

Save the menu and you will be ready to go.

Regards,
Andrea

[themes2go]

Hello ideenreich!
In the customizer, you can upload a custom background. In order to test the 404 page, after saving it, just type your website URL in the browser address bar followed by random letters, for example http://yourwebsiteurl.com/asd.
This will prompt you the 404 page.

There aren’t any other customizations available for the 404 page, so if it doesn’t work the issue could be related with third-party plugins you’ve installed.

Hope this can help you.
Andrea

[themes2go]

Hi!
1) Did you set your API keys in the qt places settings?
Within the product folder there is the QT Places plugin manual in PDF format.
In Settings > QT Places you find a text input and a link to generate your GooGle Maps API key.

Maps still works perfectly for all our other customers (actually we use this plugin also for all our other themes which are about 7000 installations so i think it is still working fine).

I saw the recent map settings, it is about using the api keys, so is probably the only issue.
Remember that API key need as well to be actived. On the google page you will find detailed instructions.

2. You can hide past events in the settings of the customizer.
Eventually make 2 categories if you don’t want to hide old events, leave old events visible, and link from the menu to Upcoming Events and Past Events.

[themes2go]

Hi, the 404 page takes the global settings form the customizer, it has only tha background customizable, no extra settings.

[themes2go]

Hi, the 404 page takes the global settings form the customizer, it has only tha background customizable, no extra settings.

[themes2go]

Hi, to do this you need to hook in the javascript of the theme. Such kind of customizations are not part of the normal support, so I can only guide you to the file containing the javascipt.
The player ia managed by PLYR library, and the play action is triggered in the file ttg-main.js lines 770 till 785.

You should trigger your action together with the line

$.qtWebsiteObj.videos[0].play();

If you are not a developer, you need for sure to hire one for this.

Also please remember to enable, in the customizer, the developer option, which will load the unminified javascript, otherwise your changes won’t take effect.

[themes2go]

Thanks for the exampe, which actually demonstrats that words needs to break at a certain point.
In fact I modified th HTML of the site you linked with a longer word (super long, to test what happens) and the words breaks even without hypens (-).
So, breaking words, as you see, is the only and correct way to manage words longer than the container.

Please see: https://d.pr/free/i/1DdY3a

The Word I tested is this

Donaudampfschifffahrtselektrizitätenhauptbetriebswerkbauunterbeamtengesellschaft

Yes, is the longest german word, I don’t know german and needed a long one 🙂

So I hope you are now convinced that there is no other way than breaking the words, because this is how it’s done…