themes2go's Replies

[themes2go]

Hello Rokky,
I guess you are talking about the video included in the alternative homepage of the main demo. (http://themes2go.xyz/demos/lifecoach/life-coach-wordpress-theme-events/).

If so, you can change the video in Pages > Your page with the video > and then edit the row like the images below.

Bye,
Andrea

• This reply was modified 7 years, 1 month ago by themes2go.
• This reply was modified 7 years, 1 month ago by themes2go.

[themes2go]

Hello Rokky,
in order to delete the logo hover and change the menu items hover, just go in your WP backend > Appearance > Customize > Additional CSS and paste these css lines

.qt-menubar ul.qt-desktopmenu > li:not(.qt-menubuttons) > a:hover {background: #cccccc !important;}

.qt-menubar ul.qt-desktopmenu > li.qt-logo-link:hover, .qt-menubar ul.qt-desktopmenu > li.qt-logo-link > a:hover  {background: transparent !important;}

If you wanna change the menu hover you have to edit this line “background: #cccccc” with your color.

All the best,

Andrea

• This reply was modified 7 years, 1 month ago by themes2go.

[themes2go]

Hello repdig,
in order to easily translate the theme you can follow this manual’s page:

http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/translating-the-theme/

If you have any other issues, please reply below.

All the best,
Andrea

[themes2go]

Thanks for your feedback Ronny! glad it worked 😉
If you like the product, I’d like to please ask you a small favour that means a lot to us: if you could please leave us a good rating, it will help us increasing sales, which is fundalemtal to provide continuous support and new theme updates/functions, so if you have 10 seconds this is the page for the product ratings:

https://themeforest.net/downloads

We are a small team of passionate developers, and this could help a lot us and our families. Thanks!

For any other request, please don’t hesitate contacting us again
wish you a nice day!
Igor

[themes2go]

Thank you so much! If you need anything else please let us know 😉
Regards
Igor

[themes2go]

Hello!
In Appearance > Customize > Video please enable automatic video header and automatic video format.
You can also now activate the autoplay if you like 😉

If you have any other issuel please let me know
thanks!
Igor

[themes2go]

Hello!
You can do it using the regular WordPress comment settings, please find the full info here:

https://en.support.wordpress.com/enable-disable-comments-for-future-posts-pages/

If you encounter any particular obstacle please let me know, we will help you through it. Thanks!

[themes2go]

Hello DomeDal and thanks for reaching us out,
your question is not properly connected with the theme support as it requires additional settings that are plugin territory, but I’ll help you anyway for the solution.

To set the thumbnail, you have to install a plugin

https://wordpress.org/plugins/facebook-thumb-fixer/

After installing it and setting the facebook thumbnail for your pages, you can use this page to force Facebook thumbnail regeneration:

https://developers.facebook.com/tools/debug/og/object/

That’s all, if you need any more help we are here 😉
thank you and have a nice day!

[themes2go]

Hi Dave and thank you very much for your feedback, I’m happy that it was solved 😉 If you need anything else please get in touch with us!
About Google Maps, as key points to remember is:
1) Do not just generte the key, please remember also to ACTIVATE the api for your use. Activation is done via a button you can see in the top part of the Google Maps Api panel, there is a small white “Activate” button that is not easy to see, that’s why I’m focusing on this.

2) Domain: please start without any domain restriction, is very hard that someone uses your api key, but you can test your site first and add the domain to your api key panel on Google later on.

3) Remember to add the domain as *.youtdomain.something/* and yourdomain.something/*

The * is very important otherwise it only works in the homepage.

Also, I’d like please to ask you, if possible, to help us with a product rating here:

https://themeforest.net/downloads

We are a small team of developers and ratings are very important to maintain the product and provide updates and support, so we would be very happy if you can invest 20 seconds for this, thank you very much 😉

Wish you a nice day!
Igor

[themes2go]

No problem Frank, for security we always check if the issue may be from any third party library we may have used or any third party plugin bundled with the theme, but this is not the case 😀
I’d suggest you still alert the plugin author about your good code improvement 😉

Thanks and have a good weekend!
Igor

[themes2go]

Hello, no this is NOT a private topic and this is explained here:

http://themes2go.xyz/manuals/vlogger/knowledge-base/support/

(can be easily indexed and accessed by other users)

and in the support rules, where in BOLD is specified: “Never post your password in the forum as is public”

https://www.themes2go.xyz/helpdesk/policy/

As general guidelines we NEVER request access because this has several implications and we require access ONLY in certain cases, and we provide a precise method for sending us the access. If not requested, you shold never post any admin anywhere (as general rule not only here but in ANY forum on internet).

Please let me know if following the installation video your site is now fine or you still need any help. Also please be sure that your server is compliant with the WP requirements specified in the manual.

Looking forward for your feedback,
thanks!

Igor

[themes2go]

Hello design 126,
it seems very strange that the demo import didn’t work well.
As I see, you didn’t create any new content yet so I suggest you make a fresh WordPress installation and then reinstalling Vlogger following this 2 minutes video tutorial:

https://www.youtube.com/watch?v=_e1IQxbtTGk

If the installation process will be ok, please change your username and password immediately to avoid access to your backend.

I’ll be looking forward to helping.

Thanks,
Andrea

[themes2go]

Hello Jiwoong,
if you’ve updated the theme and the shortcodes are working, go on with your website customization without any fear.
By the way, will verify as soon as possible the Envato plugin.

Thanks,
Andrea

[themes2go]

Hi Dave!
At this point, it seems clear to be a server error.
Would you kindly tell me what server and PHP version is running on your hosting?

Thanks,
Andrea

[themes2go]

Hi Dave,
probably re-installing from scratch is the best choice.
First of all download the latest version of the theme on Themeforest. If you’re already signed id go this page: https://themeforest.net/downloads

Next, you can follow this 2 minutes video tutorial about installing the theme and installing demo contents.

https://www.youtube.com/watch?v=3le8M5oZN7U

Let me know how it goes.

Andrea

[themes2go]

Hello kjw90,
we’ve just fixed the problem on series shortcodes. Please update your theme following this manual: http://themes2go.xyz/manuals/vlogger/knowledge-base/how-to-update-the-theme/

All the best,
Andrea

[themes2go]

Hello!
It looks like the problem started to appear after the very latest wp version, I just updated the product and will publish the update on TF in a moment. Please wait for a confirmation in this post to update the theme as per manual reference.
Thanks!

[themes2go]

This is the search, no occurrencies across any theme or plugin provided with the lifecoach product:

https://imgur.com/a/K7dG4

[themes2go]

Hello! This may be part of an embedded library that we use as I don’t remember this a part of our product, what is this code part of? Is it a theme or plugin?

I just performed a search across our entire project and have no IHC_PATH

[themes2go]

Hello kjw90,
our developers are testing the query made by series shortcodes.
I’ll keep you posted in a while.

Andrea

• This reply was modified 7 years, 1 month ago by themes2go.

[themes2go]

Hello Joanna, I think your clarification was good enough for me to understand, thank you. You mean that in the single Serie page, you don’t see all the videos you added to that serie.

I just checked at the files of the theme taking care of the post extraction, for some reason with latest WordPress version a parameter needed to be added.
I just updated this file and you can already download the corrected version here:

https://www.dropbox.com/s/j4r41m5dp1d9ona/functions.php?dl=0

Please download and replace this file via FTP in the root folder of the theme in wp-content/themes/vlogger.

If you are not familiar with FTP procedures, in few hours an official update will be available via the automatic theme updates. Please check out the Update instructions of the manual if you want to wait and go for the automatic theme installation.

To know if the update is ready, you can also keep an eye on the product page, the update “day” is written in the right column of the product details here:

https://themeforest.net/item/vlogger-professional-video-tutorials-wordpress-theme/20414115?s_rank=1

Thanks and have a nice day
Igor

[themes2go]

Hello, can you please link your website? I don’t understand completely your question so I need to check the page too, thank you!

[themes2go]

About the issue 1 ( the plugin) for the error you have to disable any “demo content” plugin. The code change was to disable the function of demo importing, NOT to fix the code error. The code error happens because you have another plugin conflicting.

I’m copying and pasting the correct procedure from the first answer:

1) This error happens because you have a previous version of a demo content installer plugin. We recently switched our demo installation function to theme dashboard, and theme dashboard ALREADY CONTAINS the previous version of the demo installer plugin.

Thanks

[themes2go]

Hello Dave,
first of all, I just want to alert that we are switching to a new server, so the forum may be down in few minutes, or the answer may disappear, but we will restore the situation super fast.

back to your case:

1: I need a screenshot of the Plugins page please

2: The plugin is not required unless you don’t need to display maps. By the way we use this plugin in other 3 themes for a total of about 4000 installs and is very strange that you are experiencing this issue unless there is any plugin interferring or something else is happening.

Please try in this way:
A. Go in the settings of the QT Places
B. Enable all the post types
C. post a screenshot of the shortcode in your page editor: I need to see the parameters you are using because 99% the problem is here.
D. If you are not using a shortcode to display the map, I need please the link of the page where this is happening.

Please send as many screenshot as you can, this is the only way we can get to the end of your issue. We recommend using the free site imgur.com to upload your screenshots.

It’s also necessary, if public, the URL of your site to make a proper diagnosis.
Thank you and speak soon
Igor

• This reply was modified 7 years, 1 month ago by themes2go.

[themes2go]

for the point 1) is just a matter of adding // in the file, but if you have difficulties with that for the moment is not possible to do otherwise. We will add a checkbox in the process to add another step vefore confirming the import.
2) if you can set the map the api is now fine. for the error you are seeing just go to settings / permalinks and click ‘save’, this will fix for sure.
Regards
igor

[themes2go]

Hello Dave, I’m very sorry for what happened, but you may read a big warning here:

http://www.themes2go.xyz/manuals/lifecoach/knowledge-base/1-8-demo-contents/

http://d.pr/i/Gz9o20

And you had to perform 3 passages to import the demo content:
1) Go in demo import
2) Choose the demo
3) Click Ok on a blocking warning

https://imgur.com/a/NT18O

So is not an easy procedure that you can do without noticing…
by the way to disable it you have to edit the plugin code:

wp-content/plugins/t2gconnectorclient/inc/_t2gconnector_admin_dashboard.php

and comment line 132 in this way

// $tabs[‘editor-paste-text’] = ‘Install demo’;

BY THE WAY: when we update this plugin you will need to change this code every time. So it would be better to be fully aware of what you are doing and read the notifications before performing an action in general, because there are other functions (out of our theme and plugins) that can erase your site much more easily and without any warning.

Is also recommended to do a periodical (daily) backup of your site, there is plenty of free plugins to do that.

—

2) Regarding your API issue, it may require up to 15 minutes for the api key to start working (this is how google works) so if everything is correctly configured you may try to wait a bit and retry.

If still doesn’t work, something isn’t correctly configured in your Google API key.
In this case, please send us screenshots of ALL the passages you do to create the API key from your account, so we can see what’s wrong. Remove any domain limitation, be sure to activate the key (not only generate it) and read for real all the explanation provided on the Google API page, as there may be details you are missing.
Looking forward for your feedback, thanks!

[themes2go]

Hello!

1) This error happens because you have a previous version of a demo content installer plugin. We recently switched our demo installation function to theme dashboard, and theme dashboard ALREADY CONTAINS the previous version of the demo installer plugin.

That’s why they conflict.
So, if you disable every “demo installer” plugin you have, and try again the installation of the theme dashboard, it will fix.

2) Please go in Settings > QT Places. It will ask you to add a Google Maps API key, there is a link pointing you at the Google API page.
Please login with any Google account (like Gmail) and follow the instructions.
Please remember to “activate” the api for maps (you’ll see at a point the “Activate” button at the top of the screen.
Then use your API key in the plugin settings to start using the QT Places plugin.

Looking forward for your feedback, thanks!

[themes2go]

Hello! Please go to settings > permalink and save, that should fix, otherwise let me know, thans!

[themes2go]

Hello, the theme is very sticky to the WordPress theme development standard, so it doesn’t have any implication with the website protocols.

I think what happens is that you may have in the demo contents some demo links pointing at our domain (Non HTTPS). In fact if your site is in SSL but you load images from other sites non-ssl, this causes an insecurity in your site.
In this specific case you may have in the customizer or in the home (in visual composer row backgropunds) some images pointing at our domain.
You have to edit your pages and replace those images with your own, both in the customizer and in the home page and other pages.

This is just a content thing, once you change the contents with your own real contents the SSL test will be integer.

[themes2go]

Ok I understand now the misunderstanding.
The plugins doesn’t have automatic installation but we recommend to add it if needed as you can read in the manual here:
http://themes2go.xyz/manuals/vlogger/knowledge-base/8-7-video-thumbnails/