Forum Replies Created
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Hello,
in order to make a screenshot of your website, you can watch these video.https://www.youtube.com/watch?v=jTTcGIzeJwA
https://www.youtube.com/watch?v=89GA6a4lAn4
Once you’ve done the screenshot you can upload it on IMGUR (https://imgur.com/upload) and then copy and paste here the URL it will give you.
By the way, as I said in the previous replies, our theme doesn’t include that feature and the “Add media” button you see is visible due to some third-party plugins that interfere with our theme. Try to disable all the plugins you’ve installed and check if the button is still there.For the featured image you should use image with a width set to at least 1600 pixel
All the best,
Andrea- This reply was modified 6 years, 11 months ago by themes2go.
in reply to: Newsletter Support and Search ButtonHi hnhm,
our theme doesn’t include this feature so please could you send me a screenshot of your website including the page you are talking about?On my demo website, the single podcast filter looks like this: http://d.pr/i/WnKITu.
The picture of a man with a cup looking on his phone is the default background header image. You can set it by going on your backend and then Appearance -> Customize -> Header
See this image as reference: http://d.pr/i/8ZGeP5
Obviously, you can only set one image that will be the default one for the entire website.
I am looking forward to hear you.
Have a good day,Andrea
- This reply was modified 6 years, 11 months ago by themes2go.
in reply to: Newsletter Support and Search ButtonHello Stanislav,
try to download again from Themeforest the .zip file containing the theme and use that to set up your website. All should work fine.Keep me posted on that.
Have a good day,Andrea
in reply to: Installation problem: "Install Demo"Hello Stanislav,
Andrea here from Themes2go Customer Support.
Your issue is related to something gone wrong during the installation process and it’s not related to WPBakery Page Builder.Please, reset your WordPress installation and try to reinstall the theme following this video tutorial: https://www.youtube.com/watch?v=_e1IQxbtTGk
I am looking forward to hear you.
Andreain reply to: Installation problem: "Install Demo"Hello hnhm,
I can’t understand where are you trying to add the image. Currently, there is no support for filters custom image. Could you be more precise, please?This is a screenshot I’ve just took few moments ago but I can’t see any place where I can add a featured image. http://d.pr/i/hFNqVu
Thanks,
Andreain reply to: Newsletter Support and Search ButtonYes, you can categorize your podcasts by creating new filters.
Have a good day,
Andreain reply to: Newsletter Support and Search ButtonHello thejaguar007,
it seems that the episodes including videos are duplicated posts. When you create a post and you add a video WordPress generates some hidden fields containing the video id. Even if you change the video, those hidden fields are not refreshed.When you create a new post you cannot duplicate a previous one, you have to create a new post from scratch.
This is a well known WordPress issue (https://core.trac.wordpress.org/ticket/37597) but the WordPress developers don’t want to do anything about it because they say it is a very remote case. See these links:
- https://github.com/xwp/wordpress-develop/pull/254#issuecomment-330510134
- https://core.trac.wordpress.org/ticket/31245#comment:45
The only solution to change this is to edit the WordPress core but as you know for sure this is not something we can do.
The only solution is to avoid duplicating existing posts and instead create fresh ones for each of your video posts
Please delete your posts of episodes 2, 3, 4, … and create them by going on Posts -> Add New then add the correct video to each post.
All these problems are related only to a WordPress core bug together with the fact that you cloned your original post to create the new ones and unfortunately has nothing to do with the theme. So this suggestion is all can we do to fix your problem.
Let me know if this work for you.
Kind RegardsHello RRmbs,
this issue comes with WordPress 4.9 but we have already fixed in our themes.
You simply have to update the theme and plugins and all will work fine.You can click here to get more details about updating themes and plugins:
http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/how-to-update-the-theme/
http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/plugins-updates/I am looking forward to help you
Andreain reply to: [error] Color customization not workingCan you please link us your site so we can check?
in reply to: Gap on the left side…Hello!
You can add new rows following this video instructions:
https://www.youtube.com/watch?v=dtAAx_r9oLMOur theme adds 2 new options to the rows: Container and Negative Colors.
Container adds a restriction to the width of the contents, while negative colors is usegul if you want to make a row with a black background and white text (set the background color manually in the row design settins).In this other page you can see a detail of how we build our homepage with Visual Composer:
Please note that some of our theme’s elements requires to be in a full width column, like the slideshows for example.
I think that with the videos you can have a pretty good overview, but if you encounter any difficulty please let me know.
Regards
Igorin reply to: Problem with contactSurely there was something that went wrong.
If you are still in the initial stage, I suggest you reset the WordPress installation and get a fresh theme and demo import following the video below.https://www.youtube.com/watch?v=3le8M5oZN7U
Bye,
Andreain reply to: Demo contentHello!
1) /podcast url: yes this permalink is used by the theme for the podcasts default archive. To change it, you have to edit the code of the theme, this is not covered by the theme support but I can point your developer in the right direction.You can edit the default podcast permalink editing the file
lifecoach/ttgcore-setup/podcast/podcast-type.php
line 27 you find'rewrite' => true
change this in
'rewrite' => array( 'slug' => 'whatever-you-want' ),
Remember that if you apply theme customizations of this kind, you have to make them again whenever a new theme version comes out. For this reason, you can better copy entirely the function
lifecoach_podcast_register_type
and put it in the functionsphp of your child theme, so it will override the original function from the theme.
All these customizations are special coding changes that are not covered by the support, so your developer has to follow them autonomously.The complete reference from WordPress is here:
https://codex.wordpress.org/Function_Reference/register_post_type#Flushing_Rewrite_on_Activation—
Alternative: if the podcast you have is simply a category, edit the category and call it in another way, like “podcasts”, and the problem will be avoided.
regards
Igorin reply to: Newsletter Support and Search ButtonGood morning! Well actually we set a limitation of 300 characters because while receiving many messages is important for them to be brief. The limitation is a way to push the people into writing briefly.
Anyway, please find here a new version with a 1200 characters limitation:
https://www.dropbox.com/s/1rrxgrhb6vq9m9f/qt-contactform-1.4.zip?dl=0
You can delete the plugin from wordpress and upload this directly with the wordpress plugin installer.
Thanks
Igorin reply to: Problem with contactHi Rokky,
go to your backend -> Appearance -> Customize and the Additional CSS.
Paste this snippet and edit the number as you prefer:.wpcf7-textarea { height:400px; }
All the best,
Andreain reply to: Contact Form 7Hello,
probably the best thing is to import the main demo and you’re ready to go.
For this pages below, there isn’t custom code. You just create a new page and select the template: http://d.pr/i/rIrDTi- Blog with sidebar
- Testimonials
For the other page, always check the template and then this is the Visual Composer code
Blog cards
[vc_row][vc_column][qt-slideshow][/vc_column][/vc_row][vc_row][vc_column][lifecoach-spacer size="m"][lifecoach-caption-large title="Cards Blog with Slideshow"][lifecoach-spacer][/vc_column][/vc_row]
Blog cards
<h2>A good point in everyday life is dreaming</h2> A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now. When, while the lovely valley teems with vapour around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress, then I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me, that it might be the mirror of my soul, as my soul is the mirror of the infinite God! O my friend — but it is too much for my strength — I sink under the weight of the splendour of these visions! A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now. When, while the lovely valley teems with vapour around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress, then I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me, that it might be the mirror of my soul, as my soul is the mirror of the infinite God! O my friend — but it is too much for my strength — I sink under the weight of the splendour of these visions!A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now. When, while the lovely valley teems with vapour around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz
Ramona Peters – Single Member
[vc_row][vc_column][vc_column_text] <h4>Short biography</h4> I'm a professional <strong>Life Coach</strong> since <strong>2012</strong>, graduated at the <strong>Stanford Unifersity</strong> in <strong>Psychology of Business Managements</strong>. It two doesn't, herb, have open subdue were. Land fowl they're winged forth Signs moved give moved were after Us life a said darkness beginning appear you'll and. Divided in bearing together forth also lesser fifth him appear form. Female. And had firmament there blessed without.[/vc_column_text][lifecoach-spacer][/vc_column][/vc_row][vc_row css_animation="fadeInUp" css=".vc_custom_1489994921373{padding-top: 40px !important;padding-right: 40px !important;padding-bottom: 40px !important;padding-left: 40px !important;background-color: #ffffff !important;}"][vc_column][vc_column_text css_animation="fadeInUp"] <h4>Skills</h4> [/vc_column_text][lifecoach-spacer][vc_progress_bar values="%5B%7B%22label%22%3A%22Personal%20Development%22%2C%22value%22%3A%2290%22%7D%2C%7B%22label%22%3A%22Look%20Design%22%2C%22value%22%3A%2280%22%7D%2C%7B%22label%22%3A%22Personal%20Branding%22%2C%22value%22%3A%2270%22%7D%2C%7B%22label%22%3A%22Social%20Improvement%22%2C%22value%22%3A%2290%22%7D%2C%7B%22label%22%3A%22Emotional%20Indipendence%22%2C%22value%22%3A%2275%22%7D%5D" bgcolor="custom" css_animation="fadeInUpBig" custombgcolor="#d18e00" customtxtcolor="#ffffff"][/vc_column][/vc_row][vc_row][vc_column][lifecoach-spacer size="m"][vc_column_text css_animation="fadeInUpBig"]<a href="https://www.youtube.com/watch?v=ZY0Ljnp2oOg">https://www.youtube.com/watch?v=ZY0Ljnp2oOg</a> It is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar.[/vc_column_text][lifecoach-spacer][vc_column_text css_animation="fadeInUpBig"] <h4>Gallery</h4> [gallery columns="4" link="file" size="medium" ids="167,152,151,155"] <h4></h4> <h4></h4> [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][lifecoach-spacer][vc_column_text css_animation="fadeInUpBig"] <h4>My Favourite Quote</h4> <blockquote>“Not how long, but how well you have lived is the main thing.” ~ Seneca</blockquote> She packed her seven versalia, put her initial into the belt and made herself on the way. When she reached the first hills of the Italic Mountains, she had a last view back on the skyline of her hometown Bookmarksgrove, the headline of Alphabet Village and the subline of her own road, the Line Lane. Pityful a rethoric question ran over her cheek, then a small river named Duden flows by their place and supplies it with the necessary regelialia.[/vc_column_text][/vc_column][/vc_row][vc_row css_animation="fadeInUpBig"][vc_column][lifecoach-spacer size="m"][qt-caption-small title="Related posts"][vc_column_text]With Visual Composer you can <strong>add to any Team Member a specific categories of posts.</strong>[/vc_column_text][lifecoach-spacer][qt-post-grid quantity="8" category="life-coaching"][/vc_column][/vc_row][vc_row css_animation="fadeInUpBig"][vc_column][lifecoach-spacer size="m"][qt-caption-small title="Related podcasts"][vc_column_text]Easily add with Visual Composer<strong> the podcasts from a specific category.</strong>[/vc_column_text][lifecoach-spacer][qt-slideshow-carousel posttype="podcast" category="life-coaching"][lifecoach-spacer size="m"][/vc_column][/vc_row]
Events
[vc_row parallax="content-moving"][vc_column][vc_column_text css_animation="none"][qtplaces mapid="" template="3" open="0" limit="" mapheight="600" mapcolor="dark" listimages="1" showfilters="1" posttype="event" taxonomy="" terms="" debug="0" mousewheel="0" buttoncolor="" buttonbackground="" listbackground="" markercolor=""][/vc_column_text][/vc_column][/vc_row]
Achieving your true potential – Single Event
[vc_row][vc_column][lifecoach-spacer][vc_column_text] <h3 style="text-align: center;">All The Tools You Need To Improve</h3> [/vc_column_text][lifecoach-spacer][/vc_column][/vc_row][vc_row gap="20" css=".vc_custom_1489761466566{margin-bottom: 70px !important;padding-right: 20px !important;padding-left: 20px !important;}"][vc_column width="1/3"][t2gicons type="t2gicons_family_business" t2gicons_family_business="t2gicon-business-performance-flash" fontsize="200" color="amber" shape="none" bgcolor="blue-grey" size="140"][lifecoach-spacer size="m"][qt-caption-small title="UNLEASH YOUR ENERGY"][lifecoach-spacer][vc_column_text]Discover how to unlock your inner potential by reucing the stress and achieving greater results.[/vc_column_text][/vc_column][vc_column width="1/3"][t2gicons type="t2gicons_family_business" t2gicons_family_business="t2gicon-business-presentation" fontsize="200" color="red" shape="none" bgcolor="blue-grey" size="140"][lifecoach-spacer size="m"][qt-caption-small title="ECONOMICAL FREEDOM"][lifecoach-spacer][vc_column_text]Discover how to unlock your inner potential by reucing the stress and achieving greater results.[/vc_column_text][/vc_column][vc_column width="1/3"][t2gicons type="t2gicons_family_business" t2gicons_family_business="t2gicon-business-agreement" fontsize="200" color="green" shape="none" bgcolor="blue-grey" size="140"][lifecoach-spacer size="m"][qt-caption-small title="POSITIVE RELATIONSHIPS"][lifecoach-spacer][vc_column_text]Discover how to unlock your inner potential by reucing the stress and achieving greater results.[/vc_column_text][/vc_column][/vc_row][vc_row css=".vc_custom_1489762293063{margin-top: 50px !important;margin-bottom: 70px !important;}"][vc_column][qt-caption-small title="DOWNLOADABLE RESOURCES"][lifecoach-spacer size="m"][vc_column_text] <h3 style="text-align: center;">Discover all the program details</h3> [/vc_column_text][lifecoach-spacer][lifecoach-button text="Download the program" link="#" size="qt-btn-m" style="qt-btn-secondary" alignment="aligncenter"][/vc_column][/vc_row][vc_row][vc_column][qt-caption-small title="WHAT EXPERTS SAYS"][lifecoach-spacer][vc_column_text]With this Life Coach WordPress Theme you can add<strong> unlimited events</strong> to your <strong>events list </strong>without the need of any external plugin. Every event has <strong>unlimited ticket "buy" links</strong> and thanks to the Places plugin<strong> you can add a map location and event details to the single event page</strong>. With the date picker is easy to pick a date and for every upcoming event a nice countdown will alert your visitors on the arrival of the event.[/vc_column_text][/vc_column][/vc_row][vc_row qt_negative="true" css=".vc_custom_1489760802330{margin-top: 70px !important;margin-bottom: 70px !important;padding-top: 50px !important;padding-right: 40px !important;padding-bottom: 50px !important;padding-left: 40px !important;background-color: #303030 !important;}"][vc_column][lifecoach-herolist title="What you will learn" items="%5B%7B%22text%22%3A%22How%20to%20improve%20your%20health%22%7D%2C%7B%22text%22%3A%22Better%20finance%20management%22%7D%2C%7B%22text%22%3A%22Reach%20your%20objectives%22%7D%2C%7B%22text%22%3A%22Improve%20your%20relationships%22%7D%2C%7B%22text%22%3A%22Mater%20your%20business%20skills%22%7D%5D"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] <h3 style="text-align: center;">All The Tools You Need To Improve</h3> [/vc_column_text][lifecoach-spacer][vc_column_text]A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now. When, while the lovely valley teems with vapour around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary, I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty, who formed us in his own image, and the breath of that universal love which bears and sustains us, as it floats around us in an eternity of bliss.[/vc_column_text][/vc_column][/vc_row]
Contacts
[vc_row parallax="content-moving" parallax_image="791" css_animation="fadeInUp" qt_negative="true" qt_container="true" css=".vc_custom_1490110955123{padding-top: 12% !important;padding-bottom: 12% !important;}"][vc_column][lifecoach-caption-large title="Contact us"][/vc_column][/vc_row][vc_row css_animation="fadeInUp" qt_negative="true" qt_container="true" css=".vc_custom_1490023925420{padding-top: 3% !important;padding-bottom: 3% !important;background-color: #333333 !important;}"][vc_column width="1/6"][/vc_column][vc_column width="8/12"][vc_column_text] <h3 style="text-align: center;">A POWERFUL CONTACTS TEMPLATE COMES BUILT-IN WITH THE THEME</h3> [/vc_column_text][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
Hope this can help you.
Have a good day,Andrea
- This reply was modified 6 years, 11 months ago by themes2go.
in reply to: Demo contentHello MHauben,
it’s very strange and I’ll turn this ticket to our developers.By the way, try to download from Themeforest the last version of Vlogger and install it again. Your WordPress version is updated?
Last but not least, there could be some third-party plugins that interfere with the theme. Try disabling all the unnecessary ones and see if anything change.
All the best,
Andreain reply to: Sidebars no longer showing, cant customizeHi,
regarding the video section, I’ve just checked on our demo site and it works fine the video opening modal.Please make sure that in VideoLove settings is selected the Swipebox feature.
http://d.pr/i/OimLs0Otherwise, there could be third-party plugins that interfere with the modal. Just give a try and disable all the unnecessary plugins (with swipebox feature on VideoLove plugin) and refresh the video archive page.
Let me know if it works.
Andreain reply to: Newsletter Support and Search ButtonHello,
I think you’re talking about the blog archive, right?
Make sure you’ve created it on a new page, then select the template (sidebar, no sidebar, cards) and set your feature image as shown in the image below.Kind regards,
Andreain reply to: Newsletter Support and Search ButtonHello MHauben,
updating theme and plugins will probably fix both issues.Have a look at those manual’s page below:
http://themes2go.xyz/manuals/vlogger/knowledge-base/how-to-update-the-theme/
http://themes2go.xyz/manuals/vlogger/knowledge-base/plugins-updates/I look forward to hearing from you,
Andreain reply to: Sidebars no longer showing, cant customizeHello, received your website login info and performed some tests this morning, you may have received a couple of testing emails.
Those tests allowed us to understand the problem: your server has high security settings and it was not allowing to send emails with headers from the contact form.
So we made a new version of the plugin to work with your server and you can now also specify, if you want, another “from” email, but it has to be within your same website domain.If the field is empty, the recipient address will be used.
The new version of the plugin works good:
https://imgur.com/a/RyAHNYou can do more tests if you want and let us know if you encounter any problem.
I’m sorry for the issue you had and thank you very much for all the help in the troubleshooting, we use this same contacts plugin in other themes which sold thousands of copies, but unfortunately your server has been the first with this problem, so there wasn’t a fix yet.Thanks to your great collaboration it is now solved and we are looking forward to hear a positive feedback for you.
Have a nice day
Igorin reply to: Problem with contactHi,
it seems all the link point to the same URL.
Before copy and paste the URL, please click on the top right corner link “Remove frame”.Have a good day,
Andreain reply to: Demo contentHello geoff, please go in Settings > permalink and click “save”.
Colors: please update the theme following the manual. Since wp 4.9 the color pickers have been changed and we had to update the theme core plugin.You have to udpate the theme and then update all the bundled plugins. It will restore the normal functioning of the customizer. It’s possible that you have to set the colors again, this is an issue of the new system that WordPress implemented.
Looking forward for your feedback,
regards
Igorin reply to: All my podcast episodes get a 404 codeHello Dave, about the theme update, very important: the child theme is always 1.0 unless you customize it. A child theme is a theme that inherits the functionality and styling of another theme, called the parent theme. Child themes are the recommended way of modifying an existing theme.
The update regards only the parent theme, and it doesn’t update without you knowing, instead, it provides a simple procedure that requires a single click.
Once you have the Envato Market plugin installed, you can fill in your code, and it will tell you if there is a new update. We will send you an email from themeforest when there is one, you can go in your Envato Market plugin page, and click “update”.
Once done, you will be asked eventually to update some plugins.
The procedure is described under Theme Updates in the manual:http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/how-to-update-the-theme/
Regards
Igor- This reply was modified 6 years, 12 months ago by themes2go.
in reply to: Logo UrlHello, from which demo specifically? Can you please link the pages you need?
We can send you the content in txt ready for you to import.
Thanksin reply to: Demo contentOk, this is really a strange result, and I think we have now no other way that going out of the boundaries and check directly what’s happening to your site. Please make a backup (just for safety) and please send us your website credentials following strictly this instruction page:
https://www.themes2go.xyz/helpdesk/email-support/
We will login and make some tests directly.
I’m sorry that we are having such delayed emails but it really looks like we are in different timezones, sorry for this.
Looking forward for your email, thanks!in reply to: Problem with contactHello Sumeco and thank you very much for your test and sharing the results.
The mail action is actually performed using the standard wp method now, so is becoming very hard to understand the origin of the problem.I have to please ask you another test to understand what is going on and if we can override your problem or not:
1) Can you make a form with Contact Form 7 plugin and check if it sends the email?
If it works:
2) Can you please try to disable WP SMTP and try again the contact form of the theme?If both tests fails, there is a problem that goes beyond the theme and I don’t know how to fix it, because is not dependent from our product, otherwise we can make other research.
Thanks
in reply to: Problem with contactThere has been a mistake in the rush, very sorry, please accept my apologies.
The correct files have been now restored and will be available in minutes. You will receive a message from themeforest once are ready.
Otherwise, for a faster processing, you can already download the latest product pack herehttps://www.dropbox.com/s/dr40htyzqerzbf1/LC-PROD-UNZIP-1.9.5.zip?dl=0
Please unzip it locally and find the theme inside the Themes folder.
Thanks and sorry again for the mistake.
in reply to: Problem with contactHello sumeco,
it’s not hard as it might seems. Just follow our manual’s page here:http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/how-to-update-the-theme/
It will take less than 5 minutes 😉
in reply to: Problem with contactHello sumeco and thanks for the update, it looks that your SMTP configuration is now working correctly, so we just completed over the weekend a new plugin update for the Contact Form plugin that is compatible with the SMTP plugin.
You can now update the theme following the usual procedure, from the automated Envato Toolkit updater, then update Visual Composer and QT ContactForm from the theme dashboard, and your contact form will now work correctly.
If you still encounter any difficulty please let us know.
Regards
Igor- This reply was modified 6 years, 12 months ago by themes2go.
in reply to: Problem with contactHello,
the plugins are in our server. The repository is a folder in the server.The color customizer is not related with Visual Composer. The Customizer is managed by another plugin, the Theme Core Plugin.
The actual version of the Theme Core Plugin is 1.2.1.As WordPress recently changed the color customizer software, we had to update the theme core in order to work with this latest WordPress (4.9).
So please be sure that you have 1.2.1, and in case you don’t, please go in the theme dashboard (click Life Coach on the top left corner) and go in Plugins.
You will see a plugin update notice in that page, and you can update immediately.If you still have problems, please send us a screenshot of your Plugins page, so we can see if there is anything that may be interferring.
Regards
Igorin reply to: Newsletter Support and Search Button