themes2go's Replies

[themes2go]

Just add this to line 96:
instead <div class="qt-footertext"> change to <div class="qt-footertext qt-center">

[themes2go]

Hello,
in order to edit the default contact page form fiels labels, you have to just simply create a translation file with Poedit and follow the guide here.

http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/translating-the-theme/

[themes2go]

Hi,
in order to change that text string, you have to just simply create a translation file with Poedit and follow the guide here.

http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/translating-the-theme/

Andrea

• This reply was modified 6 years, 8 months ago by themes2go.

[themes2go]

Hello again,
This is also a kind of customization that it is not included in the theme’s features but I will try to help you.

First, go to wp-content/themes/lifecoach/phpincludes and make a copy of your footerwidgets.php

In your child theme, on wp-content/themes/lifecoach-child,create a new folder named phpincludes and Move the copy of footerwidgets.php inside it.

Now edit footerwidgets.php in this way:

line 95 change <div class="col s12 m12 l8"> with <div class="col s12 m12 l12">
line 101 change <ul class="qt-menu-footer qt-small qt-list-chevron "> with <ul class="qt-menu-footer qt-small">

This should work fine.

Andrea

[themes2go]

Hello!
thanks for writing in. Andrea here from Themes2go Customer Support.
Our product doesn’t natively include a central aligned feature for the footer but our developers provide you an easy way to implement it.

First, make sure you are using the Lifecoach Child Theme.
Then find your child theme using your FTP client in wp-content -> Themes -> lifecoach-child and edit the file functions.php.

At the end of the file paste this code snippet:

function lifecoach_widgets_init() {

	register_sidebar( array(
		'name'          => esc_attr__( 'Right Sidebar', "lifecoach" ),
		'id'            => 'lifecoach-right-sidebar',
		'before_widget' => '<aside id="%1$s" class="col s12 m3 l12 qt-widget qt-content-aside %2$s">',
		'before_title'  => '<h5 class="qt-widget-title qt-inline-textdeco"><span>',
		'after_title'   => '</span></h5>',
		'after_widget'  => '</aside>'
		
	));
	register_sidebar( array(
		'name'          => esc_attr__( 'Footer Sidebar', "lifecoach" ),
		'id'            => 'lifecoach-footersidebar',
		'before_widget' => '<aside id="%1$s" class="qt-widget col s12 m4 l4 qt-ms-item %2$s">',
		'before_title'  => '<h5 class="qt-widget-title qt-inline-textdeco"><span>',
		'after_title'   => '</span></h5>',
		'after_widget'  => '</aside>'
		
	));
	register_sidebar( array(
		'name'          => esc_attr__( 'Off Canvas Sidebar', "lifecoach" ),
		'id'            => 'lifecoach-offcanvassidebar',
		'before_widget' => '<aside id="%1$s" class="qt-widget col s12 m3 l3 qt-ms-item %2$s">',
		'before_title'  => '<h5 class="qt-widget-title qt-inline-textdeco"><span>',
		'after_title'   => '</span></h5>',
		'after_widget'  => '</aside>'
	));
}

Save it and you should be ready to go.
Keep me posted if this workaround works for you.

Have a good day,
Andrea

[themes2go]

Hello zerocero,
in this page http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/customizing-your-website/ you will find some details about editing your website colors. By the way, footer colors are closely related to other parts of the theme.
I suggest you find colors that fit better all the way around.
By the way, if you need a different color please send me a screenshot of your footer and I’ll tell you how to change it via some CSS lines.

I am looking forward to hear you.

Andrea

[themes2go]

Just checked the code, there are no issues appearing here, therefore I’d go for a troubleshooting based on the settings.
Please check your contacts page, be sure to have both emal fields compiled, and in particular be sire that the “From Address” is in the same domain of your site

https://d.pr/free/i/VlVJFk

so if your site is in coolwebsite.com the email has to be like info@coolwebsite.com

ALSO i see you are in local (wamp64)

the email 99% of times can’t work on wamp, so local environment can be the cause.

[themes2go]

Hello zerecero,
Visual Composer blocks video backgrounds for mobile devices. A quick fix, as you wrote, could be adding an image as row background so on a desktop will load the video and on mobile the image you set.

You should edit the row containing the video and then in “Design Options” Tab, choosing a background image. Check the image below as reference.

https://imgur.com/a/mj69G

Have a good day,
Andrea

[themes2go]

Hello there and thanks for your recording!
We’ve just tested your website (dev.westbridgechurch.com) with different PCs, Mac and Windows and we couldn’t replicate the issue. Could you try your website on a different desktop device and see if the flicker persists? The issue seems to be related to your pc or graphics card.

Regarding the full-height row, I think it’s only a WP Bakery frontend editor issue. It should not affect your audience. By the way, just checked on our office’s daily machines and no issues found.

About videos that don’t play on your posts try this: go on Appearance -> Customize -> Video Settings and make sure that the first two options are set to ON.

https://imgur.com/a/NjyIl

Furthermore, check if your post format (inside each post) is set on VIDEO

https://imgur.com/a/J3R9p

This should solve the issue.
By the way, as I can see here – http://dev.westbridgechurch.com/2017/08/11/travel-europe-this-summer/ – video works fine so I think you should check how you’ve added the video to your post.

Maybe this could help you:

• http://themes2go.xyz/manuals/vlogger/knowledge-base/5-1-video-posts/
• https://www.youtube.com/watch?v=ojzZXzAXDQs

Keep me posted,

Andrea

• This reply was modified 6 years, 8 months ago by themes2go.

[themes2go]

I’m sorry but I asked if you had other plugins installed and you said no, while you actually have 24 plugins actived. 33 installed

https://d.pr/free/i/1y2r8z

It is for sure one of these causing the problem.
I can deactivate them all and check if you give me the permission

• This reply was modified 6 years, 8 months ago by themes2go.

[themes2go]

1) Visual Composer: This doesn’t affect your issue, we will distribute this update with the new theme update. In my previous message in fact I also asked to disable every plugin, including visual composer.

2) Be sure to have Life Coach version 2.0.0

3) Don’t try to update Visual Composer, only REINSTALL contact form plugin

4) If the update goes wrong please post a screenshot of the error (with imgur.com)

[themes2go]

Hello,
probably something got corrupted during the plugin installation, it may happen…
Please do like this:

1. Go in Plugins
2. Disable the plugin QT Contact Form
3. > UNINSTALL IT (DELETE)
4. A notice will pop out at the top of the page asking to install it again, follow the instruction to install it, or simply go in the Life Coach theme dashboard, Plugins and install it from there.
5. The issue should be fixed

[themes2go]

Of you see this error you have at least also the visual composer plugin active.
Did you try disabling ALL of them? Literally all of them except the t2gicons (and debug bar)?

If your site is online can we eventually login and check? (You can send login at team@themes2go.xyz)
Instead, if your site is in local, there is for sure something in the local environment causing the problem…

Other test you can do for yourself is to install a new wp test copy, put just the t2gicons plugin, and see if it throws any similar error.

[themes2go]

Hello larson.matt.b,
thanks for writing in. Andrea here from Themes2go Customer Support.
I am not sure if I totally got it. What do you mean when saying “my homepage flickers to three different sizes when I scroll down”?
Could you please explain better the issue with some screenshot or screencast?

In order to set the full eight for the row, just check the setting in the row tab settings. See the image as reference: https://imgur.com/a/gLAV7

I am looking forward to hear you.
Andrea

[themes2go]

Hello ilenbell,
importing demo contents from the theme dashboard should be a straight and easy procedure. Could you please me tell where the importing went wrong?

As I can see you’ve already imported the demo, but if you need more support on this I will happy to support you.

Have a good day,
Andrea

[themes2go]

Thank you for checking.
I just verified personally if there was any error output from the icons2go plugin, in case of any WP update change or similar, and we can’t reproduce the issue checking with both debug bar and wp_debug enabled.

You can try to install the plugin debug bar, visit the page and see if any of other plugins are throwing errors.

If you are using any icon in the page, it is possible that further configuration changes caused some conflict (like using icons from sets that have been disabled).

So please check with the debug bar, see if you have errors.
In case you have icons in any page in use, try deleting them and put them back again.
Also, try if enabling all of the icon sets the error goes away.
Then, i think you mentioned that you still have some other plugins, you can temporary disable ALL of the plugins and leave just Icons2Go, to see if the error still appears. This woud help us troubleshoot any other conflict.

[themes2go]

Ok so this doesn’t seem a PHP issue.
Is strange that we don’t have similar reports and in all of our installation this doesn’t happen, so at first sight I’d think about some missing configuration or, in alternative, conflicts with plugins.

Please proceed as folllow:

1) Be sure to have at least 1 icon set active in the icons2Go settings. If you do:
2) Please check if you lately actived or updated any other plugin not provided with the theme, this may be causing some strange conflict, and in this case it should be worth trying to temporary deactivate extra plugins. This solution helps in the 99% of cases.

If both of the solutions are not working please let me know, and also a link to the website could be useful.
Thanks

[themes2go]

Hello, which php version do you have?

[themes2go]

I recommend you https://codeable.io/

All the best,
Andrea

• This reply was modified 6 years, 8 months ago by themes2go.

[themes2go]

Yes I do.
It seems that the plugin adds custom styles that override the themes’ones.
You should check with your developer how this could be fixed.

If you prefer I can suggest you some company that should check for you.
Have a good day,

Andrea

[themes2go]

Perfect! 🙂
If you need more support I would be happy to help you.

Have a good day!
Andrea

[themes2go]

Hello,
we never tested Social Warfare plugin with our theme but maybe you need only some CSS adjustments to make it work properly.
All WordPress plugins should be compatible with our Lifecoach theme but we can’t provide a proper customization for them all.

Please send me a screenshot of the issue and maybe I can suggest you how the issue could be fixed.

Have a good day,
Andrea

[themes2go]

Fine, keep me posted on this.
All the best,

Andrea

[themes2go]

Hello JuanFelipeG,
thanks for writing in. Andrea here from Themes2go Customer Support.
As you said, the issue comes from required plugins that are missing.

You can simply fix it by updating the theme. You can follow this manual’s page: http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/how-to-update-the-theme/

Keep me posted on this.
Have a good day,

Andrea

[themes2go]

Hi,
we’ve just released an updated version of the theme. In order to fix the issue, just update the theme.

http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/how-to-update-the-theme/

Keep me posted if you solve the issue.
All the best,

Andrea

[themes2go]

Hello Terrence,
a theme template page needs a small improvement after the new WPBakery release came out. We will back to you in few minutes.

Thanks for the feedback.
Andrea

[themes2go]

Thanks for your honest feedback Stanislav, we’ll take it into serious consideration.

All the best,
Andrea

[themes2go]

If Gtmetrix is still showing old resources try to deactivate the caching plugin and test again your website.

If still doesn’t work, you have to set properly the caching plugin: usually, they have lots of settings and you need to pay attention when configuring them.

Lastly, check all you third-party plugins installed on your WordPress installation (deactive one by one and check if your website speed up). Most of the time they literally slow down websites performance so check them out.

Hope this can help you.
Have a good day,

Andrea

• This reply was modified 6 years, 8 months ago by themes2go.

[themes2go]

Hello Stanislav,
I totally understand your needs but you can’t combine the two features.
We could consider including the possibility to have a custom image for categories but it will take a while.

I’ll keep you posted on this.
Have a good day,

Andrea

[themes2go]

Hi Terrence and thanks for your patience.
All the Learnpress pages can have a featured image, except the Courses page.
The Courses page, in fact, is seen as archive, so wp bypasses the single page attributes, and it doesn’t allow to retreive a featured image.
For all the other pages, the featured image header is correctly used.
To change the header of courses you can only change the default header in the customizer.
Regards
Igor