themes2go's Replies

[themes2go]

Hello and thanks for your feedback.
I would share it with our tech department and I’ll get back to you.
Just a question: do you have a staging environment (not the live website) where we can eventually work and test the update?

Thanks,
Andrea

• This reply was modified 3 years, 9 months ago by themes2go.

[themes2go]

Glad it works 🙂

[themes2go]

This error comes when your website can’t connect properly with LinkedIn.
Are you working on a local or remote environment?

It could be also something messed up on the code so for this I’ll send you a zip file containing the sharepage.php edited and tested few moments ago on our online demo.

https://www.themes2go.xyz/helpdesk/wp-content/uploads/2021/04/sharepage.php_.zip

Download, extract the file and overwrite the original one if you are using the main theme, otherwise place it to the child theme folder.

[themes2go]

Hello!
We already tested WP Bakery Page Builder with WordPress 5.7 and it runs nicely.
If you want to update it, this morning we’ve released a theme update including the latest version.

Regarding the black screen I ask you to please download and install this plugin: http://qantumthemes.xyz/public_plugins/common-plugins/qt-servercheck.zip

After the upload, please remember to activate it, in order to add the new function under the Settings menu.

Then go to Settings > QT Server Check

You will see a result screen like the one below:

Just take a screenshot of the results and send it back to me so we’ll check if is a server issue.

Please remember to check with your hosting provider that this theme requires at least PHP 7 to run optimally.

Keep me posted on this,
Andrea

[themes2go]

Hello Rabea,
I’ve just tried with the same code and works nicely on our online demos.
You can try adding the !important rule, so the code would be:

@media only screen and (max-width: 1200px)
.qt-herolist p {
    font-size: 40px !important;
}

If you have any caching plugin installed and active, make sure to delete the cache.

[themes2go]

I’m pretty sure it’s something related with your cache.
Did you try force refreshing your browser cache?

https://www.google.com/search?q=force+refresh+browser+cache&rlz=1C5CHFA_enIT898IT898&sxsrf=ALeKk03eRkloxKJZ2RfqeKpQwR8G9mS64A%3A1617287083261&ei=q9dlYLyuD4v-kwW_u5CgDg&oq=force+refresh+brow&gs_lcp=Cgdnd3Mtd2l6EAMYATICCAAyAggAMgIIADIGCAAQFhAeMgYIABAWEB4yBggAEBYQHjIGCAAQFhAeMgYIABAWEB4yBggAEBYQHjIGCAAQFhAeOgcIABCwAxBDOgcIABBHELADULxUWMBXYMVjaAJwAngAgAFoiAHPA5IBAzMuMpgBAKABAaoBB2d3cy13aXrIAQrAAQE&sclient=gws-wiz

Always test in incognito mode when using a cache plugin/system

• This reply was modified 3 years, 9 months ago by themes2go.

[themes2go]

Hello!
We’ve just released a new theme update including the fix to the LinkedIn icon shown twice.

Just update the theme and you should be ready to go 🙂

Have a nice day,
Andrea

[themes2go]

Hello!

I’ve discussed your case with one of our developer and this is the thing:
you can’t add script inside WordPress posts or pages for security reasons.

Now, you have two option to make it work on your website

1) Follow this official Ontraport guide: https://ontraport.com/support/landing-pages/display-your-ontraport-page-on-your-wordpress-site/

2) Use a third party plugin like this one https://wordpress.org/plugins/shortcoder/

You should create a new shortcode including your script, then paste the shortcode on your pages or posts.

These are the only ways to make it work on WordPress 🙂

Keep me posted on this.

Best,
Andrea

[themes2go]

Hello,
if you don’t use Mailchimp anymore you can delete MC4WP: Mailchimp for WordPress.
Regarding the black screen, it usually comes when plugins are not updated.
Could you please check this before updating your WordPress installation?

Thanks,
Andrea

[themes2go]

Hi Rabea,

if the previous fix doesn’t work, you could also try this one:
go to Appearance -> Customize -> Debug settings and enable debug settings.

This will load the unminified version of javascript and get your edit works.

[themes2go]

Hello!
I’ve just checked your source code and it seems that the main ttgcore.js has not been updated. I think you should check if the cache has been properly deleted.

You can try to edit the ttg-main.js and save, deactivate the caching plugin and then try to load your website on a incognito mode (private window) on your browser.

Check it and get back to me 🙂

[themes2go]

Hello Rabea,
as I can see your code is messed up.
Even if this kind of customization goes out of the support territory, I’ve done the edit for you.

Copy, paste and save the code below on your sharepage.php and you should be ready to go.

<?php
/*
Package: LifeCoach
Description: SHARE FUNCTIONS
Version: 1.2.2
Author: Themes2Go
Author URI: http://themes2go.xyz
*/

function lifecoach_encodeURIComponent($str) {
    $revert = array('%21'=>'!', '%2A'=>'*', '%27'=>"'", '%28'=>'(', '%29'=>')');
    return strtr(rawurlencode($str), $revert);
}

$pageurl = lifecoach_encodeURIComponent(get_permalink( get_the_ID() ) );
$title = lifecoach_encodeURIComponent(get_the_title( get_the_ID() ) );
$source =lifecoach_encodeURIComponent(get_bloginfo('name'));
$socials = array(
	"linkedin"		=>	'https://www.linkedin.com/shareArticle?mini=true&url='.$pageurl.'&title='.$title.'&source='.$source
);
?>
<!-- SHARE FUNCTIONS ================================================== -->
<ul class="qt-sharepage qt-content-primary">
	<li>
		<a class="qt-popupwindow qt-sharelink waves-effect qt-tooltipped" data-tooltip="<?php echo esc_attr__("Share on Linkedin", "lifecoach"); ?>" data-position="right"  data-sharetype="linkedin" data-name="Share" data-width="600" data-height="500" target="_blank" href="<?php echo esc_url($socials['linkedin']); ?>">
			<i class="qticon-linkedin"></i>
		</a>
	</li>
	<?php
	/**
	 * Requires QT LoveIt plugin
	 */
	if(function_exists('qtli_post_like')){
		$post_id = get_the_ID();
		$vote_count = get_post_meta($post_id, "qtli_votes_count", true);
		?>
		<li>
			<a href="#" class="qt-btn-primary qt-sharelink waves-effect qt-loveit-link <?php if( true === qtli_hasAlreadyVoted($post_id) ) { ?>qt-disabled<?php }  ?>  qt-tooltipped" data-tooltip="Love" data-position="right"  data-post_id="<?php echo esc_attr($post->ID); ?>"><i class="qticon-heart"></i>
				<span class="qtli count"><?php echo esc_attr($vote_count); ?></span>
			</a>
		</li>
		<?php
	}
	?>
</ul>
<!-- SHARE FUNCTIONS ================================================== -->

Have a nice day 🙂

[themes2go]

Hello Rabea,
the css snippet I’ve provided works on the hero list text.

https://imgur.com/Je02RgS

Which part of the hero list do you need to be edited?

[themes2go]

Hello!
The recording was done on iOS but I’ve also tested on Android and all works nicely 🙂

[themes2go]

Hello Rabea,
in order to do that you have to add a little CSS code.
Go to Appearance -> Customize -> Additional CSS e paste this code:

@media only screen and (max-width: 1200px)
.qt-herolist p {
    font-size: 0.8rem;
}

You can set a size for the font in rem, em or just pixel.

Hope this helps,
Peter

[themes2go]

Hello!
Testimonial images are used on different containers with different aspect ratio/size and they could be cropped.

As you can see on our online demo, we use images of 2560x1440px that works well on single team member page but in the team members archive page someone is cropped.

What you should do is center horizontally and vertically the subject on your photo on a 16:9 canvas (2560x1440px or 1920x1080px should be ok).

Regarding the Linkedin icon, our developers will fix it as soon as possible with a theme update.

I’ll keep you posted

Thanks for you feedback 🙂

[themes2go]

Hello!
There is still something wrong with the code.
I’ve just search on Google and it seems there are different ways to export Ontraport form on the page, like for example an iframe.

Could you please share with me other embedding possibilites? For example, the iframe code.

Thanks in advance

• This reply was modified 3 years, 9 months ago by themes2go.

[themes2go]

Hello Rabea,
this is a standard procedure that has been used from other customers successfully. Do you have any caching plugin activated on your website?

Could you please send me a screenshot of your edits on the file lifecoach/js/ttg-main.js?

Thanks,
Andrea

[themes2go]

Hello Rabea,
I’ve just checked your website on mobile and from my side all is working fine.
Check this out: https://www.themes2go.xyz/helpdesk/wp-content/uploads/2021/03/RPReplay_Final1617189081_1.mp4

[themes2go]

Hello Rabea and thanks for reaching us.
The testimonial slideshow wasn’t meant to get so much text.
I will check it with our developers and I’ll get back to you as soon as possible.

Regarding the slider duration: this parameter is actually fixed and you can modify the javascript yourself.

https://imgur.com/a/eQkSsln

Edit this file
lifecoach/js/ttg-main.js
line 718 add

, interval: 4000

as you see in the screenshot. Timing is in millisecond, so for example if you need the testimonial stops for 10 seconds, you need to edit 4000 to 10000.

IMPORTANT: you will need to disable the minified version for tyour change to take effect: in appearance > Customize > Debug enable the Debug settings

This will load the unminified js you just modified.

So this is the fastest way to get the result you asked for. I will talk with our developers if we can include this feature on the next theme update so you would not edit the code but edit only a parameter on the theme backend.

Keep me posted on this!
Best,

Andrea

• This reply was modified 3 years, 9 months ago by themes2go.

[themes2go]

Hello Rabea and thanks for reaching us.
Andrea here from Themes2go Customer Support.
This is quite unusual so I ask you to link your website url and in particular a page with the issue. Only after this I could understand what’s going on 🙂

Keep me posted,
Andrea

[themes2go]

Hello!
The code you’ve posted seems to be messed up.
Could you please send me te original code from Ontraport?

Thanks in advance,
Peter

[themes2go]

Hello!
Now I totally understand and I’ll give you a quick fix for this 🙂
Go to your backend and then Appearance -> Widgets and find the T2G Archive List Widget. Click on it and change the title from Sponsor to As Seen On.

https://imgur.com/pDlkouu

Click Save and you are ready to go 🙂

Peter

[themes2go]

Hello and thanks for reaching us.
Could you be more precise with your request? Which pages are you referring to?
Could you also link to us your website url?

Thanks in advance,
Peter

[themes2go]

Currently there is no plan to fix it in our roadmap for the theme update.
As stated before, this would mean rewrite more than half of the source code and probably would be better create a new product.

What I can do for you is get in touch with Plyr developers and ask them if is there anything we can do to fix it.

I’ll keep you posted as soon as possible.

Andrea

[themes2go]

Hello!
Although we tried to solve this, unfortunately there is no fix for the issue.
The current Plyr player included with the theme can’t deal with z-index class related with YouTube elements.

In the first release when we designed the theme, YouTube didn’t include those elements and Plyr didn’t have the need to hide them. For this reason that release can’t handle the z-index of something that wasn’t meant to be there.

Hope this can clarify it.

Andrea

[themes2go]

Hello!
You didn’t find the class in theme because we did not update Plyr to the latest version on purpose. The reason is simple: the first version of the player we’ve included in the theme, from a code point of view, is very different. Updating Plyr to the newest version would mean rewrite entirely the theme source code (as stated in my previous replies, Plyr is deeply integrated with our theme).

For this reason we decide to stay with the first release.

Regarding the fix you’ve sent me, it’s not related with the youtube elements removal but it just get those elements clickable.

Regarding Vimeo, I think that with a Vimeo Pro account you should get rid of those elements.

Hope this clarify the situation.

Best regards,
Andrea

[themes2go]

Hello sir,
as stated in my previous reply we can’t disable our custom player because deeply integrated with the theme.

Vimeo embedded video does not have any logo but you would have some buttons on the top right that couldn’t be hit.

Self hosted videos are the ones without any third party elements.

[themes2go]

Hello!
Sure you can: on your post make sure to have the excerpt tab enabled:

1. Go to Posts.
2. Add new Posts or Edit the Old Posts.
3. Check Screen Options and Enable Excerpt Field.
4. Excerpt Field will appear just below the content section.

Now add the excerpts to your posts.

Then when using the post grid shortcode, make sure to select the “Large with text” post template. This will pull the excerpts from your posts to the shortcode.

Hope this helps 🙂

Andrea

[themes2go]

Hello dddd and thanks for reaching us.
Our Fullscreen slideshow is not provided with arrows and can’t be toggle on with a click. It would need some theme customization and I can provide you a quotation for this because it goes out of the support territory.

Regarding the thumbnails, the ratio is proportionally calculated from the viewport size: switching resolution of the browser window will affect the thumb ratio. Setting a fixed size would mess the layout on certain resolution.

For this reason we didn’t suggest editing the thumbnails ratio.

Hope this helps,
Andrea